When you send an e-mail message from a shared mailbox in Outlook 2007, the sent message is not saved in the Sent Items folder of the shared mailbox

Microsoft Fix it blog

21 Aug 2011 8:08 PM

Comments 2

KB Article: http://support.microsoft.com/kb/972148

INTRODUCTION

Consider the following scenario:

You configure the DelegateSentItemsStyle registry entry for
Microsoft Office Outlook 2007.

To do this, you set the DWORD value of the following registry key to 1:

HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Preferences\DelegateSentItemsStyle

You open a shared mailbox as an additional mailbox in Outlook
2007.

In this scenario, when you send an e-mail message from the shared mailbox, the message is sent successfully. However, the sent message is not saved in the Sent Items folder of the shared mailbox.