You know that manager saying about "Don't bring me problems, bring me solutions ?" It took me a long time to see it as "Think a bit longer and tell me what you think we should do."  But in either form it's something I couldn't say to a customer. And some of the questions I get are really difficult to answer. So it's great when I get a mail that goes like this.

-----Original Message-----
From: Scotty
To: James
Subject: Windows 2003 SP2

Online instructions for deploying this for R2 are wrong. Working on a blog entry detailing it the fix.

Fantastic. Found it, fixed it, written it up. The way you would naturally slipstream the Service Pack will install Server 2003 SP2. Since the R2 components remain SP1 they won't install.

Scotty's described it all on his blog, a more detailed run down of the problem and the steps to work round it. Great work.