Microsoft Customer and Partner Satisfaction Survey

Microsoft Customer and Partner Satisfaction Survey

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In our continuing efforts to improve your experience with Microsoft Ireland, we would love to hear from you on what areas we are doing well in, and where there is room for improvement.

You will soon receive an invitation to the Microsoft Customer and Partner Satisfaction Survey. This survey gives us a sense of whether or not we are providing value to IT Professionals in Ireland and what improvements can be made in terms of products, service and the local team. I would really appreciate it if you could take the time to complete it.

clip_image001As you may (or may not) know, I am held personally responsible for your satisfaction with Microsoft Ireland – it is my job to come up with ideas and turn them into a reality that meet your needs and help you to have a better experience with Microsoft Ireland.  I look at previous surveys and look for the reasons for your dissatisfaction with us as a starting point for my plans.  I’d like to take a minute to point out what we have been doing to address these issues, but please note that there are things that I can influence locally and there are things that I cannot!

1. Products

Product quality is a very tricky thing for me to influence locally, although you’d be surprised.  If you go to http://connect.microsoft.com you’ll see a buttons for products accepting both bugs and suggestions – it does work (I’ve had a few of my suggestions implemented over the years), but you do need to get in early. I’d suggest that the likes of Windows 7 and Server 2008 R2 are fantastic products, as are pretty much our entire current product set.  I’d say it’s a bit unfair to give negative product feedback if you’re still using older versions – it was fixed in the next release!

2. Resources

I do hear this one quite a lot.  But to be honest it’s more to do with not knowing how or where to find stuff.  Did you know for example, that if you need information on product XYZ, all you need to do is go to http://www.microsoft.com/XYZ (obviously you replace XYZ with whatever you’re looking for – Windows, System Centre, IE, Security, etc.).  This even works with non-American spellingsJ  If you’re an IT Professional, you’re probably looking for technical content.  In this case, navigate to http://technet.microsoft.com/XYZ - this works almost as well.  And if you still can’t find what you’re looking for, it’s all about who you know!  You all know me, so send me an email with your question and I’ll do my best to help.

3. Ease of Doing Business

I agree - Microsoft Ireland can be a hard nut to crack if you don’t know where to start.  Some of you will have dedicated contacts for sales and support, but for everyone else, how do you know who you need to speak to?  Go to http://www.microsoft.ie/contact and you’re a lot closer to knowing.  The very first line on that page gives you both a phone number and a link to our online Help and Support centre where you’ll find a route into us for everything you could possible need.  And if you’re really stuck, don’t forget that you know meJ

So that’s why people are dissatisfied with us.  How about the things we do locally to make you satisfied?

The biggest thing we do is provide free training via in-person events or online.  We try to get out and about around the country as often as possible (granted not as often as I’d like) – we were in Galway, Cork, Belfast and Dublin recently on our TechNet Live tour, where we covered anything from the Cloud to cool devices.  We videoed each session and put them up here on TechNet Edge.

We also ran lots of training sessions on Private Cloud and SQL Server in Dublin.  I know we need to get out more – and I’m working on that “issue”.

This year I’ll be spending the majority of my time working out how to help the Irish IT Professional Community start working together properly and how to fill the Skills Gap that we’re told exists.  There’s an awful lot of really clever people in Ireland and all we have to do is work out how to get that knowledge into all of our heads.  “Watch this space” is all I can say, but you can get involved now by signing up to my TechNet Newsletter to track my progress (and potentially win prizes – yes, I have prizes to give away).

We understand you are busy, but we would appreciate if you took 15 minutes to complete the survey. We need your candid feedback to make improvements that are meaningful and effective for you.  Between 26th September and 21st October, you will receive an email invitation from feedback@e-mail.microsoft.com with a link to an online customer satisfaction survey. If you utilise a spam filter, please adjust the settings to allow email from the domain@satisfaction.ipsos.com.   I assure you, this is a valid Microsoft survey.

Microsoft and the survey vendor will keep your information and responses to this survey strictly confidential in compliance with applicable data protection laws. 

Thank you in advance for your participation and valuable input.  You have our commitment that the results of the survey will be used in our efforts to better meet your needs.

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Dave Northey

mailto:daven@microsoft.com

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