Common causes and solutions to Backup, System Restore, and Complete PC Backup problems

Common causes and solutions to Backup, System Restore, and Complete PC Backup problems

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The Vista Backup team has been helping troubleshoot backup-related problems reported in the public Windows Vista newsgroups. This has been a great learning experience for us, not only in working with customers but also understanding the real-world problems our customers face. Below is summary of the most commonly reported problems we’ve encountered.

Error or Symptom

Cause/Solution

System Restore fails with the following error:

 

The Restore point could not be created for the following reason:

 

Windows cannot create a shadow copy due to internal error in other system components. For more information view the event log. (0x81000109)

We’ve seen a couple causes for this error:

(1) A disconnected external SCSI disk was marked as Offline in Disk Management. Turning off the driver fixed the problem.

 

(2) System Restore was failing due to a buggy BIOS that changes the disk enumeration order based on the presence of a bootable DVD. One workaround is to explicitly set the BIOS boot disk priority order. Most likely, the second hard disk needs to become the first in the list. This will cause the disks to get enumerated in the same order, regardless of whether there is a DVD present.

System Restore fails with the following error:

 

There was an unexpected error.  The filename, directory name, or volume label syntax is incorrect (0x8007007B). System Restore will now close.

This error is caused by faulty imaging by the original equipment manufacturer (OEM) that results in the presence of an invalid volume. To see if this is the problem, go to System in Control Panel and open System Protection. There will be two volumes shown, one of which is selected and named “Missing.” Selecting C:\ and deselecting “Missing” solves the problem.

Complete PC Backup fails with the following error code:

 

The writer experienced a non-transient error.  If the backup process is retried,

the error is likely to reoccur. (0x800423F4)

This error is caused by a bug in the driver for Intel ICH5R chipset that results in critical disk 0 not being marked as fixed hard disk. There is no workaround because.  According to Intel, this version is not Windows Vista compatible:  http://support.intel.com/support/chipsets/imsm/sb/CS-023616.htm

File Backup fails with the following error: 

 

The parameter is incorrect. (0x80070057)

This error is caused by a bug in File Backup where if you don't back up at least one file during the full backup, every backup after that fails. The workaround is to go through the Backup wizard again and choose a new full file backup at the very end.

File Backup fails with the following error code:

 

Not enough storage is available to complete this operation. (0x8007000E)

This error occurred on a computer running an incompatible version of G-Data Internet Security. Disabling this program solved the problem.

File Backup fails with the following  error:

 

An error occurred. The following information might help you resolve the error: If an MM error is returned which is not defined in the standard FsRtl filter, it is converted to one of the following errors which is guaranteed to be in the filter. In this case information is lose, however, the filter correctly handles the exception. (0xC00000EA.)

This error occurred on computers running eTrust antivirus software. Excluding zip files from being scanned or disabling eTrust solves the problem. Contact CA, the antivirus vendor, for an updated version.

 

(A customer reported the same error using Kaspersky Internet Security 7 and he states that disabling this AV software also fixed the problem.)

File Back and Disk Defragmenter fail with the following error message:

 

Transaction support within the specified file system resource manager is not started or was shutdown due to an error. (0x80071A91)

This error is caused by a bug in the transactional file system (TxF). We’ve had customers report good results using the following blog post.

File Backup fails with the following error:

 

Access is denied. (0x80070005)

This error occurs because the recovery partition is enabled for File Backup or System Restore and is almost full. To work around this, do not select D:\ as a backup source. Also, go to System Protection in Control Panel and make sure that D:\ is not enabled for restore points.

System Restore fails with error 0x8007000E in the Windows Recovery Environment.   

This error occurs on computers that have only 512 MB RAM and that have a lot of files. Upgrading to 1 GB of memory will solve the problem.

 

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  • PingBack from http://www.vistaheads.com/forums/windows-vista-general/91906-backup-generates-error-0x80070057.html#post339139

  • Vista bringt einige Funktionen zur Sicherung und Archivierung der Dateien auf dem Computer mit. Neben der Systemwiederherstellung, Schattenkopien und dem gewhnlichen Backup gibt es nun auch das Complete PC Backup. Mit diesen Funktionen kamen auch einig

  • I've been attempting to resolve an issue which I'm sad to see not listed here.

    We've got an application (legacy) that after you've installed it on Vista, causes backups to fail with the error:

    "File backup failed. The error is: The system cannot find the file specified. (0x80070002)."

    I've also been able to produce a log file for the backup, but I can't deduce from it any useful information.

    The only error it mentions is:

    [FUNCT] 0x850 - ENTER - _GetElementData

    [ERROR] 0x850 - bootlib.cpp#515 [0x490]

    [FUNCT] 0x850 - EXIT - _GetElementData [0x490]

    And it stops with the following lines:

    [FUNCT] 0x850 - EXIT - DiskListPopulateLayoutInfo [0x0]

    [INFO ] 0x850 - AddComponent -         Path: Disks

    [INFO ] 0x850 -                        Name: harddisk0

    [INFO ] 0x850 -                        bRestoreMetadata: 0

    [INFO ] 0x850 -                        bNotifyOnBackupComplete: 0

    [INFO ] 0x850 -                        bSelectable: 1

    [INFO ] 0x850 -                        bSelectableForRestore: 1

    [INFO ] 0x850 - Exiting CVssAsrAPI::OnIdentify()

    Can somebody please help?

  • Vist U complete backup  error code 0x80780018, I received this error message and I can not do a complete computer backup.  Any suggestions for a fix or work around?  Thanks Mark

  • I've been waiting for a long time to write this.  Last year I posted about the Vista Backup team

  • I have the same 0x80070002 problem as Quadiago above. Backup is now completely useless. My last successful incremental backup was on Feb 4 and when the next one was attempted on Feb 9 it failed.

    I had done a registry cleanup to solve some problems I had with Adobe flashplayer & Java during that period, but after going through the logs of Registry Mechanic and restoring everything not related with those issues it hasn't fixed it.

    I'd be OK starting from scratch with a fresh complete backup. However, even changing the settings to attempt that fails to fix the bug :-(

  • Hi there!  I'm trying to do a Complete PC Backup via DVD+RW for only 19gb used of 160gb total on the hard drive.  the backup keeps asking for DVDs until i give up at 10 disks! it should be done in 5. any solution to this so i can use DVDs?

    I have used “vssadmin Resize ShadowStorage /For=C: /On=C: /MaxSize=8GB”  and also deleted all my restore points to get down to 19gb.  there should be options to delete particular restore points, and to set the max size in "System Properties \ System Protection".

    cheers

  • OK - solution found to the 0x80070002 failure I posted above:

    It's down to profile entries in the registry without a Profile Image Path.

    Look at the keys in:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

    I had two keys here lacking image paths. Deleted them both and backup is working again!

    No idea how those keys came to be there. Maybe MS should look at what happens when user accounts get deleted (i.e. to check that no erroneous keys are left that can cause backup to fail).

  • Hi, Colin

    Thanks for sharing your results.

    We are preparing a post with more Vista Backup error codes, and that might cast some light in this problem.

    --Malu

  • I am using Vista Ultimate build 6000 and I have accepted ALL updates offered by Microsoft. I am trying to backup using Vista Ultimate "complete PC backup facillity and get an error message "I/O device error (0x8007045D)". I am trying to backup to a LaCie 500Gb external HDD. I note there have been many many refernces to this error message going back at least 12 months. References to these error messages can be found by a google search on 0x8007045D. Ultimate frustration reigns.

  • I get the error message "the drive cannot find the sector requested. (0x8007001B)" when I try to back-up (Vista Home premium/Sony Laptop PCG-8Y2L).  Many people seem to have the same issue (search on error code). It works for a while and then ends with that error message.

    This bug is not almost half-a-year old so one of these days I hope it gets fixed!