Recently I have been undergoing a study of the Microsoft Telephone Partner Technical Specialist (TPTS) calls to see what the most common themes are that people tend to phone up and request support on. I have been trawling through the database and I have discovered a number of familiar trends that seem to turn up month on month. The first thing that this tells me is that perhaps the Microsoft websites are not user-friendly enough for people to find the answers they are looking for quickly enough before they call for support. So over the coming weeks I shall be compiling a list of useful resources and links to answer the questions that we keep getting asked.