According to Wikipedia, Entomophobia is defined as the abnormal fear of or aversion to insects and similar arthropods, and even other "bugs", such as worms. Commonly, this condition might be referred to as the "Fear of insects or bugs". This condition causes a slight to severe emotional reaction, a form of anxiety or a panic attack.
Here on the Windows Home Server team we have a mild case of Entomophobia. We have a bit of an infestation when it comes to bugs, 3377 of them have been submitted by beta participants to date. Can someone please pass the can of insect spray?
Not all bugs are bad, when it comes to software development, bugs provide you with insight into what areas of the product need improvement and ultimately help you to build a better product. Below is a quick statistical summary of the bugs we have received so far.
Before we get to the exciting bug discussion I should take a moment to introduce myself. I'm Chris Sullivan, I am a Program Manager on the Windows Home Server team that helps manage support and the beta program. Keeping track and resolving your bugs is my mission. On to the bug discussion...
Bugs vs. Suggestions:
Type of Bug
# of Bugs Received
% of Total Received
For the beta program we have bug submissions split into two categories:
As you can see we have been receiving a good amount of suggestions. It's worth noting that we do take the time to review all suggestions, but we unfortunately don’t have the time to respond to each suggestion personally.
Total Bugs Received:
As you can see we still have 1235 active bugs, of which 740 are suggestions. Active bugs are bugs that are either under investigation, pending a response from a participant or waiting to be investigated. Suggestions are generally left active, as we do a more thorough review we will resolve and close them.
Closed and Resolved Bugs:
# of Bugs Closed/Resolved
% of Total
The table above excludes suggestions and focuses on the resolution of bugs.
Types of Resolutions:
As you can see we have our work cut out for us. The bugs and suggestions received so far have been invaluable. It is clear from the sheer number of bugs and the quality of the bugs submitted that we have an amazing group of people involved in our beta program. It has been a great experience to be involved with this product and our wonderful community. Thank you for your help and participation.
Keep those suggestions and bugs coming!
Thanks for the replies, although some of you are still answering it from your "I installed this product and here is what I like" perspective. Try the other hat on .... here is what my household members think of it ... (Note: only works if you live with other people).
"Bucko" provided a good synopsis of selling points trying to convince a prospective customer, but "j and v" really hit the nail on the head. How do I convince my wife that I can spend $xxx to buy this, or better yet how do I convince her to buy it for "us" for my birthday?
"dubbug" provided an interesting challenge and asked for a synopsis of quotes from "confused end users". Sounds like a great topic for a future blog post. I have read some interesting things in the home server forums, which has led me to firmly believe that 2 things are needed:
Hopefully, you have all had time to read the Getting Started Guide and the Reviewers Guide for Windows Home Server posted on http://connect.microsoft.com/WindowsHomeServer (click on "Downloads" on the left). So today's question is:
What additional documentation / knowledge can we share with you? If I could produce a 5-6 page document, what would be the title of it?
How do you explain the benefits of Windows Home Server to the "end user" (not the administrator of Windows Home Server, but the person who you may need to convince or explain why this software is important, cool, or some other adjective du jour) in a home? How do you get them to be excited about a new piece of technology - how do they see the benefits?
Here are some of the things I have heard from real people with the software:
In a sense the home server is invisible until something goes wrong (e.g. restoring a PC or set of files) or it is providing a service (e.g. media streaming) that people aren't quite sure how it all works.
I would love to hear other people's experiences in explaining the benefits of Windows Home Server to the "end users" in the home or even better true stories with real quotes .... Feel free to e-mail them or reply as comments to this post.