I’ve been with MS for 4.5 years now, having come from some smaller data protection companies like Double-Take and Cheyenne (now part of CA).  In those organizations, I always took pride in the personal level of commitment that each one of us had with our customers. 

One of my happy surprises with joining a larger company (Microsoft) is that same sense of personal ownership and commitment that our support and field teams have for each of our customers.

Last week, an consultant was deploying DPM 2007 SP1 for a non-profit company, when something went wrong and it appeared that data was lost.   Shortly after finding out about it, we had folks in multiple time zones who were ready to help, including product group folks, as well as few of our most senior escalation engineers in DPM’s customer support team.

Am very proud to say that the DPM support team saved the day, particularly Michael and Thomas, who are among the rock stars in the DPM support team.  You can read more about our support organization, and this particular story, in J. Peter Bruzzese’s InfoWorld post.

Peter – glad we could help!

Michael & Thomas – way to go!

Everyone else, thanks for reading…

This is not really news worthy, but it made me smile so I wanted to share it.

Was searching for recorded media on DPM when I found this site.

Evidently, the site mines for pretty much any audio file and offers to send it to your phone.  I have no idea how legit it is (or not), but just the thought that one of my Edge podcasts might start talking out of your pocket, whenever someone calls you, just makes me giggle in a nervous way.  Hey, even I don’t like DPM that much (or my own voice for that matter).

I presume this is free, since am reasonably certain that TechNet is not involved.

Oh, and if it works, the standard disclaimers are likely in effect:

This ringtone is not yet rated by the ESRB, RIAA or the MPAA

Kids under 18 should check with parents before downloading ring tones

Speakers may appear nerd-ier than in real life

Standard data rates and telecommunication charges may apply

Not available in all areas

Thanks for reading

Last month, I was so excited to work with my friends at Iron Mountain around DPM and CloudRecovery in Boston.   Well, the partnership continues to get bigger, as our first case studies are coming out, updated whitepapers and blogs for deployment, and we are continuing to see more and more IRM customers who need Microsoft’s data protection solution and vice versa.

Well, as the latest installment in our adventure, my friends at Iron Mountain are holding a pretty cool Solutions Day event in early April at their new Chicago facility – and DPM and I will be there to celebrate the event and talk more about CloudRecovery and our partnership.

Chicago in the spring is awesome, so am really looking forward to coming up and continuing to amp the noise on System Center’s data protection solution to the trusted vaults of Iron Mountain!

If you are in Chicago and want to talk about DPM 2010, ping me.  

If you are going to the Iron Mountain Solutions Day Open House, please come up and say Hi.

If you are interested in attending this event, contact my friend Nancy at IRM for more information.

As always, thanks for reading …