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Error message when you use Windows Update or Microsoft Update Web sites to install updates: 0x80070424

Error message when you use Windows Update or Microsoft Update Web sites to install updates: 0x80070424

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KB Article: http://support.microsoft.com/kb/968002

INTRODUCTION

Symptom 1

When you try to connect to Microsoft Windows Update or Microsoft Update, you receive the following error code:

0x80070424

Symptom 2

On a computer that is running Windows XP Service Pack 2 (SP2), you encounter one or more of the following problems:

  • The Automatic Updates feature is turned off in Security Center and you cannot turn this feature on.
  • The Automatic Updates service is missing from the Services snap-in.
  • The registry is missing one or both of the following registry subkeys:
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WUAUSERV
Comments
  • I was infected with a virus (unknown), I have ran anti virus scan and Microsoft Security Essentials and have supposedly found and removed the virus. Now I am unable to get updates for my windows, It says my Automatic is turned on, but my security center says it's not. I looked into my registry and found I am missing both of these :◦HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv

    ◦HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_WUAUSERV

    I am unable to restore these using the fix, and doing it manually. What is my next option?

  • I was infected by XP Total Security through the Windows Automatic Updates.  I trusted it and thought it was from MIcrosoft, and now I cannot download updates.  Error message: 0x80070424

  • I was infected also but now get this message "virus & spyware definitions update failed--with error message 0x80070424.  What can I do

    so updates download to protect my computer.  Thanks

  • Hi,

    I am running Windows 7 Home Premium, Service Pack 1.

    I am on a small home-based LAN, my internet connection going through a DSL router.

    My computer won't go for updates nor will it ping host names via command line interface, but my internet browser is working.

    From cmd:

    Can send/receive ping packets to IPs ofcomputers on LAN.

    Can send/receive ping packets to IP of default gateway/DNS server

    Can send/receive ping packets to external website IP.

    Can-NOT send/receive internal/external host NAMES.

    This leads me to believe it is a DNS problem.

    Now, a few Services won't run. Below are the services and the error messages I get from Services and from CMD..

    Automatic Update

    From Services:

    Could not start the Automatic Updates service on Local Computer.

    Error 0x8007277a: The requested service provider could not be loaded or initialised.

    From cmd:

    System error 10106 has occurred.

    The requested service provider could not be loaded or initialized.

    Background Intelligent Transfer System

    From Services:

    Windows could not start the Background Intelligent Transfer Service on Local Computer. FOr more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code -2147014790.

    From Event Viewer:

    The Background Intelligent Transfer Service service terminated with service-specific error 2147952506 (0x8007277A).

    From cmd:

    A service specific error occurred: 2147952506.

    IPSEC Services

    From Services:

    Could not start the IPSEC Services service on Local COmputer.

    Error 10106: The requested service provider could not be loaded or initialised.

    From cmd:

    System error 10106 has occurred.

    Net Logon

    From Services:

    Could not start the Net Logon service on Local Computer.

    Error 10106: The requested service provider could not be loaded or initialized.

    From cmd:

    System error 10106 has occurred.

    Also, I tried running System integrity Check and Repair 'SFC', but it won't run. :(

    Next, I tried installing Microsoft Fixit tool from the Microsoft website, it wouldn't install.

    Now, I would guess that these programs aren't running because of this basic DNS problem.

    I want to install the latest updates for my OS. I would be grateful if anyone helps resolve this problem.

    Thank you,

    Austin

  • No solution?  I see lots of people complaining about this error, but no fixes.  FixIt just says "windows update is broken", but doesn't give any method to fix it.

  • I also have the error message (0x80070424) and cannot find a fix for it. What is the point of this blog? No one answers any of the posted comments with a solution.

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