Words and Software

Technical writing/user assistance in Microsoft.Azure Intelligent Systems Service (ISS). (old: Data Protection Manager and Operations Manager)

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  • Blog Post: What goes in product knowledge?

    When you create a component in a management pack, you have to provide a display name. You can also include a description and product knowledge. All three of those items are pretty much free-form, meaning you can put what you want in those fields (subject to character limitations, of course). That means...
  • Blog Post: Exchange 2007 MP product knowledge

    The Exchange management packs send you to the product knowledge articles online , rather than including the knowledge article in the management pack itself. When you view a knowledge article for the Exchange 2007 Management Pack, you might be confused to see references to "MOM Rule Path" and "MOM Rule...
  • Blog Post: Authoring management packs

    Working on management pack guides, my attention is generally on how you can use the management packs we create at Microsoft. Next week, however, I'm attending a daylong workshop on authoring management packs. I'm hoping to learn a lot (unless it all goes over my head!). But if I didn't have the opportunity...
  • Blog Post: MP guides to be separate download

    A sharp-eyed blogger (Pete Zerger) noticed a change in our management pack download pages . Here's what's going on: Guides will be available as a separate download, on the same download page as their respective management packs. For a short period of time, guides will still be in the .msi as...
  • Blog Post: Would you use an Operations chm for SCOM?

    Currently, we post all of our Operations Manager documentation for download in doc format , and also post it on TechNet . And lately I've been thinking about whether we should also post .chms for download. I know .chm is a rather old-fashioned format, but personally I like it. I like the left nav...
  • Blog Post: Operations Manager: what do you need to know to use it?

    This is actually an open question to you all. :) It's common for us to say our audience is the IT pro. But "IT pro" is a lazy shortcut to refer to a wide variety of people and positions. Does every IT pro know how to configure and manage permissions for SQL Server databases? Not necessarily, but the...
  • Blog Post: SQL MP guide updated

    I recently mentioned that we're changing how MP guides are released . The SQL Server Management Pack is the first to take advantage of the new system by making an update to the guide without repackaging the management pack .msi. Just download the .doc to get the latest guide - no need to download the...
  • Blog Post: News on the SP1 management packs

    I posted last month about the "missing" management pack guides for the management packs that were included with SP1, and finally have progress to report. As I stated, our goals were to: Make the guides available online - and I hope to have an update post on that goal very soon! Update the guides...
  • Blog Post: Version numbers of management packs

    6.0.5000.12 That's an example of a management pack version number. As I've started this new position, I've installed numerous management packs, and those version numbers have been driving me crazy because I couldn't figure them out. Let's say I was running a management pack with that version number...
  • Blog Post: SP1 management packs: where are the guides?

    Most of our management packs are released to the download center (via the Ops Manager Catalog ) with a guide included. When we released Ops Manager 2007 Service Pack 1 , it included a number of management packs with it, but no guides, leading a number of you to ask us: "Where are the guides?" And the...
  • Blog Post: Management pack guides online

    The Management Pack Guide library is now live on TechNet. About half (23) of the Operations Manager 2007 guides are available in the library now, with the rest to be added over the next few weeks. The guides are organized into Operating Systems & Technologies and Server Products for easier browsing...
  • Blog Post: Russell Crowe and management pack guides

    This weekend, I watched "3:10 to Yuma" and "American Gangster". Both movies starred Russell Crowe, and both, oddly enough, had the same theme: doing the right thing. "3:10 to Yuma" was more thought-provoking, because of its layers of moral ambiguity. ("American Gangster" was just ugly and depressing...
  • Blog Post: Version numbers of management packs (pt 2)

    Previously, I learned what management packs version numbers mean , but that will be changing in the near future. Coming soon, the part of the version number that was previously tied to the version number of Operations Manager (6.0. 6278 .22) will be the version number of the management pack, and the...
  • Blog Post: Product knowledge in management packs

    Some components of management packs include product knowledge , which is just information provided by the MP author (as compared to company knowledge which is information provided by the user in their own copy of the MP). We're working on internal guidelines to help MP authors provide effective knowledge...
  • Blog Post: Operations Manager 2007 SP1 Management Pack updated

    An updated download of the Operations Manager 2007 SP1 Management Pack is available. The management pack for Operations Manager hasn't changed, but the package now includes an updated version of the Operational Data Reporting (ODR) Management Pack, which is installed with Operations Manager. Here...
  • Blog Post: Changes to OpsMgr docs (System Center 2012) in Dec 2011

    If you follow us on Twitter (@opsmandoc), you'll be hearing about updated documentation for the Release Candidate being available later this week. Both TechNet and the downloadable docs will be refreshed. The following are the significant changes you can expect, in addition to added links and minor language...
  • Blog Post: Need volunteers: Operations Manager documentation survey

    Do you use Operations Manager? Would you be willing to complete a short email survey about operations documentation? If so, please send email to momdocs@microsoft.com . More details: The survey will be sent out approximately 21 March. We will use your responses to help us make decisions about organization...
  • Blog Post: Operator Basics: getting started with Operations Manager

    I finally get to announce that the Operator Basics SuperFlow for Operations Manager 2007 is available for download! Superflow , you wonder? Configuration Manager pioneered this format for delivering information. It provides a complete set of content, which can include videos and animations and interactivity...
  • Blog Post: Correction to knowledge for SDK SPN Registration alert

    Thanks to a sharp-eyed customer, an error in the resolution procedure for alert "SDK SPN Registration" has been identified. The resolution is below, with the error and change in bold: Current: You can use SetSPN.exe to register the SPNs for the SDK service. Here are the commands that you need to...
  • Blog Post: Subtle improvement to management pack installation

    I'm thrilled with this change, even though it's just a few words. Previously, the .msi files for management packs used just the product/technology name, which resulted in a nice default folder organization like this: System Center Management Packs Exchange Server 2003 SQL Server 2005...
  • Blog Post: R2: check for MP updates

    There hasn't been an easy way to check for management pack updates in Operations Manager 2007 until the R2 release. Once you're running R2, you can use the Import Management Packs wizard to determine if any of the MPs you are running have had an update released. Just follow the instructions on How to...
  • Blog Post: Where did "Key Concepts" go?

    Back when Operations Manager 2007 was released, the content team posted an online version of a Key Concepts Guide and a download version . When you look at our documentation download page for Ops Mgr 2007 R2 , Key Concepts isn't listed. Where did it go? When the product was new, we wanted to highlight...
  • Blog Post: Adding change logs to management pack guides

    If you've downloaded a recently updated management pack for Ops Mgr 2007, such as the SQL 2000/2005 MP , you might have noticed something new in the accompanying guide. We've begun adding lists of the specific changes made to the updated MP. And as a subsequent update is released, we're adding the new...
  • Blog Post: Which user role(s) can perform this task?

    The content team is busily ramping up on doc plans for the next version of Operations Manager. (And I'll be very careful not to reveal anything about product changes, features, etc.) I'll be owning the operations content, so I'm working on new outlines and identifying current gaps. As I was going...
  • Blog Post: Operations Manager capacity planning

    Need some help planning your Operations Manager deployment? Check out the Operations Manager 2007 R2 Sizing Helper . The Operations Manager 2007 R2 Sizing Helper is an interactive Excel document designed to assist you with planning & sizing deployments of Operations Manager 2007 R2. It helps you...