Should the installation of ISA Server 2004 SP3 fail for any reason, a rollback operation will execute so that ISA components are returned to their pre-update versions. If the ISA management console was opened while the update or rollback was in progress, this rollback process may fail. This most often occurs when the ISA management was left open in a separate RDP session on that server.
We have had reports that the rollback is failing, which may result in leaving mixed components on the ISA Server, causing ISA service startup to fail. We are investigating ways to prevent the update conflict and also to correct the rollback failures.
There are two options to resolve the rollback failure:
Option A; reinstall in repair mode (preferred)
A. Download Service Pack 3 from ISA Download Site for your ISA 2004 Edition
B. Make sure all ISA UI is closed and no other ISA utilities are in use
C. Reinstall SP3 using this command line:
Msiexec /p <FullPathToSp3Package> REINSTALL=all REINSTALLMODE=omus SKIP_DIAGLOGACLS=1 /l*v c:\sp3.log
Option B; re-register an ISA administration component
A. Start | Run
B. Type “cmd” <Enter>
C. Run the following commands:
1. cd /d "%programfiles%\Microsoft ISA Server" (use the quotes)
2. regsvr32 wspadmin.dll
3. md VPN\Netsh
4. net start fwsrv.
If none of these processes are successful, please contact PSS immediately.
Jim Harrison (ISA SE)
Thanks for the valued info.
Will spread the word
regards Marc aka Jens Baier
How to resolve problems with the ISA SP3
Hi all, The ISA Team (Jim Harrison) post a blog about roolback of SP3 - ISA 2004. More information at
Olá, O time do ISA Server (Jim Harrison) postou uma notícia sobre roolback do SP3 - ISA 2004. Mais informações
Dont know where else to post. Just installed SP3 for 2004 and the MMC had a cry on me. The first time it failed I turned off the MMC and ran it again, the second time it installed but when it came back up it said that the mmc couldnt initalise. I rolled it back and all is well again. Anyone had the same experience?
Forgot to add this is on a Win2k on AD
Gracias, por publicar este tipo de informaci►2n
Hi all, The ISA Team (Jim Harrison) blog a post about roolback of SP3 - ISA 2004. More information at
None of the solutions worked in my case.
I have installed SP3, or should I say attempted, and it bombs each time, and the repair fails; which forces me to reinstal SP2 in order for me to get the Firewall service to start.
I have down loaded SP 3 twice from Microsoft.
I am unable to run Option A, either I am just brain dead or both downloads are bad.
Do you have a different example that shows the use of a down loaded source (is it like E:\ISA 2004\SP3)?
this worked for me
Had the exact same problem with SP3 install on our ISA2004. Mine threw an error registering FTPadmin.dll.
Bombed the install and re-ran with the command line entry above to resolve problem.
Has this problem been fixed yet?