Missed Called Notifications

re: Missed Called Notifications

Quang — Tue, 16 Nov 2010 18:52:38 GMT

For the Nortel case (Dual Forking with RCC - Or RCC only), the user will get the missed call only with the scenario below:

- Call reachs the user

- Users does not answer the call

- Call hears the user's greeting

- User disconnect the call while hearing the greeting (not before and not after!)

Only with this scenario you can get the Missed called generated by Exchange UM.

Quang

re: Missed Called Notifications

DavideB — Thu, 11 Nov 2010 08:56:19 GMT

Hi Jens, I don't agree with Microsoft point of view about the choice not generating Missed Call Notifications in Dual Forking (with or without RCC) scenario: users appreciate those notifications, but...

It 's still the case in Lync Server 2010?

Jens: Yes, I don't believe there is any chance in this in Lync 2010.

Thank you

re: Missed Called Notifications

Satyendra — Tue, 26 Oct 2010 20:32:05 GMT

I looked at this message using MFC mapi and found below info

PR_SENDER_NAME = +1 (123) 456-7890

PR_SENDER_EMAIL_ADDRESS = tel:+11234567890

PR_SENDER_ADDRTYPE = SMTP

PR_MESSAGE_CLASS = IPM.Note.Microsoft.Missed.Voice

Is there any specific place you would like me to check for details? Thanks!

Jens: No, that was where I would look. If they were generated by UM or OC I would expect you could find text describing that. I've don't have other ideas.

re: Missed Called Notifications

Satyendra — Sun, 24 Oct 2010 20:18:59 GMT

Hi Jens,

First of all Great blog covering different topologies!

I had OCS-Exchange UM integration providing Enterprise Voice features to users, now we moved to RCC using Avaya AES for call routing. As part of cleanup i removed all UM component and uninstalled UM role from the server, however i have been reported that RCC enabled user still get 'Missed Call Notification' on search i get only 2 option (Outlook / UM Policy) but these both are not option for me anymore.

How would i determine where these notifications are coming from? I strongly feel its Avaya but need to find out....

Jens: I would look at the missed call notification message and see if it mentions who generated it somehow, maybe in the MAPI properties.