Hotfix Rollup 3 for Antigen 9 for Exchange Service Pack 2 is Now Available

re: Hotfix Rollup 3 for Antigen 9 for Exchange Service Pack 2 is Now Available

Armando Valdes — Fri, 01 Jul 2011 03:31:52 GMT

Hello Rob.-

Thanks for your attention anasnwer.

Aparently this error was related to the issue reported last weekend (blogs.technet.com/.../cloudmark-and-antigen-9-x-issues-on-the-weekend-of-06-25-11.aspx). After following these steps all started running well again.

Thanks again !!.

re: Hotfix Rollup 3 for Antigen 9 for Exchange Service Pack 2 is Now Available

Rob M. - MSFT — Wed, 29 Jun 2011 13:46:02 GMT

Hi Armando,

The date itself that you are attempting to apply Rollup 3 or 4 would not lend to the error you are seeing.

Please confirm you are attempting to apply Rollup 4; support.microsoft.com/.../2508121

This will be Antigen version 9.2.1097.72

Prior to applying Rollup 4, browse to your Antigen install files. Typically they will install here by default: C:\Program Files\Microsoft Antigen for Exchange

Highlight "antigenservice.exe.". Click the VERSION tab. See if it is a file version older than 9.2.1097.72. If so, you should be able to install Rollup 4 if you are installing Antigen Rollup 4 on top of this version..on the same server..in the same default directory. If you are still seeing this error, check to confirm you don't have another install of Antigen anywhere on the server or any files from a previous install.

Hope this helps point us in the right direction.

Rob

re: Hotfix Rollup 3 for Antigen 9 for Exchange Service Pack 2 is Now Available

Armando Valdes — Sat, 25 Jun 2011 18:52:20 GMT

Hello.-

We are having errors related to Antigen 9 Sp2. Aparently due we have not applied rollup 3 before January 31th. However intallation of rollup 3 or rollup 4 fails pointing that "The Rollup contains files with versions same/older than present on you server".

Any help will be apreciated.

thanks in advances.