This reliability tool tests your Internet connection to a Microsoft Lync Online Service data center and measures the response times, bandwidth, allowed ports, route taken, and overall connection quality with respect to Real Time Media. The results can help you evaluate your network configuration for potential use with the Microsoft Lync Online Service. This tool does not engage any of the offerings from Microsoft Lync Online Service. Instead, it focuses on the quality of your connection to the Microsoft Lync Online Service data center.
This tool helps you understand the quality of the Internet connection between your environment and Microsoft Online Services. It does not measure your environment compatibility with Microsoft Online Services. The tool performs three tests:
To get an close to an accurate measurements, browse the TRIPP tool URL that is closest to your location. San Antonio, TX – access tool here Blue Ridge, VA – access tool here Amsterdam, NL – access tool here Dublin, IE – access tool here
Note: Java support is required to run this tool.
Is there a logfile created with this tool that I can pass on to support?
Is there a version of the tool that doesn't require Java? You know, in the light of latest java security issues.
I see that this KB/Support article lists two additional locations, Hong Kong and Singapore - support.microsoft.com/.../en-us. Any chance you could add these to this blog post, as it's great to have a single link to point my colleagues to? This TRIPP tool is invaluable, BTW!
Question - should we be testing to the site closest to the user...or where the user's pool is at?
My understanding from MS 365 support is that user's pool is based on where the tenant it at. So in the case of a US company, they'll be closest to Texas for example. And a user that on that tenant will always have their traffic traversing back to Texas to get to the pool. So, they really should always be testing based on the site closest to their pool, not where the user is located at. Correct?
Not working with the latest version of Java. The application is not sighned
Too bad application is not signed. Is there workaround?
With latest version of java, perform the following:
1. Navigate to the java control panel
2. Click on the 'Security' tab
3. Click on 'Edit Site List...'
4. Click 'Add' button
5. Add the location URL in question (For San Antonion, TX:
6. Click 'Add' button again to save the setting
7. Click 'OK' to exit the Exception Site List menu
8. Click 'OK' to exit Java Control Panel
9. Re-start browser and test
The quick option (not recommended) is to lower your Java security setting from the default, 'High' to 'Medium' in the Java Control Panel.
the sites are unavailable now, all site will show "license expired", could you please help to check?
The TRIPP tool reports that the license has expired, referring to the Java app itself. No go.
Nice tool if it worked. Can you please update with something that is helpful. Either update the component which is expired or move it to ActiveX so it is not so painful with Java!
News from Microsoft, TRIPP tool has reached its end of life cycle, it is no longer supported. decommissioned already
Disappointed this has gone away without a replacement option. I see it's already been pulled from the TechNet articles about Lync Online troubleshooting as well. Any idea if a new tool is expected to surface? Would love to see this as a new tab over at
Just found this: