KB Article: http://support.microsoft.com/kb/329441

INTRODUCTION

After you install Service Pack 1 (SP1) for Microsoft Windows XP, you may experience the following symptoms:

·         You cannot create a remote access or dial-up networking connection. All items on the "Network Connection" page of the New Connection Wizard are unavailable (dimmed). You may also receive the following error message:

Cannot load Remote Access Connection Manager.
Error 711

·         The Network Connections folder is empty.

·         The Internet Connection Sharing and Internet Connection Firewall (ICF) services do not start because of a dependency failure.

·         The following events are logged in the system log of the Event Viewer:

Date: <date> Source: Service Control Manager Time: <time> Category: None Type: Error Event ID: 7023 User: N/A Computer: <computername> Description: The Remote Access Connection Manager service terminated with the following error: Access is denied. For more information, see Help and Support Center at http://support.microsoft.com

Date: <date> Source: Rasman Time: <time> Category: None Type: Error Event ID: 20035 User: N/A Computer: <computername> Description: Remote Access Connection Manager failed to start because it could not create buffers. Restart the computer. Access is denied. For more information, see Help and Support Center at http://support.microsoft.com

·         When you try to start the Remote Access Connection Manager service, you may receive the following error message:

Could not start the Remote Access Connection Manager service on Local Computer.

Error 5: Access is denied

Note You receive this error message even if you are logged on with an account that has administrative credentials.

·         When you try to connect to AOL Broadband (DSL or cable), you may receive the following error message:

Connection failed. Your Windows network is not properly configured.

·         When you try to start the Remote Access Connection Manager service, you may receive the following error message:

Could not start the Remote Access Connection Manager service on local computer. Error 1068.

·         When you try to enable Internet Connection Sharing on a Windows XP Home-based computer, you may receive the following error message:

Could not start the Remote Access Auto Connection Manager service on local computer. Error 1068. The dependency service or group failed to start.