We just published a Knowledge Base (KB) article on Microsoft Help and Support: “Editing files using certain applications may cause file corruption on a system running Windows Home Server (946676)”. A few people in the Community Forums have reported data corruption when saving files from applications including Windows Vista Photo Gallery, Windows Live Photo Gallery, Microsoft Office OneNote 2007, Microsoft Office OneNote 2003 and SyncToy 2.0 Beta. Additionally some applications, like Microsoft Money and Microsoft Outlook, do not support storing files on shared folders. As always, we’re using this blog to openly communicate important issues that may have an impact on the home server community.
The Windows Home Server team closely follows the threads on the Community Forums to get real-time feedback. Data integrity is of the utmost importance; the Windows Home Server team tackles issues around file or data corruption with extreme seriousness and urgency. When we see issues that we cannot reproduce (“repro”), we contact specific forum participants and initiate an e-mail conversation to understand the issues, environment and exact steps a user is taking. We are releasing this KB because we have been able to successfully “repro” this issue. For more information about our product support process, please see this post.
So, what’s next?
First, please read the Knowledge Base article #946676, and follow the recommendations.
Second, our development team is working full time through the holidays to diagnose and address this issue. We will keep you posted on our progress on this issue as soon as we have more to share.
Thanks again for all of your support,
The Windows Home Server Team
Earlier I posted about our new ad campaign "Stay at Home Servers" and pointed you at the videos (the first of which are getting rave reviews).
Yesterday we posted the full contents of the hit Children's book "Mommy, Why is there a Server in the House?" for your online reading pleasure.
The printed version will be available for sale on Amazon.com soon...
Be prepared to LOL when you read it. My favorite is the part about the "uncle who smells like bark".
With Windows Home Server we have seen some people talk about (and do) some pretty crazy things. Since the software is available through the OEM and System Builder channels – people can build their own home servers. Some people just load it up and use it as intentioned. Other people try to tear it apart and figure out how it all works…
I remember taking apart the family blender as a kid to see how it worked. I learned that although there were 8 settings from “stir” to “liquefy” – the motor only had 3 speeds. The other settings were merely a sound baffle that made the motor make slightly different sounds to make people think it was doing more “liquification”. The worst part about the whole blender incident is having it disassembled on the kitchen counter when my dad came home from work.
Dad – “Did the blender stop working?”
Todd – “Nope, I just wanted to see how it worked!”
Dad – (censored)
Sometimes when I read the Community Forums, I am both amazed and aghast at what people expect the Windows Home Server software to be capable of doing. Some people try to make it do un-natural acts and in the process they ‘hork’ their home servers only to be told that they probably need to do a ‘server reinstallation’. Tinkerers are wonderful people – we watch them and learn from them. Sometimes we learn to not make the same mistakes and sometimes we learn some great little secrets.
I will have to save the story of where I cut the power cord of the radio with a pair of metal scissors - because I didn’t like the song that was playing - for another time. Tinker-On, but remember to abide by the Windows Home Server License Terms.