IT Business Value

Welcome to the IT Business Value Blog. Our team, known internally at Microsoft as the "War on Cost" team, explores a variety of cost and value factors that our customers care about around virtualization, datacenter management, and application por

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  • Blog Post: Application Criticality

    I recently completed a study of over 500 US-based customers in which I wanted to understand: what types of applications are being delivered and managed generally, how much does it cost to deliver and manage those applications how are web services being used how well are cloud computing...
  • Blog Post: The Service-Oriented Business: Part 2

    Fast forward four years. It’s 2009. Remember that you’re Sara, the CIO of a mid-to-large retail company. You have many accomplishments that the business leadership team (and Board of Directors) has recognized: a streamlined supply-chain management system that reduces costs and out-of-stock conditions...
  • Blog Post: An Upbeat S.O.B. Story: The Service-Oriented Business: Part 1

    It’s 2005 Imagine you’re Sara, the CIO of your retail company with 10,000 employees. You have 500 employees within IT reporting to you. Your manager, Fred, the CFO, calls you into your office and asks: “Sara, how many applications does your team support?” My first thoughts (as Sara) are: “why is he asking...
  • Blog Post: The Role of Information Technology in Today’s Economy

    There seems to be a steady stream of books published on the role of Information Technology within the business it supports. The role of IT is constantly evolving and has changed significantly from the days when the IT organization was often referred to as “data processing.” Today, in many industries...