Fix it Center Pro (FICP) now has automated diagnostic packages available for multiple Office products, SharePoint, Internet Explorer and even more Windows Server diagnostics.

The following is a list of the diagnostic packages that are now available.  You can try them out at:  https://wc.ficp.support.microsoft.com/Dashboards/Main/SelfHelpCase/Create?showReturn=True

  • Diagnostic association (3.0) - SharePoint 2010 Performance Monitor Wizard
  • Directory Services PKI Interactive for Windows 7 and Windows Server 2008 R2
  • Exchange Server 2007-2010 Diagnostic
  • Internet Explorer Data Collector Diagnostic
  • Machine Memory Dump Collector Diagnostic
  • Microsoft Access Baseline Diagnostic
  • Microsoft Dynamics GP Web Service Setup and Configuration Diagnostic for Windows 7 and Windows Server 2008 R2
  • Microsoft Excel Baseline Diagnostic
  • Microsoft Infopath Baseline Diagnostic
  • Microsoft OneNote Baseline Diagnostic
  • Microsoft Outlook Baseline Diagnostic
  • Microsoft PowerPoint Baseline Diagnostic
  • Microsoft Publisher Baseline Diagnostic
  • Microsoft SharePoint Workspace Baseline Diagnostic
  • Microsoft Word Baseline Diagnostic
  • Office Communicator 2007 R2 and Lync 2010 Diagnostic
  • Office Robust Inventory Scan (ROIScan) Diagnostic
  • SharePoint Engineer Troubleshooting Helper (SETH) diagnostic tool 2522171
  • SharePoint Portal Server Report (SPSReport) 2007 diagnostic tool KB2597695
  • SharePoint Portal Server Report (SPSReport) 2010 Diagnostic
  • System Center Data Protection Manager 2010 Basic Diagnostic
  • Windows Directory Services Diagnostic
  • Windows FailoverCluster Diagnostic
  • Windows Networking Diagnostic
  • Windows Performance Diagnostic
  • Windows Printing Diagnostic
  • Windows Setup Diagnostic
  • Windows Volume License Activation Diagnostic
  • Windows Small Business Server 2011 Standard All-purpose data collection and analysis

This update greatly expands the capabilities of Fix it Center Pro to help customer's globally find solutions to known issues automatically.

Microsoft Customer Service and Support is continually adding new solutions to these diagnostic packages so that they detect new issues as they are identified.

If you are new to FICP, there is a short introductory video available on Microsoft Showcase at:  http://www.microsoft.com/en-us/showcase/details.aspx?uuid=d744d3a1-214b-446c-a773-f4d6a93c8df2