We’ve made several improvements to Dynamics CRM and want to make sure our customers are in the best possible position to take advantage of those improvements.

One way customers can help themselves is to make sure their JavaScripts are up to date. To do that, download the Microsoft Dynamics CRM Custom Code Validation Tool.

Here’s a breakdown of some of the changes in Dynamics CRM:

· We support more browsers. Before the Microsoft Dynamics CRM 2011 December 2012 Service Update, Microsoft CRM only supported Internet Explorer. Now, it supports many other browsers. The code someone wrote just for Internet Explorer might not work using other browsers.

· We changed our pages. The Document Object Model (DOM) of the pages in our application has changed and will continue to change. We have always told people that we don’t support direct interaction with our DOM because we have to change it from time to time to improve the application.

· We have changed our internal code. Even though it is not supported, some developers have hacked our pages and discovered some of the internal APIs that we use internally but do not document or support. We need to change our internal code to make a better application. Any code that a developer created using internal methods they discovered will probably break when our code changes.

For more information and preparing for Dynamics CRM upgrades, read this post over on the Microsoft Dynamics CRM Blog.

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Jeff Meisner
Microsoft News Center Staff