Optimization - or how long will some jobs last. - James O'Neill's blog - Site Home

Hugh's Cartoons seem get straight to the heart of the matter. Service functions like Accounting, IT, Personnel, PR and Purchasing don't deliver product and they don't influence customers to buy it. They are there to help the others to do get on with their jobs. How do you assess whether they're delivering or not ?

When I first heard about "Corps I/O" I had no idea what it meant or why I should be interested. I learnt that it wasn't I/O in the sense of input/output but "Core-infrastructure optimization". Still: who cares it's just a Buzz-phrase... isn't it ? I've talked before about confusing language making people switch off. Late last year Eileen got someone to explain it in plain language for the whole our team. If you're work in IT, this model is about how well an IT department does its job, whether your job is worth doing and will it be there in a couple of years. It came up again last week in Athens. So here's my take on it....

The ideas in our model aren't new, we've used other work in the field - notably by Gartner. However some of documents are still written in "Gartner-speak."

It's not about the brand or version of technology you use. Buying the latest from Microsoft isn't optimization. Old technology, can be done well and new technology can be done badly.
Looking at an organization's skills and the ways it uses product features (its processes) we can assess how well IT is optimized.
We have 4 levels of classification "Basic", "Standardized" ,"Rationalized" and "Dynamic" - personally I find these names unhelpful. Our infrastructure datasheet puts more helpful labels on them.
Basic="We fight fires",
Standardized="We're gaining control",
Rationalized="We enable business",
Dynamic="We're a strategic asset"
A worrying number of companies are stuck at the "Basic" level.

We have an on-line self assessment, but here's a "pop quiz" way to see where you sit. Complete the ten sentences below; the more your answers come from the right the more "basic" your level, the more they come from the left the more Dynamic.

The rest of my company ....	involves the IT department in their projects	accepts IT guys have a job to do	tries to avoid anyone from IT
My team...	all hold some kind of product certification	read books on the subject	struggle to stay informed
What worries me most in the job is...	fire, flood or other natural disaster	what an audit might uncover	being found out
My department reminds me of...	'Q branch' from a James Bond movie.	Dilbert's office	trench warfare
Frequent tasks here rely on...	an Automated process	a checklist	Me
What I like about this job is...	delivering the on the promise of technology	it's indoors and the hours are OK	I can retire in 30 years.
If asked about Windows Vista I...	can give a run down of how its features would play here	repeat what the guy in PC world told me	change the subject
New software generally is...	an opportunity	a challenge	something we ban
My organization sees "software as a service" as a way to...	do more things	do the same things, more cheaply	do the same things without me.
Next year this job will be...	different	the same	Outsourced.

When the subject came up in Athens, one of the other evangelists said "Our IT professionals don't like to talk about it - they see it as a stick to beat them". To me that sounds like saying "Sure we could deliver a better service, we just hope if no-one talks about it we'll keep getting away with the status-quo".

More information here.