Hi, my name is Scott, and I'm a technical writer in the Forefront Server Security (FSS) User Assistance (UA) group here on Long Island, New York. Every few months or so, we update our existing “legacy” documentation on our TechNet Web site, and this post is to make you aware of our last couple of updates. (p.s. By “legacy” content I mean products that are already supported in production environments, such as Antigen Version 9 and our Forefront Server Security Version 10 products).
My group works closely with the Customer Support Services (CSS) group, who are a great resource for obtaining feedback directly from our customers, and who often alert us about areas of our documentation that need improvement or additions that we should make. For example, just this past February 2009 we refreshed our content on TechNet to include information about using Forefront Security for Exchange Server (FSE) or Forefront Security for SharePoint (FSSP) in Hyper-V virtual environments. This info was added to the installation chapters of our user guides, and while adding it we made further improvements to this chapter as well. There were also several other smaller doc enhancements, such as clarifying how the General Options setting Scan on Scanner Update affects realtime proactive scanning.
Our prior TechNet update was in August 2008 and was quite extensive. Among other things, we added:
· A thorough troubleshooting appendix to the Antigen Enterprise Manager (AEM) User Guide.
· For disaster recovery purposes, detailed back up and restore procedures to the user guides for FSE, FSSP, Antigen for Exchange and Antigen for SMTP Gateways, AEM, and Forefront Server Security Management Console (FSSMC).
Also, during the course of refreshing TechNet we collaborated with the CSS team to review existing Knowledge Base articles (or KBs) and some were updated and significantly improved, others were removed because we found outdated info, and some were rolled into the core docs where appropriate.
So, that’s that, I just wanted to say a few words about our present and prior FSS TechNet updates. It’s also worth noting that the main page of the FSS TechNet Library is located at the following URL http://go.microsoft.com/fwlink/?LinkId=143540, that our TechNet Library always contains the “latest and greatest” versions of our documentation, and that we will continue to update our legacy content as needed. We are also working on updating our robust doc set for the “next generation” Beta 2 version of our FSE and FSSP products, and docs for our soon to be released Forefront Security for Office Communications Server (FSOCS) Version 10.2 product.
Finally, another good resource for obtaining info about our products is the Forefront Server Security Forums (http://social.technet.microsoft.com/Forums/en-US/category/forefrontserversecurity), where you can easily interact with other customers and trained support professionals. Note that a passport account is needed to access the Forums.
That's all for now. Hope that this information has been useful and thanks for reading.