John Howard - Senior Program Manager in the Hyper-V team at Microsoft

Senior Program Manager, Hyper-V team, Windows Core Operating System Division.

Shadow Copy failures: Scheduled task fails with General page initialization failed, error 0x8007000d.

Shadow Copy failures: Scheduled task fails with General page initialization failed, error 0x8007000d.

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I've rippled through quite a few nagging problems since my server failure at home a few weeks ago. One of the more intriguing problem I only noticed a couple of days ago. One server had not been running scheduled Shadow Copies. When you schedule shadow copies in Windows Server 2003 R2, not suprizingly it sets up a normal Windows Scheduled Task with name ShadowCopyVolume{volume} as shown below.


But, as you can see, it's never run and has status "Could not start". If you double click the task, you get the error "General page initialization failed. The specific error is 0x8007000d: The data is invalid". Once you dismiss the dialog, you see the normal task details, but cannot edit the user field (greyed out and blank). You could however create manual shadow copies, so that pretty much narrowed it down to a problem with the scheduled task rather than shadow copies itself.

Some searching on Technet and the MS Knowledgebase drew a blank (or at least nothing appearing to be directly relevant). There's an article here which gives some information which is close but only allows you to setup the task again with a domain account. I didn't want to do that as the Shadow Copy scheduled task is supposed to run under the NT AUTHORITY\SYSTEM account.

However, I bow to Anil's greater knowledge from his blog entry here, specifically the update part at the end. Indeed, deleting C:\Documents and Settings\All Users\Application
Data\Microsoft\Crypto\RSA\S-1-5-18\d42cc0c3858a58db2db37658219e6400_xxxx", deleting the scheduled task, disabling shadow copies and setting it back up again with a schedule creates it correctly.

Thanks Anil!
Cheers,
John.

[This post travelled in time. John is offline for a few days. It may take a while before any comments are published.]

Update June 2008. Apologies, the screenshots are lost in time.

Comments
  • Thanks for this tip. Just had exactly the same problem with shadow copies not running on Server 2003 R2. Copies now running. :)

  • YOU ARE THE MAN... I have been searching for hours trying to fix all my scheduled tasks, they all had this problem. The fix is indeed:

    DELETE ->

    C:\Documents and Settings\All Users\Application
    Data\Microsoft\Crypto\RSA\S-1-5-18\d42cc0c3858a58db2db37658219e6400_xxxx

  • Thanks a lot.
    had the same troubles after moving a server from domain to domain.
    Deleting the files in there did solve the problem.
    Even MS Knowledgebase did not have that solution.

    Thanks again and greetings from switzerland
    Alex

  • Any time! Glad I could help :-)

  • Wow, talk about serendipity. I had "figure out what the @#$@#% is wrong with Shadow Copies" on my home data server tonight, and I have many better things to do. Just before I started, I decided to stall by looking through your past blog entries as I've recently subscribed via NewsGator. Voila!
    <Twilight Zone Theme>

    Thanks!

    Sean

  • Great thanks.

    Fixed the problem for me.

    Think it got broken when I demoted a domain controller to be a normal server.

  • Thanks so much for the posting this info.  This helped me with fix my problem.  

  • Thanks for this man, you just saved me many hours and much vodka from frustration. Worked like a charm :)

  • Thanks, man!

    Good information is rare in some cases. Yours was very valuable today!

  • PingBack from http://blueglowy.com/2008/05/13/shadow-copy-failures/

  • PingBack from http://availabledomains.biz/?p=1635

  • Great ... Thanks ... Fixed my problem

  • Wow!  That worked like a charm.  I'm so glad that you had this information available. Thanks so much!

  • youre cool! thanx from russian village golievo!

  • Great fix - very obscure!

    Mine broke when promoting a server to a DC.

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