Let me count the ways...

  • People expect the system to just work.
  • The system's complexity is hidden from most users.
  • A well-designed system enables all sorts of solutions to be delivered.
  • Various surges in usage can tax the system.
  • People will use the system in unintended ways.
  • The system's interconnections with other systems make it more powerful.
  • Routine maintenance required.
  • On call professionals will repair the system when needed.

And that's why--though I primarily work on IT infrastructure--I feel like a plumber.