Summary This article describes how to add an alias email address to a user's Microsoft Office 365 account by using Microsoft Exchange Online and how to configure Microsoft Outlook to send email messages as this alias. These steps involve setting up...

Summary This article gives you an overview of the supported options for creating and enabling archive mailbox features in Microsoft Office 365. More Information Create an archive mailbox for a cloud-based mailbox Cloud-based mailboxes are...

If you have on-premises Line of Business (LOB) applications that need to send email and you no longer have an on-premises Messaging environment (Exchange or otherwise), you can use Exchange Online (EXO365) to send these messages. Below are the steps needed...

Summary This article describe a straightforward way to use PowerShell to add sub domain to Office 365 Online Portal How implement these steps: 1. Download and install the Microsoft Online Services Module for Windows PowerShell (new version...

Introduction This article describes how to reference local AD instead of SMTP address. 1. In Office 365, create contacts for all on-premise users ( user@domain.com ). 2. In on-premise AD, get the attribute LegacyExchangeDN for all on-premise...

Summary After you migrate BPOS to Office 365, you may notice Directory Synchronization does not update Distribution List (DL) group as expect. Additionally, there is no information listed in the Dirsync Error notification email. This issue will...

Summary You can use retention policies to group one or more retention tags and apply them to mailboxes to enforce message retention settings. In some scenario, you may need create custom retention policy and apply to all users automatically. Generally...

Symptoms In the Microsoft Office 365 for enterprises environment, when a user that uses a cloud account to get free/busy information from an on-premises account, the user may fail to get the information. Additionally, the following error message is...

Symptoms In an Exchange 2003 and Office 365 Hybrid Deployment environment, the Office 365 users are able to view the Free/Busy information of Exchange 2003 users or resources. However, the Exchange 2003 user may not be able to view the Free/Busy information...

SYMPTOMS In a Microsoft Office 365 environment, one or more of the following issues occur: • Users cannot use Microsoft Online Services Directory Synchronization. • Users cannot use any of the...

Symptoms When you try to sign in to the Microsoft Online Portal as a federated user, you may receive one of the following error messages: "There was a problem accessing the site. Try to browse to the site again." "Your organization could not...

This article will be showing you how to build some of the more common transport rules in the Exchange Online Control Panel. With Transport Rules correctly configured, you can perform actions such as redirecting a message or adding recipients, rights-protecting...

The Exchange Online Control Panel (ECP) displays your Online Company Domains, which are created via the Microsoft Online Portal (MOP). These domains listed in the ECP can be managed in regards to how mail is delivered, which is relevant in a Mail Coexistence...

After several attempts of trying to configure Outlook using the wizard - I decided to configure Outlook manually. I ran into a few speed bumps as the configuration for Office 365 is slightly different than an On-premise configuration: Manually configure...

Symptoms When a user in a Microsoft Office 365 environment tries to send an email message, they may receive a Non-Delivery Receipt (NDR) that resembles the following: <Domain_URL> #<<Domain_URL>#5.4.6 smtp;554 5.4.6 Hop count exceeded...

Summary This article describes How to quickly check your DNS records for Exchange Online and Lync Online. More Information Office 365 allows companies to add personalized vanity domains and configure DNS records to point to services in the...

SUMMARY This article describes how to connect Microsoft Outlook 2011 for Mac to Microsoft Exchange Online. MORE INFORMATION Connecting to Exchange Online by using Office Outlook 2011 for Mac requires no additional software. To set up a new Exchange...

Display names appear as email addresses in cloud when sent from on premise SYMPTOMS Cloud users receive emails from their colleagues on premise. The display name is shown as an email address instead of their display name. CAUSE The...

How to remove synced users from Cloud Side Here are the steps to remove synced users from Cloud Side: Right-click your domain name in Active Directory Users and Computers, point to New , and then point to Organizational Unit . On the...

How to configure user passwords to never expire in Office 365 There are two main steps of how to set user passwords to never expire: Setup Office 365 PowerShell Management Interface The Office 365 PowerShell Management Interface offers...

How to activate Office 365 on smart phone Quick Guide Line: Reset the temporary password >>> Activate your service >>> Set up the account to your smart phone Reset the temporary password Open Internet Explorer...

Grant full mailbox access to a single mailbox(BPOS) SYMPTOMS This article will guide you through how to grant full mailbox access to a single mailbox. RESOLUTION To obtain the Microsoft Online Services Migration Tools, visit the...

Quick Setup of Office365 The rough process to fast set up the organization is as follows. Access Microsoft Online Portal and change your account password at first logon. (That account should end with onmicrosoft.com) Add your domain...

FAQ of Exchange Online transition Hey Guys, here are some questions you may have when in transition. If you have more to ask, please feel free to leave comments. Q1: When will you contact us to choose the time frame for transition? Answer...

Some methods to resolve Sign In Application(SSO) crash Issue SYMPTOMS Sign In application crashes. RESOLUTION To resolve this issue, use one or more of the following methods Method 1: Restart the Single Sign In Application 1...