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Get Help and Support

Get Help and Support

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Thank for your interest in Microsoft Fix it. Your input helps us improve both our content and our Fix it solutions, as well as create new solutions. We monitor and respond to comments that are directly related to a Fix it solution that we have released, or to requests to automate new solutions. However, we cannot provide support for issues that are not related to one of our Fix it solutions. Such requests may be removed from our blog and Facebook group. Please use the following resources if you need immediate support with an problem that is not addressed by one of our Fix it solutions:

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If you have a problem with one of our Fix it solutions, please contact us by e-mail, via our blog, or on Facebook. You can also contact us if you find a solution to a problem that you would like us to automate. Be sure to include a link to the solution, or the steps to solve the problem.

  • I am having trouble with opening websites within a kicks me out each time or sends an error message then kicks me out.  Please direct me to where I need to go to remedy the problem.

  • My problem is this: when I start the computer the systems seems to go into a loop.  The CPU usage is between 90% & 100%.  This goes on for about 15 minutes.  Sometimes the clock won’t be updated for up to 5 minutes.

  • i have a problem with my MP3 PLAYER. when i connect it i eep getting a windows has encountered a problem & has to close  error, then it shuts down ."HELP!!"  PLEASE.

  • During the last three to five years, I have been hacked by a neighbor(family member) at least 10 times on new computers.  He was in the military, had told others that he had classified programs that no one could beat.  I feel he is still here with me, since it is showing about 7 users other than myself in Documents and Settings.  He has stolen at least one msn account that I had had for about 10 years.  Called Microsoft after receiving letter from MSN about this misuse.  MSN is still allowing him to control this account.  HELP?  Also read about Feb 12 virus, he has that capability.  I have a broadband connection with router.  We live at Mallory, WV  25634.There names are Mark and Sherry Flannery, my lost account is

  • i can not login to be a adminitrator i have just got my lap top  i recieve a message that says i have limited privliges conect to my administrator


  • Congratulations to all of you on the Fix-it team!

    About 2 1/2 years ago I decided to spend a bunch of cash on a new system and software so I could get up to date with the latest in communication tools and introduce them to the people I do business with in the construction industry.

    If there is any industry that could use better communication and reporting tools it's Construction and I had made it know that soon I would be showing everyone all the benefits of my investment and would get everyone connected and communicating online.

    I even wrote a business plan based on integrating MS Office, Project, Q-Books pro and mobile Apps that would allow for anyone on a project to view and update their info online, 24/7, and in real-time.

    It took me a few months to teach myself most of what I needed to know for what I wanted to do and was ready to go. My boss at the time was already having me do basic docs and spread sheets and was loving the idea of my plan.

    But the plan was only theory because of all the bugs and updates to xp sp1 and 2 that kept me going back to the "knowledge base" looking for answers. It was the most frustrating thing I have ever had to deal with due to the information overload you are confronted with one you enter.

    I even dubbed it "The Microsoft vortexual Knowledge base of information Hell", because of the way it would suck you in, spin you around, and spit you out the other end with out a clue of how to solve the problem.

    Its like it was written to impress graduate professors who already know the answers, with all the endless links to possible causes and their solutions to a particular symptom, that leaves the non professor wondering where it was he started trouble shooting and how to get back there.    

    So to make a long story longer, kinda like the knowledge base, I have spent more time fixing my system than using them. Its been so bad at times that I started using Google docs as a backup because I didn't want to get to the end of another project and find at the last minuet that some update or driver I didn't install was locking me out of the printer.

    Its happened more than once.

    But this time, when I had screwed up the policy setting to some networked files which locked me out as an administrator of my entire system, I found your fix-it solution to the problem.

    And it worked without any problem restoring all the permissions to every file that I had managed to screw up. Good Work!

    I will end this by saying that its no secrete that Microsoft has failed in the past by not providing good solutions to the problems they create, and, that if you have a problem with something you are better off going to C-net or a non-MS user group before heading off to the vortex of informational hell.

    Microsoft has great products that has,unfortunately, been plagued with bugs that require constant updates, and attacks from people who like to exploit anything they can find without any regard to people like me who just want to get their work done. And this little solution to what was a big problem that I created not only fixed my system, it let me know that your finally getting the message and are working to take care of the people who spend their time and money on your products that they rely on daily to work like they are supposed to.

    Keep up the good work!

    P.S. You might take a look at the usability of this blog because  I had to look around a bit to find a place to give you the feed back you asked for.

    A Microsoft signature if yaknowadimean!  

  • I have an Advent 8212 laptop and I downloaded a version of the software QuarkXpress. However, when I try to launch the programme I get the following error message "This version of QuarkXpress cannot be used with this keyboard (86).

    Is there something I can do to get it to work??

  • Thanks for the comments Loudog! I'm so glad that you were able to solve your problem with one of our Fix it solutions! Your comments help us make our solutions better and know that we’re making a difference. We just implemented some changes to our blog layout that will hopefully make it easier for you to find a palce to leave comments. In general, you can add comments to any post or page (except the home page), and there is also an "Email" link at the top left of every page.

    For everyone requesting help or support for issues not related to one of our Fix it solutions, please use the resources at the top of this page. We can't respond to requests that are not related to a Fix it solution, but you can use these resources to help you solve these problems.

  • i was given my computer to help with college work, i installed updates and not i cannot get into anything, it tells me my soft ware is not genuine microsoft, bit i cannot get into anything, how can i fix this problem

  • Hi Peter,

    I added a link to Genuine Advantage support to this page. This is where you can get self-help and technical support for this problem:



  • When I send an e-mail message addressed to a friend, and  also to myself, the message  to my friend is delivered, but not to myself.  It seems as if a message to me has been blocked. How do I fix it? Ruth

  • I have Create & Print through American Greetings and have always been able to print the cards. I was told by them to uninstall IE8 and reinstall IE7, which I did, but not when I try to print the cards, it states I have to install active x control but the box only allows me to run it, and it won't work. I can print everything else but the cards. Is this something you can help with or do I need to contact American Greetings again?

    Thank you


  • I have just reverted two laptops back to IE7 from IE8.

    One machine (Girlfriend) had Facebook issues.

    Second machine (Mine) was just too unfamiliar.

    My new machine is running Vista and I am having enough problems with this without adding the changes in IE8.

  • Hello

    Could you please help me i keep getting a pop up box stating ;


    every time i open a program.

    How do i fix this problem?

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