TechNet's Online Magazine has a feature article about Fix it Center Pro that covers its background and features. Lafe Low and team helped put together a nice article that can be used as an introduction to Fix it Center Pro. It's better than the KB article...

A short video (5 minute) video that introduces Fix it Center Pro is now available. The video demonstrates how this service helps make it easy to identify solutions to issues that are being experienced with Microsoft operating systems and applications...