We just released another Fix it. This Fix it deletes pending print jobs as described in How to cancel printing or to delete a job that is stuck in the print queue in Windows XP.
My printer says I do not have a black ink cartridge installed...but I do ...I even put in a new one...yes the tape is off and I have followed the instructions...the color side is ok ...just the black cartridge is ?? can you help...?
Still the files in print queue are still there!
Thank you for taking the time to send a comment.
If the Fix it ran but didn't resolve your issue please ensure you having the same is described in the Microsoft Support documentation for removing print jobs (http://support.microsoft.com/gp/pc_print_methoddstoptheprin)? The Fix it is only designed to resolve this issue so if you are having a different issue the Fix it won't resolve it.
Your symptom description does not appear to be the issue addressed by this Fix it. Based on your report I suggest you visit the website of your printer manufacturer. If this does not resolve your issue please feel free to use the "Get Help Now" link in the top right corner of every Microsoft KB article. From this link you may choose the support solution that works for you.
Thank you for taking the time to post a comment.
When you mentioned "it failed," do you mean the Fix it failed to run or it failed to resolve your issue?
If the Fix it failed to run please provide us any error messages or details about the failure.
If the Fix it ran but didn't resolve your issue ensure you having the same issue that is described in the Microsoft Support documentation for removing print jobs here. The Fix it is only designed to resolve this issue described in the article so if you are having a different issue the Fix it won't resolve it.
If you are running Windows XP please open an administrative command prompt. You may do this by the following steps.
1. Selecting Start > All Programs > Accessories and selecting Command Prompt. Please type the following commands in this command prompt.
2. "sc stop spooler" (without the quotes).
3. "del %systemroot%\system32\spool\printers\*.shd” (without the quotes).
4. "del %systemroot%\system32\spool\printers\*.spl" (without the quotes).
5. "sc start spooler" (without the quotes).
Please let us know what the exact output and/or error messages from these commands.
My printer will not come on. It is plugged into power. I have clicked the "on" button repeatedly. I have sent print jobs to the printer. Usually it comes on by itself, but it will do nothing. I have tried unplugging the USB cord from the back and replugging, unplugging the electrical plug and plugging it in again.
Is there a reset button? (HP Deskjet D1320) Please suggest a solution. Thanks
If the Fix it ran but didn't resolve your issue please ensure you having the same issue that is described in http://support.microsoft.com/gp/pc_print_methoddstoptheprin? The Fix it is only designed to resolve the issue described in this article so if you are having a different issue the Fix it won't resolve it.
Your symptom description does not appear to be the issue addressed by this Fix it. I suggest you goto to the HP website. Based on your model number you provided I would start at the following link. (http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpd05351&lc=en&dlc=en&cc=us&lang=en&product=1839853)
Please feel free to use the "Get Help Now" link in the top right corner of every Microsoft KB article. From this link you may choose the support option that works best for you.
I fixed the printer. Thanks anyway.
I have a document in the queue that I can't get rid of.
Thanks. Document seems to have gone
I have a printer, printer spool problem, or a virtual printer port problem, or maybe some type of virus causing my problems. I am running xp with a dell 940 printer.
First of all after I clear the print spooler my print takes forever to print just a simple small email even. Then the spooler says it is deleting but it never does, used fixit and it works as long as I re boot the computer then it is good for only one very slow print job then stuck again.
I have 2009 norton antivirus with all the updates and I have run a complete virus scan. I did have one virus which it said it resolved and security was low.
I am also up to date on windows updates, the problem seemed to start when I downloaded service pack 3.5 several days ago but I cannot say that this has caused the problem..
Also printer driver seem to be up to date as far as I can tell.
So I tried totally deleting the printer and then re installed it, then had problems with the ports, for some reason my computer will only work on the virtual usb port which to me seem wrong when I have a usb printer port above. The virtial priner port will not delete or update saying it is unsupported. I am totally stuck, I have tried for 2 days to get it printing again to no avail.
Before this problem my printer worked great, was fast with no problems. Any ideas or help with what I may be overlooking please advise.......Thanks...Jim
Yes, Fixit has cleared a 60 page document from my printer.
Hi Ann! I'm Glad the Fix it worked for you!
i have a printer HP Deskjet 3840 and i cannot get rid of 15 documenta and i want to delete them and i had try all the methonds but it doesnt work can someone help me?
Since you are running Windows XP please open a command prompt and run some commands for us. You may do this by the following steps.
- Select Start > All Programs > Accessories and select Command Prompt..
In the command prompt type the following commands (without the quotes).
- “cd /d %userprofile%\desktop”
- “dir %systemroot%\system32\spool\printers > PrintJobs.txt”
The above command will create a text file on your desktop named “PrintJobs.txt.” Please send us this file.
If you need immediate assistance please feel free to use the “Get Help Now” link in the top right corner of our Fix it page (http://support.microsoft.com/fixit). From this link you may choose the support option that works best for you.
Thanks this fixed a very frustrating document that wouldn't cancel from my print queue because the machine crashed half way through printing!