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George Wallace's Blog
Posts in this blog are provided "AS IS" with no warranties, and confers no rights as specified in the Terms of Use
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Blog Post:
Service Manager Launch Pad – Efficiency Management Pack for Service Desks
GeorgeWallace
Many Service Manager Customers experience challenges when Customers call their Service Desks, they are not sure whether the Customer needs a Service Request or Incident to be created. The scenario from a Service Desk representative perspective is that you first click on Create Incident, then you capture...
on
5 Jan 2015