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Fix it to remove CD/DVD driver customizations
Issues addressed by this Fix it solution.
This Fix it solution automates the steps in KB314060 to resolve an issue where the CD/DVD drive does not appear in My Computer as shown in the image below.
Next steps if the problem is not resolved after you run this Fix it solution
If your CD/DVD drive still does not appear in My Computer after running this Fix it solution, then follow these steps:
Windows Vista Users
A more comprehensive Fix it solution is available to address other common issues with CD/DVD devices. This solution currently runs only on Windows Vista. Future versions will support running on Windows XP and Windows 7.
To run this more comprehensive Fix it, visit the following Web site: http://support.microsoft.com/gp/cd_dvd_drive_problems
Windows XP Users
1) Restart your computer to complete the removal of LowerFilters and UpperFilters
2) Verify that the CD/DVD drive is detected by the BIOS when the computer starts
3) Verify that the CD/DVD drive has power. For example, does the tray open so that you can insert a CD or DVD disc in the drive?
4) Verify that the CD/DVD drive has a drive letter assigned in Disk Manager
a. Click Start, and then click Run. Or click Start Search. b. Type “diskmgmt.msc” (without the quotes), and then press ENTER c. Verify that the CD/DVD device is assigned a drive letter (for example, “D:”) d. If the device does not have a drive letter, then right mouse click on the CD-ROM (highlighted in red above), and select Change Drive Letters and Paths e. Click Add, click Assign the following drive letter, and then click a drive letter from the list f: Click OK twice, and then close Disk Management
5) Uninstall & Reinstall the DVD/CD-ROM drive in Device Manager
a. Click Start, and then click Run. Or click Start Search. b. Type “devmgmt.msc” (without the quotes), and then press ENTER c. Double click to expand DVD/CD-ROM drives d. Right-click on the name of your DVD/CD-ROM and click Uninstall e. Select OK to the Confirm Device Removal (Windows XP) or Confirm Device Uninstall (Windows Vista) dialog f. Right mouse click your computer name and select Scan for hardware changes g. Close Device Manager
6) Check if the CD/DVD drive appears in My Computer
7) Uninstall & Reinstall any DVD/CD burning software
iTune software by Apple Nero software by Nero Inc Roxio Creator software by Sonic Solutions Zune software by Microsoft
If you are able to see your CD/DVD drive in My Computer as depicted in the image below then running the Microsoft Fix it solution will not resolve your issue.
If your CD/DVD drive does appear in My Computer the next steps may assist in determining if it is a hardware or software issue.
1) Put a bootable CD (e.g. Windows setup disk, OEM recovery disk) in the CD/DVD drive, reboot and verify the computer is able to boot from the bootable CD
2) Check for a newer CD/DVD driver
a. Click Start, and then click Run. Or click Start Search. b. Type “devmgmt.msc” (without the quotes), and then press ENTER c. Double click to expand DVD/CD-ROM drives d. Right-click on the name of your DVD/CD-ROM and click Update Driver Software e. Click Browse my computer for driver software f. Type C:\ (or the drive letter of the disk that Windows is installed on) under Search for driver software in this location, check the box for Include subfolders, and click Next
3) Verify the disk spins and the light illuminates when you put a disk in the CD/DVD drive and close the tray 4) Does the CD/DVD drive only read a CD or DVD?
a. A CD/DVD drive has two lasers. One that reads CDs and the other that reads DVDs.
Technical details about this Microsoft Fix it solution Name: Microsoft Fix it 50027 Old Name: Delete lower & upper filters for CD devices Version 1.0.1 – Automates steps in KB314060. Additional Information: Localized in 23 languages
hey guys My disc driver is cannot be detected and the icon is disappeared from my computer and device manager, I have tried the above solution as listed for vista users but in the end, the programme said it could not detect any disc driver. I have also tried to solve through 'Editor Registry', there was not 'upper' and 'lower' filters to be deleted. So do u think u could help me to solve this problem
Thank you so much it did work for me, hahaha bulshit... I updated windows vista home premium then I do not know exactly what happened. When I tried following the XP users guide it did work for me thanks a lot hahahahaha.... I'm so damn happy hehehehe Got tired of trying the regedit procedure yet nothing happens then I just followed the XP users guide then it works so thanks it fine now hahahaha
Note: Got a vista Home Premium Office but XP users guide worked.
I can not copy dvd to a blank dvd, how i can download drivers for windows XP. and down load BIOS latest version.?
Didn't work. I have no filters listed and the DVD drives don't show up in the device manger.
i have same problem solution for problem
Why Does This Happen?
The most likely cause of this problem is a fault with (or conflict between) different CD burning programs on your computer. Such programs often install their own software called ‘filters’ that should allow better integration with your drive.
Unfortunately, as you install more CD burning programs you may end up with several of these filters which ‘compete’ with each other to access the drive at the same time, causing the drive to ‘lockup’ and not be recognized in Windows. This will continue until the offending filters are removed.
How Do I Fix It?
To remove the filters you need to edit the Windows registry. Note: after doing this you may have to reinstall your CD burning program (e.g. Nero or Roxio etc.)
Warning: The registry is a very important database containing Windows configuration settings. Before editing it you should always create a new System Restore point in case you need to revert back to before the changes.
1. Hold down the Windows key on your keyboard and press the letter R to open the Run command
2. In the Run command type the word regedit and press OK to open the Registry Editor – you navigate down it by opening the folders and subfolders in the left panel (double click to open or click on the + sign to open subfolders and the – sign to close them)
3. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
4. Highlight this key by left clicking on it once.
5. On the right hand side right panel, right click on UpperFilters (if it is not there just move on to the next step) and choose Delete and OK to delete the value.
6. On the right hand side right panel, right click on LowerFilters (if it is not there just move on to the next step) and choose Delete and OK to delete the value.
7. Close the Registry Editor and restart your computer.
Your CD/DVD drive should now be showing again in My Computer and other programs.
How Do I Avoid This Problem In Future?
1. Don’t overload your computer with several CD burning programs. Choose one and stick to it e.g. Nero, Roxio, Itunes etc – the more such programs you have installed, the more likely they are to cause this type of problem.
2. Keep your CD burning software up to date – upgrade to a newer version when available to ensure better compatibility with Windows and other programs. Many of the problems we see are caused by software that is years old and has never been updated – even though updates are often free for registered users.
for more info please visit:
restonprime.blogspot.in
I saw this problem today, the DVD showed up in device manager, but not visible in windows explorer. I tried removed the upperfilters and lowerfilters, but still no DVD drive.
I solved it by renameing the registry key SilentInstall to SilentInstall.bak and NoInstallClass to NoInstallClass.bak
I then uninstalled the DVD drive from the device manager then right clicked on Computer and chose Scan For Hardware changes, it then re-installed the dvd drive properly and was then visible in windows explorer
further to my last reply, I found th NoInstallClass and SilentInstall registry keys in the same place as the upper and lower filters.
Lecteur de CD ou de DVD est manquant dans Windows XP ou Vista