Updates on Vista Backup and Restore Errors and Solutions table

Updates on Vista Backup and Restore Errors and Solutions table

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A customer sent us a contribution to the Vista Backup and Restore Errors and Solutions table. Christine Fok added his innovative solution to the list:

Error or Symptom


System Restore fails with the following error:


The Restore point could not be created for the following reason:


Windows cannot create a shadow copy due to internal error in other system components. For more information view the event log. (0x81000109)

We’ve seen a couple causes for this error:

(1) A disconnected external SCSI disk was marked as Offline in Disk Management. Turning off the driver fixed the problem.


(2) System Restore was failing due to a buggy BIOS that changes the disk enumeration order based on the presence of a bootable DVD. One workaround is to explicitly set the BIOS boot disk priority order. Most likely, the second hard disk needs to become the first in the list. This will cause the disks to get enumerated in the same order, regardless of whether there is a DVD present.

(3) Disk incompatible with Windows Vista causes residual information of the disk to leave behind even though the disk is disconnected. The Workaround is to use Device Manager to disable the “phantom” disk (submitted by a customer)

See the full table for
Common causes and solutions to Backup, System Restore, and Complete PC Backup problems.

--Malu and Christine

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  • I have been all over this computer trying to find a solution for the LOW DISK SPACE message that keeps popping up on my Windows Vista terminal. Where can I find a step-by-step (in non-technical terms and abbreviations) solution, direction, or instruction for this annoying problem?

  • Aren’t you really with low disk space? Maybe you should perform disk cleanup. If you are running Vista, open the start menu an type “disk cleanup”.

    If that’s not the case, the best place to find help is in our Forums: http://forums.microsoft.com/TechNet/default.aspx?ForumGroupID=204&SiteID=17


  • Re:[0x81000004]

    Hi Malu,

    Your suggested solution:


    did not help. I followed the steps, but failed the same way at the zip file #30 again.



  • I have a new Sony FZ4000 VAIO Notebook (Intel® Core 2™ Duo Processor T8300 (2.4GHz)-3 GB DDR SDRAM-160 GB Hard Drive) under warranty.

    I had a problem with applications hanging.  Decided to do a system restore.  Discovered there were NO restore points at all, even though I know they were present before, both auto and manual. Tried to create a restore point. It said it was created, but when I clicked the OK button on the System Protection Menu, nothing happened and later I got a message that System Protection was not responding. I could not close it, even with task manager.

    I was able to restart without turning off the computer, but when I restarted a popup message appeared that said "Application Popup SystemPropertiesProtection.exe corrupt file or dir \system volume information is corrupt and unreadable. Please run the chkdsk utility." When I looked at the event log, I found an event ID 55, stating "The file system structure on the disk is corrupt and unreadable. Please run the chkdsk utility on volume C:

    I ran chkdsk more than once, but the problem persists exactly as described above with the same errors. No manual system restore point can be created and no auto checkpoints are ever made.

    Does anyone have any ideas on fixing System Restore or SystemPropertiesProtect.exe and making sure that the computer will not have recurrent disk problems.