Overview

Windows Vista Service Life-Cycle Management (WVSLM) provides concise guidance to help minimize total cost of ownership of desktop infrastructure. Process guidance and document templates help make service management concepts from the IT Infrastructure Library (ITIL) and the Microsoft Operations Framework (MOF) tangible and easily implementable by focusing on a single and common IT service.

WVSLM is part of a family of Windows Vista Solution Accelerators (see Related Downloads on this page) and is ideal for those seeking guidance to manage ongoing desktop service operations.

Send questions or feedback to us directly at MOF@microsoft.com

http://www.microsoft.com/downloads/details.aspx?FamilyId=22950925-1DCD-4CA1-AF44-8DE987BA84E2&displaylang=en