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Fix it to remove CD/DVD driver customizations
Issues addressed by this Fix it solution.
This Fix it solution automates the steps in KB314060 to resolve an issue where the CD/DVD drive does not appear in My Computer as shown in the image below.
Next steps if the problem is not resolved after you run this Fix it solution
If your CD/DVD drive still does not appear in My Computer after running this Fix it solution, then follow these steps:
Windows Vista Users
A more comprehensive Fix it solution is available to address other common issues with CD/DVD devices. This solution currently runs only on Windows Vista. Future versions will support running on Windows XP and Windows 7.
To run this more comprehensive Fix it, visit the following Web site: http://support.microsoft.com/gp/cd_dvd_drive_problems
Windows XP Users
1) Restart your computer to complete the removal of LowerFilters and UpperFilters
2) Verify that the CD/DVD drive is detected by the BIOS when the computer starts
3) Verify that the CD/DVD drive has power. For example, does the tray open so that you can insert a CD or DVD disc in the drive?
4) Verify that the CD/DVD drive has a drive letter assigned in Disk Manager
a. Click Start, and then click Run. Or click Start Search. b. Type “diskmgmt.msc” (without the quotes), and then press ENTER c. Verify that the CD/DVD device is assigned a drive letter (for example, “D:”) d. If the device does not have a drive letter, then right mouse click on the CD-ROM (highlighted in red above), and select Change Drive Letters and Paths e. Click Add, click Assign the following drive letter, and then click a drive letter from the list f: Click OK twice, and then close Disk Management
5) Uninstall & Reinstall the DVD/CD-ROM drive in Device Manager
a. Click Start, and then click Run. Or click Start Search. b. Type “devmgmt.msc” (without the quotes), and then press ENTER c. Double click to expand DVD/CD-ROM drives d. Right-click on the name of your DVD/CD-ROM and click Uninstall e. Select OK to the Confirm Device Removal (Windows XP) or Confirm Device Uninstall (Windows Vista) dialog f. Right mouse click your computer name and select Scan for hardware changes g. Close Device Manager
6) Check if the CD/DVD drive appears in My Computer
7) Uninstall & Reinstall any DVD/CD burning software
iTune software by Apple Nero software by Nero Inc Roxio Creator software by Sonic Solutions Zune software by Microsoft
If you are able to see your CD/DVD drive in My Computer as depicted in the image below then running the Microsoft Fix it solution will not resolve your issue.
If your CD/DVD drive does appear in My Computer the next steps may assist in determining if it is a hardware or software issue.
1) Put a bootable CD (e.g. Windows setup disk, OEM recovery disk) in the CD/DVD drive, reboot and verify the computer is able to boot from the bootable CD
2) Check for a newer CD/DVD driver
a. Click Start, and then click Run. Or click Start Search. b. Type “devmgmt.msc” (without the quotes), and then press ENTER c. Double click to expand DVD/CD-ROM drives d. Right-click on the name of your DVD/CD-ROM and click Update Driver Software e. Click Browse my computer for driver software f. Type C:\ (or the drive letter of the disk that Windows is installed on) under Search for driver software in this location, check the box for Include subfolders, and click Next
3) Verify the disk spins and the light illuminates when you put a disk in the CD/DVD drive and close the tray 4) Does the CD/DVD drive only read a CD or DVD?
a. A CD/DVD drive has two lasers. One that reads CDs and the other that reads DVDs.
Technical details about this Microsoft Fix it solution Name: Microsoft Fix it 50027 Old Name: Delete lower & upper filters for CD devices Version 1.0.1 – Automates steps in KB314060. Additional Information: Localized in 23 languages
I have three DVD/CD drives (two on one machine and one on another) and all of them have some of the same problems as above and I have tried all the fixes, Sometimes the disc will burn in 2 of them and sometimes will not read was has been burnt in two of them but, i can put it into another drive and read it but, can't burn on that drive.
Hello JW,
The Microsoft Fix it only addresses an issue where the CD/DVD Rom does not show up in My Computer due to LowerFilters or UpperFilters entries that cause conflicts with the CD/DVD Rom.
-brian
Hello Lugi,
Do you have anything listed in LowerFilters or UpperFilters under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}?
I am wondering if any items are getting added to LowerFilters or UpperFilters when the machine reboots which causes the CD/DVD Rom to disappear.
Hello kmilota,
BIOS updates are either available from the computer manufacturer (e.g. Dell, HP, Lenovo, etc) or from the motherboard manufacturer (ASUS, Intel, etc) if you have a custom built machine.
I just talked with a customer who was unable to see the CD/DVD Rom in My Computer. It turned out that he had a bad IDE slot on the motherboard. I mention this because it is important that the BIOS can recognize the CD/DVD Rom. If the CD/DVD Rom is not recognized in the BIOS it will not be available in Windows.
just another one of thousands of people with the same problem and cant find any answers to my nightmare dvd/cd writers aint working at all they dont even appear in device manager what am i to do?
Sorry, forgot to mention that the Upper/Lower fixit was the very first thing I tried. It "does not apply on my system". I just checked again in regedit just to be sure and there are no upper/lower limits listed.
In case it helps, here are some system-log entries from when the CD-rom disappeared (there are some McAfee-related info messages before/after and between):
7:17:05 The device, \Device\Ide\IdePort1, is not ready for access yet.
7:17:05 The driver detected a controller error on \Device\CdRom0.
7:18:28 The device, \Device\Ide\IdePort1, is not ready for access yet.
7:18:28 The driver detected a controller error on \Device\CdRom0.
[...]
7:19:00 The McAfee Inc. mferkdk service was successfully sent a start control.
7:19:48 The device, \Device\Ide\IdePort1, is not ready for access yet.
7:19:48 The driver detected a controller error on \Device\CdRom0.
7:20:42 The device 'HL-DT-ST RW/DVD GCC-4244N' (IDE\CdRomHL-DT-ST_RW/DVD_GCC-4244N_______________1.02____\5&c4553b&0&0.0.0) disappeared from the system without first being prepared for removal.
I know this may look like a hardware problem, but the drive works fine if I access it in the brief period before it goes away. And since so many people seem to have this problem, it seems unlikely they all have hardware problems.
People please bare with me on the following....
Had a simuliar Problem a few weeks ago with wireless device drivers, would uninstall the drivers, but XP Pro Would Automatical reinstall the drivers after restart.
this was really anoying.
i tried all sorts of methods to try and stop the system from reinstalling the drivers, but nothing work.
i gave up for a few days and tried again.
this time i tried a program called ( Perfect Unstaller )
this worked a treat.i discovered that there were reg Keys Been left Behind, and also the driver was not been fully uninstall. It was almost like the driver was still lodged in memory, or the stuck in the driver cache but this software does not deal with CD/DVD drivers. my point being is that u need to some how clear the System of all files at the same time to get rig of all the files got to do with the CD drive.
And then reinstall everything.
since i've done this method, i've done it on other pc with great sucess. but now like everyone else one here, i'm stuck on this topic
so my question, is there any software out there that can completely uninstall CD/DVD Drivers, Reg Keys And Filters. there must be one based on the same idea.
If not, there has to be a way to stop the system from installing the drivers again.
or findind out where the driver is being stored on the system.
One thing to note is that uninstalling CD/Dvd Burning software Does Leave Behind Files And Reg Keys,& prob filters as well. Useing Programs like Perfect Uninstaller, Will Get Rid Of The Bits That are left. coz I've found in the passed that these can still get in the way when things go wrong.
and also some thing i've learned along the way. when this kinda thing happens. and people go to update there system Bois, because of blogs like this suggest the idea doesn't always work,
Because the CD Burning Software May still get in the way of the system registering the System components.one way is to uninstall any type of this software before u start updating the system.
if there's anyone out there who can add to this point of view. or add to my ideas please leave a comment.
who knows' someone out there mite just have the answer...?????
Thanks
Pretty much the same problem. I wrote some CDs and DVDs a couple of weeks ago, then installed SP3 on XP and:
1. CD/DVD Rom reads and doesn't write.
2. DVD R/W is recognized but won't Read or Write.
I've:
1. Verified the Hi/Lo filters are out of the registry
2. Upgraded the firmware
3. Made sure the IMAPPING CD Burning service is on.
4. Uninstalled and re-installed the various programs which us use the CD or DVD.
5. Deinstalled drivers.
I need to make some disks of horses we're selling. I've been using Microsoft since before PC DOS and maybe the time time has come to look at a MAC - at least 4 people close to me have done so. Beside taking up hours it is now potentially costing me sales.
Martin
Same problem with Brand new dvd/cd rom player. Installed it several weeks ago and all was fine. But went to try and burn a cd today and lo and behold....no device is found. Tried the fix here and some of the suggestions to no avail. I agree that this is a MAJOR Microsoft screwup and it is completely ridiculous at the negligence and disregard that they have shown to those of us affected by it. Wake up Microsoft...you are NOT the ONLY game on the market.
My DVD and CD are on secondary IDE channel. They both show up in BIOS, but the DVD only shows up every other bootup of XP Pro (SP 3). After seeing all the other comments about not having it at all, I am not willing to risk trying to do anything for fear I might loose it entirely. I had this problem on another computer running XP Home, but it was not as dependable as every other bootup. Both of these units were tower units that were either nome assembled or upgraded and have 2 hard drives and 2 optical drives. I also have a laptop that is running XP Pro SP 3 with only 1 hard drive and 1 optical drive that has never had this problem.
Maybe the additional info will help someone pinpoint something.
it will read DVDs sometimes and CDs never. all happened after installing 2 years worth of windows updates and roxio software in one day. how do i get my drive back? i cant even get it to boot off of windows XP install cd!!
Thanks RV, your steps fixed my problem.
I haven't had a drive on my laptop in months. At first the regedit fix would do the job, temporarily, then I would have to go back to system restores, and then neither worked. The drive does not appear in device manager, can anybody please tell me how to get this back?
im having the same problem as all my computer use to detect the dvd/cd drive and it stopped detecting it and it dosent open or nothing im soo mad! i tried everything..can someone please help me