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Information Regarding the Latest Update for Windows 8.1

Information Regarding the Latest Update for Windows 8.1

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Update 4/16/2014: Please refer to the following updates posted in the blog posts below released on April 16th, 2014:

Also be advised there following KB articles have been updated:

Windows Update Client does not scan against WSUS 3.0 SP2 if HTTPS is configured and TLS 1.2 is not enabled

Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update: April 2014


Microsoft has been listening to customer feedback. Much of this feedback has been received and some of the results are being given back to our users of Windows 8.1 in the form of updates. Recently, a very big update for Windows 8.1 was released. Read all about it here:

Since Microsoft wants to ensure that customers benefit from the best support and servicing experience and to coordinate and simplify servicing across both Windows Server 2012 R2, Windows 8.1 RT and Windows 8.1, this update will be considered a new servicing/support baseline. What this means is those users who have elected to install updates manually will have 30 days to install Windows 8.1 Update  on Windows 8.1 devices; after this 30-day window - and beginning with the May Patch Tuesday, Windows 8.1 user's devices without the update installed will no longer receive security updates.

This means that Windows 8.1 users - starting patch Tuesday in May 2014 and beyond - will require this update to be installed.  If the Windows 8.1 Update is not installed, those newer updates will be considered “not applicable.”

More detailed information can be found in the following links:

KB2919355 (Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014)

A servicing stack update is available for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2: March 2014

What's New in the Windows 8.1 Update

Windows 8.1 Update: The IT Pro Perspective
Windows Server 2012 R2 Update is now available to subscribers
For those users who are still using Windows 8 and Windows 2012 (and not Windows 8.1 and Windows 2012 R2) you are unaffected and will continue to receive updates as normal.

The new baseline only exists for Windows 8.1 and Windows Server 2012 R2.

Another important item for our enterprise users and IT pros out there: There is also an issue regarding Windows 8.1 Update preventing interaction with WSUS 3.2 over SSL connections. This has been outlined in the following blog post:

Windows 8.1 Update (KB 2919355) prevents interaction with WSUS 3.2 over SSL

Microsoft plans to issue an update as soon as possible that will correct the issue and restore the proper behavior for Windows 8.1 Update KB 2919355 scanning against all supported WSUS configurations. Until that time, we are delaying the distribution of the Windows 8.1 Update KB 2919355 to WSUS servers.

You may still obtain the Windows 8.1 Update (KB 2919355) from the Windows Update Catalog or MSDN. However, we recommend that you suspend deployment of this update in your organization until we release the update that resolves this issue.

You may also find the workarounds discussed in this article to be useful for testing this Windows 8.1 Update for your organization. Thank you for your patience during this time.

In addition, some training and readiness docs have been recently published along with updated toolkits:

Windows 8.1 Update User Readiness Toolkit

Windows 8.1 Update Power User Guide for Business

Windows 8.1 Update how-to videos for business users

Windows Driver Kit 8.1 Update 1

Windows Assessment and Deployment Kit (Windows ADK) for Windows 8.1 Update

Additional Blogs:

  • Fine. Then how about you hop on over to the answers forum and help all those lovely people that are TRYING to get the damn patch installed and can't.
    I apologize for taking this out on you but this was done to make it easier on Microsoft. It was not done to make it easier for your customers.

    Go help those folks getting 800f0092, 80073712 and all sorts of other cryptic error messages.

  • KB2919355 issues being investigated/tracked:

    That's what we're dealing with out here.

  • Thank you very much for your information and insight. Issues that we are are aware of are tracked and routed on an incoming symptom-based categorization. While the forums are great for fielding these issues and providing asynchronous assistance, we have many additional support channels available as well. Stay tuned to the sites mentioned above for updates. In the meantime, if you are experiencing frustration with a particular support issue, please feel free to contact me.

  • There is no chance in hell that we can move 2000+ users to the new update in any timeframe less than 3 months. In addition, the latest update is a disaster. How can you expect people to to match this migration schedule for support? Comeon, this is ridiculous! You've now made it pretty much impossible for customers of large sizes to deploy and support Windows 8

  • How is this supposed to work when people can't even install the latest patches?\

    How is any company supposed to download, test, and deploy updates every single month?

  • "This means that Windows 8.1 users - starting patch Tuesday in May 2014 and beyond - will require this update to be installed. If the Windows 8.1 Update is not installed, those newer updates will be considered “not applicable.”

    I can't even install the update on my own machine (Dell) and companies have less than 1 month to patch all their machines even though WSUS currently isn't functioning?????

    Why do you hate us? Seriously - why do you hate us?

  • That's Microsoftwang!

    There's not a damn person on the face of the planet who will shell out for your next OS without considering things like this.

    Almost a week old, 35 pages and growing - more than 10,000 hits. I myself have one personal machine that took the update - and 4 user workstations now CRIPPLED by it.

    "please feel free to contact me"??? How exactly?? I am logged in, but I do not see any contact information in your profile...

  • or are you implying that you are the one Microsoft employee in the whole universe who DOESN'T ignore facebook messages?? ( because I have wasted my time with that already this week...)

  • Yikes some peeps seem a bit upset, from my side all went well, love the new update. Only one comment on a few of the machines I had to update manually, but still it worked in the end without too much fuss.

  • For those that have successfully installed KB2919355, run dism /checkhealth & confirm that /restorehealth is able to fix the component store. Some of my machines now have uncorrectable 80073712 errors. Logs only indicate /user.../temp issues & no other errors making it impossible to troubleshoot.

  • @Steve TH - How can we contact you? I have 6 machines here that are failing the update.

    You offered to have me contact you - so how can I do that and get this resolved asap?

  • You have 37 pages of people with problems installing the Windows 8.1 Update here:

    You can't just give us 30 days. That's not acceptable in any case, but now:

    1. The update isn't installing correctly even on MS Surface Pro devices. There are many problems noted that are still not resolved.
    2. The update isn't automatic, but must be manually run
    3. Companies can't upgrade that fast. 1 month is just not acceptable. We can't even get paperwork approved in that time.
    4. The term "Windows 8.1 Update" is confusing. People are confused as to what the difference is between "updating to Windows 8.1" and "Windows 8.1 Update". Should have named it Windows 8.2.

    Please, for the love of silicon, give us more time to update! Give us 6 months at least. 1 month is not enough time and the update is causing problems even installing.

  • @steen,

    I have a Microsoft Surface Pro that won't update with the same issue you are seeing. Uncorrectable 80073712 errors. What in the hell is going on at Microsoft?

  • Why don't you name it Windows 8.1.1 or 8.2 or something that will be easier for ordinary people to understand? People ask me how come Microsoft will stop supporting their lastest OS so soon.They don't realize that Windows 8.1 update is an update to Windows 8.1 and not an update to Windows 8 so in order to get an update for Windows 8.1 update you have to stop using Windows 8.1 and update it because it won't be updated.This doesn't make sense to people.

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