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CD drive or DVD drive is missing in Windows XP or Vista

CD drive or DVD drive is missing in Windows XP or Vista

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 Fix it Fix it to remove CD/DVD driver customizations 

Issues addressed by this Fix it solution.

This Fix it solution automates the steps in KB314060 to resolve an issue where the CD/DVD drive does not appear in My Computer as shown in the image below.

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Next steps if the problem is not resolved after you run this Fix it solution

If your CD/DVD drive still does not appear in My Computer after running this Fix it solution, then follow these steps:

Windows Vista Users

A more comprehensive Fix it solution is available to address other common issues with CD/DVD devices. This solution currently runs only on Windows Vista. Future versions will support running on Windows XP and Windows 7.

To run this more comprehensive Fix it, visit the following Web site: http://support.microsoft.com/gp/cd_dvd_drive_problems

Windows XP Users

 

1) Restart your computer to complete the removal of LowerFilters and UpperFilters

2) Verify that the CD/DVD drive is detected by the BIOS when the computer starts

3) Verify that the CD/DVD drive has power. For example, does the tray open so that you can insert a CD or DVD disc in the drive?

4) Verify that the CD/DVD drive has a drive letter assigned in Disk Manager

image

a. Click Start, and then click Run. Or click Start Search.
b. Type “diskmgmt.msc” (without the quotes), and then press ENTER
c. Verify that the CD/DVD device is assigned a drive letter (for example, “D:”)
d. If the device does not have a drive letter, then right mouse click on the CD-ROM (highlighted in red above), and select Change Drive Letters and Paths 
e. Click Add, click Assign the following drive letter, and then click a drive letter from the list
f: Click OK twice, and then close Disk Management

5) Uninstall & Reinstall the DVD/CD-ROM drive in Device Manager

a. Click Start, and then click Run. Or click Start Search.
b. Type “devmgmt.msc” (without the quotes), and then press ENTER
c. Double click to expand DVD/CD-ROM drives
d. Right-click on the name of your DVD/CD-ROM and click Uninstall
e. Select OK to the Confirm Device Removal (Windows XP) or Confirm Device Uninstall (Windows Vista) dialog
f. Right mouse click your computer name and select Scan for hardware changes
g. Close Device Manager

6) Check if the CD/DVD drive appears in My Computer

7) Uninstall & Reinstall any DVD/CD burning software

iTune software by Apple
Nero software by Nero Inc 
Roxio Creator software by Sonic Solutions 
Zune software by Microsoft

If you are able to see your CD/DVD drive in My Computer as depicted in the image below then running the Microsoft Fix it solution will not resolve your issue.

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If your CD/DVD drive does appear in My Computer the next steps may assist in determining if it is a hardware or software issue.

1) Put a bootable CD (e.g. Windows setup disk, OEM recovery disk) in the CD/DVD drive, reboot and verify the computer is able to boot from the bootable CD

2) Check for a newer CD/DVD driver

a. Click Start, and then click Run. Or click Start Search.
b. Type “devmgmt.msc” (without the quotes), and then press ENTER
c. Double click to expand DVD/CD-ROM drives
d. Right-click on the name of your DVD/CD-ROM and click Update Driver Software
e. Click Browse my computer for driver software
f. Type C:\ (or the drive letter of the disk that Windows is installed on) under Search for driver software in this location, check the box for Include subfolders, and click Next

3) Verify the disk spins and the light illuminates when you put a disk in the CD/DVD drive and close the tray
4) Does the CD/DVD drive only read a CD or DVD?

a. A CD/DVD drive has two lasers. One that reads CDs and the other that reads DVDs.

Technical details about this Microsoft Fix it solution
Name: Microsoft Fix it 50027
Old Name: Delete lower & upper filters for CD devices
Version 1.0.1Automates steps in KB314060.
Additional Information: Localized in 23 languages 

  • Blocks on Windows 7
  • Checks if either LowerFilters or UpperFilters registry value exists
  • Deletes LowerFilters or UpperFilters registry value
  • Prompts for reboot
Comments
  • well, it says you've just released another kb article, but then it goes on to tell you nothing about that kb articles name or number. shucks.

  • Says "Does not apply to your system"

    Does this mean the filters are not there?

    I have two drives - a SATA DVD (works fine) and a PATA CDROM (sometimes recognised, but usually not. I can't even open the drive with its front paanel button...)

  • Yes, if it says "Does not apply to your system" that means this isn't your problem because the filter drivers aren't there.

    John

  • kindly give some suggestion

    satish

  • i have the same issue...no DVD showing up. it literally showed up fine this morning, then disappeared an hour later, after working fine for weeks.

    any suggestions?

  • I am having the same issue, but I have had the problem before and it went away on its own. Now it isn't going away, and it won't even list the CD/DVD Drive in the Device Manager. Please advise.

  • I also am having the same issue and have HP Pavilion Laptop.   Tried the auto "Fix it"  with the result that it does not apply.   Then what do I do to fix it now???

  • Windows Media works fine.  TSSTcorp DVD+-RW TS-L532B drive, however, will not show files on burnt CD's for music.  It will show DVD (audio_ts & video_ts) files when opening Windows Explorer.  It will NOT show cda, mp3, or any other type of audio format.  I have already reverted Laptop E1505 back to factory build using F11 process as advised online.  All previous programs were removed in favor of how Laptop was originally shipped to me.  This reversion has NOT corrected the issue.

    I also just processed the [Article ID: 337843] instruction for "upper and lower" buffers to be removed action.  No change in how music files might be accessed.  This being the case it is impossible to burn music cd's, let alone simply play music thru this Drive.

    Please email me with potential update(s).

    Alarussa@msn.com

  • Same problem, but no solutions seem apparent. Iv'e altered the BIOS settings with no change..The CD and DVD both disapeared after trying to instal a printer.

    PC is a Dell Dimension

  • Same problem, but no solutions seem apparent. Iv'e altered the BIOS settings with no change..The CD and DVD both disapeared after trying to instal a printer.

    PC is a Dell Dimension

  • Does any one, moderate this forum?!

    This is really annoying.

  • My HP Pavillion DV2000 laptop looses the DVD every so often.  It will not show up in My Computer, etc.  I have used the delete upper/lower registry hack with great success in the past, but this time, the upper and lower filter values are not there to delete.  Thus, the FixIt thing does not work.  What do I do?

  • Same here with Windows XP Pro 62bit with service pack 2.

  • Like everyone here, it stopped showing up like a month ago, but today it showed up and it read a cd and everything, but then it disappeared.  the lowerfilter thing is missing and I've tried some other things too but no luck.  please help

  • Same problem as everyone else. My DVD does not exist. The upper and lower filters do not exist in my registry. Then what? the drive is still not there ! Can anyone from Microsoft jump in and help. This is very frustrating.

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