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As the ground shifts under organisations in the new world of work, it only makes sense that the tools information workers use in their jobs should evolve to meet new needs and provide new capabilities. The traditional authoring, analysis and communications tools remain relevant, but are no longer “good enough” on their own to enable information workers to maximise their contributions or adapt to the onslaught of new data.
Already, information worker solutions are becoming more deeply integrated with network infrastructure, better able to support critical capabilities like information rights management, and expanding to provide richer communication and collaboration channels for teams and organisations. Looking ahead to the next few years, Microsoft can see opportunity in organisations of all sizes to maximise employee and workgroup impact, connect effectively with customers and partners, enable informed and timely decision making, and manage and protect information in today’s corporate environment. Microsoft is focusing on five major areas to provide workers and organisations with the means to compete and win in an environment of accelerated change.
Three big organisation-wide areas of investment: Enterprise Content Management, Communication and Collaboration and Business Intelligence
We see benefits of the integration of capabilities of these markets and the market convergence happening around these
One of the keys to get full value of these capabilities is the individual – where customers have failed to get full benefits from these types of systems is tied to getting users to adopt the usage and business process changes.
Underlying this is the ability to build and extend solutions and fundamental elements of manageability, reliability and security