Hi Everyone,
These days we reviewed the readers' comments on most Windows Client/Server and SQL server related hot-fix KB articles. We noticed that most users' concerns are focus on following two points:
1. For Hot-fix itself:
· Do not know how to download the hot-fix;
In fact, there is an easy way to get the fix from Microsoft. Tony had posted a blog to explain this method. You can refer the post:
http://blogs.technet.com/hot/archive/2008/01/03/hotfix-online-submission-a-easy-way-to-get-the-fix-from-microsoft.aspx
· Cannot apply to the system because of the OS version;
The OS version may be a headache for normal readers. Here I had post a blog to introduce how to determine whether the system is a 32-bit or 64-bit version of Windows. You can see details here:
http://blogs.technet.com/hot/archive/2008/01/28/methods-to-determine-whether-the-system-is-a-32-bit-or-64-bit-version-of-windows.aspx
· After apply the fix, it does not work or does not resolve the issue or new issue occurs;
This may be caused by various reasons. Frankly speaking, a hot-fix is intend to resolve a specific issue, so please be careful and ensure that the issue you are encountering is described in this article, and then apply the hot-fix.
2. For KB articles:
· The symptom section is not very clear, need example and exact error code although the scenario is describe clearly;
Sure, we will continue to improve the KB articles' quality to make the issues mentioned in the articles are more clear/correct/accurate. Thanks for the comments.
I believe, your comments can help us improve the KB articles quality and make the hot-fix more valuable. We are very glad to hear from you.
Regards,
Content Team
My complaint about KB articles with no web hyperlinks [i.e. .NET Framework] is that it takes several iterations, if ever, before one gets a package link to the right platform [even after explaining that XP does not use WUSA, so Windows 6.0 (Vista/Server 2008) .msu packages do me no good whatsoever]. Usually, I just give up.
Recent KB articles with web-based request forms are plagued by countless dead-ends. Endless "I Accept" loops, missing platforms, or "this page has changed".
Really discouraging.
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