David has written an article and discusses operational and business unit reporting within the realm of Exchange management reporting, with examples of Key Performance Indicators. He touches on solutions from Microsoft and Quest software which provide the solution.
FYI here are two additional links related to this article:
- Exchange Reporting MP Download Site: http://www.microsoft.com/exchange/downloads/2003/default.mspx
- Whitepaper: In-depth Exchange Traffic Analysis for MOM 2005: http://wm.quest.com/iiebermp