The mountaineer of the A-Team, Bhuwan Upadhyay, takes the baton and discusses a common scenario observed with System Center 2012 Service Manager. The System Center 2012 Service Manager – Exchange Connector 3.0 connects System Center 2012 Service Manager to Exchange for processing incoming emails related to incidents, change requests, service requests, and other types of work items and sending notifications from the console.
Exchange Connector setup and configuration is divided in five parts:
And you are done!
Hope this information helps. The A-Team is always there to help you out and guide you in this process. So, let us know of your queries or feedbacks.
Where do I need to execute step3? On the Exchange or on the system center server?
Steps needs to be executed on SCSM Server, Exchange server and on the server where Certificate Authority is installed.
1. Step 1 on SCSM Server and Exchange Server.
2. Step 2 on Exchange Server.
3. Step 3 on server where Certificate Authority is installed and on Exchange Server.
4. Step 4 and 5 should be executed on SCSM server.
Hi, I have upgraded from SCSM 2010 to 2012 successfully but, when it comes to the Exch. connector I am encountering a certificate issue.
I can create the cert successfully but, when I go to Request for New Certificate I cannot select the cert I have just created. It is listed under Show All Templates but is unavailable with the message "The specified role was not configured for the application. This type of cert can be issued only to a computer"
What am I doing wrong here? Thanks.
Thank you - it works for v.1.2.
Bhuwan - Which Exchange servers does this API need to be installed on? CAS/Hub Transport? Mailbox? I have to assume that it is the CHT servers. Thanks kindly...
@Sean - I believe the Exchange Web Service API only needs to be installed on the Service Manager Management Server that will run the connector. If you wish to inspect the connector, the API needs to also be installed on the machine where the Service Manager Console is running.