Select a product to see support options that may include no-charge and paid phone- and Web-based support options.
Small Business Support Center
Small Business E-mail, Individual Chat and Phone Support by Product
IT Pro, Developers and Partner Support
Microsoft Services Partner AdvantageA comprehensive, flexible, and cost effective program to help partners of all sizes effectively develop, deploy, and support Microsoft solutions.
Microsoft Support for PartnersGet help for you and your customers.
Professional SupportTake advantage of phone- and Web-based options for developers, IT professionals, and partners.
Professional Support Problem Resolution Requests:
Business-hours Support-Call Now for $245 U.S.
Business-critical After-hours Support** for $490 U.S.
OR Submit an Online Request for $99 U.S.
OR Call to Order a 5-Pack Phone Support Contract for $1,225 U.S.
Microsoft Certified Partners
Original Equipment Manufacturers
Microsoft Advisory Services is a remotely-delivered, consultative support option that adds the element of proactive support, providing a comprehensive result beyond your break-fix product maintenance needs.
Microsoft Advisory Services provides short-term advice and guidance for problems not covered by Problem Resolution Service as well as requests for consultative assistance for design, development and deployment issues. For specific information about the types of Advisory Services available, visit the Advisory Services Web page.
Call Now for $210/hr.
Microsoft Businesses Premier SupportProvides premium-level support and a designated Technical Account Manager to help define custom support options that align strategically with your IT landscape.
Software AssuranceUse problem resolution support and self-help resources for your qualifying Microsoft server products.
Mid-Size Business Support
Microsoft Services Essential SupportPrepackaged support options including phone and online access to a pool of skilled Technical Account Specialists and 24x7 Problem Resolution Support.
Microsoft Dynamics SupportGet the most from your specific Microsoft Business Solutions with multi-tiered support for MBS customers.
Comparison of Premier and Essentials Support
Premier Support is designed to provide customizable, personalized support services for your organization. This is a typical choice for large businesses.
Essential Support helps cover your foundational support requirements with a prepackaged offering. This is a typical choice for midsize businesses.
· Proactive Services
· Support and workshops
· Problem Resolution Support
· 24x7 coverage
· Critical situation escalation
· Rapid onsite support
· Knowledge Transfer
· Proactive information distribution
· Microsoft Premier Online
· TechNet with Online Concierge
· Direct Relationship
· Designated account representative
· Remote or onsite
Which support option is right for you? See a comparison chart of options.
Self Help Support
TechNet SupportTap into online support geared to the needs of IT pros.
MSDN SupportGet online support designed specifically for developers using Microsoft technology.
May provide blogs, technical chats, webcasts, user groups, forums, and newsgroups to help you solve your problem.
Product Lifecycle Support
Microsoft’s Support Lifecycle policy provides consistent and predictable guidelines for product support availability at the time of product release.
Product Activation Support
Microsoft Customer Services
Online Services and Programs
MSN Internet Access
Subscribe to Hotmail
Subscribe to Microsoft Newsletters
Product Information and Purchasing
Purchase Products Online
Contact the Microsoft Rebate Center
Description of Product Activation
Frequently Asked Questions about Product Activation
Software or Hardware Replacements
Education and Certification
Become a Microsoft Certified Professional (MCP)
Online Training (Support WebCasts)
Find a Course
Training and Certification
Register for an Event in the U.S.