Hugh's Cartoons seem get straight to the heart of the matter. Service functions like Accounting, IT, Personnel, PR and Purchasing don't deliver product and they don't influence customers to buy it. They are there to help the others to do get on with their jobs. How do you assess whether they're delivering or not ?
When I first heard about "Corps I/O" I had no idea what it meant or why I should be interested. I learnt that it wasn't I/O in the sense of input/output but "Core-infrastructure optimization". Still: who cares it's just a Buzz-phrase... isn't it ? I've talked before about confusing language making people switch off. Late last year Eileen got someone to explain it in plain language for the whole our team. If you're work in IT, this model is about how well an IT department does its job, whether your job is worth doing and will it be there in a couple of years. It came up again last week in Athens. So here's my take on it....
The ideas in our model aren't new, we've used other work in the field - notably by Gartner. However some of documents are still written in "Gartner-speak."
We have an on-line self assessment, but here's a "pop quiz" way to see where you sit. Complete the ten sentences below; the more your answers come from the right the more "basic" your level, the more they come from the left the more Dynamic.
When the subject came up in Athens, one of the other evangelists said "Our IT professionals don't like to talk about it - they see it as a stick to beat them". To me that sounds like saying "Sure we could deliver a better service, we just hope if no-one talks about it we'll keep getting away with the status-quo".
More information here.
I was over reading James' blog this morning , and his notes about Microsoft's Infrastructure Optimization