Office 365 – Password Expiration Notifications in Outlook

re: Office 365 – Password Expiration Notifications in Outlook

Christina — Wed, 05 Dec 2012 21:57:09 GMT

This was a great article and easy for a thirteen year old like me to understand. However what do I do if I let my password expire??? How do I get back on???

re: Office 365 – Password Expiration Notifications in Outlook

Alex — Wed, 31 Oct 2012 05:59:51 GMT

Hi Team,

From what I've tested, this notification only display password expiry alert within 14 days, even I set notification days and ValidityPeriod to like 30 days.

Even the alert shows in Office 365 portal (or Sign In Assist) that the password will expire in 30 days, Outlook client will not show such notification prompt only when the password expiry days drops within 14 days.

Is this the expected behavior?

Alex

re: Office 365 – Password Expiration Notifications in Outlook

tak — Tue, 30 Oct 2012 05:24:37 GMT

Resend....

Hi Folks,

>Outlook will display the password expiration notifications only for Federated users

Is it true?

In my lab, any notification isn't showed up...

re: Office 365 – Password Expiration Notifications in Outlook

tak — Tue, 16 Oct 2012 08:39:29 GMT

Hi Folks,

>Outlook will display the password expiration notifications only for Federated users

Is it true?

re: Office 365 – Password Expiration Notifications in Outlook

Amir Haque [MSFT] — Thu, 20 Sep 2012 22:31:56 GMT

@ Richard: I totally hear you & understand the pain dealing with this issue. We are also working to address this issue for mobile device users, will share more details at an appropriate time in future.

re: Office 365 – Password Expiration Notifications in Outlook

Richard — Wed, 19 Sep 2012 22:41:00 GMT

Ran in to this foolish Microsoft policy on my company's Office 365 account recently.

I am the sysadmin. I set policy, not Microsoft. This inane security ploy and the attendant extra work it causes me, as mobile devices fail to retrieve emai, is causing me to rethink O365. I am seriously considering switching to Google Apps for Business as a consequence.

re: Office 365 – Password Expiration Notifications in Outlook

Markus — Fri, 14 Sep 2012 12:23:37 GMT

Dear readers,

pls contact your microsoft accounts to get more attention on this feature.

So we can get an design change request given to the product group.

Thx in advance to all.

Regards

Markus

re: Office 365 – Password Expiration Notifications in Outlook

Amir Haque [MSFT] — Wed, 12 Sep 2012 15:46:06 GMT

@ Markus, Alex & Morser:

Thanks for your comments. When Outlook connects to Exchange Online servers in Office 365, Exchange talks to Identity Management Service (think of it as the Windows Domain Controller in on-prem) to authenticate that Outlook client before it lets it connect to a mailbox (similar to DSProxy process in on-prem scenario). Outlook does not talk directly to Identity Service, rather Exchange facilitates the authentication process. Identity Service stores credential information for all 'managed' users of Office 365, the ones who have no on-prem servers, Exchange or Windows DC, etc. Now for this scenario, Identity Service provides two pieces of info around users' credentials to Exchange when it authenticates Outlook users, i.e. number of days remaining before user's password actually expires (this notification period is configurable by Tenant Admins) & if the password has already expired. This info is then relayed to Outlook by Exchange & Outlook displays appropriate warning/error to its user. This happens when Outlook tries to connect to Exchange using any of the protocols it commonly uses, i.e. MAPI (for mailbox connectivity), EWS (autodiscover, free/busy, OOF, etc.), etc. or even when it's already connected to Exchange. This whole process works differently for on-prem Outlook clients, where classically a Windows Domain Controller is actually responsible for credentials/password maintenance and it works with the underlying Windows OS (domain joined user machines) to surface these warnings. Outlook do still get a warning from Exchange when there is a need to re-authenticate for any reason, and users see an authentication prompt which translates into the 'Need Password' state which Outlook goes into at that time. If you have a business need for this feature in on-prem space especially when Outlook is being used on machines that are not domain joined, please do let us know thru the available support channels (1-800-Microsoft) and we can pursue that with product group, of course with no guarantees :) ...

@ Chris:

We're working on resolving this issue for Mac Outlook as well, we'll share more info when it's ready. :)

re: Office 365 – Password Expiration Notifications in Outlook

Chris — Wed, 12 Sep 2012 13:50:48 GMT

Shame nothing issued for Outlook 2011 for Mac.

re: Office 365 – Password Expiration Notifications in Outlook

morser — Wed, 12 Sep 2012 13:03:47 GMT

Having this for on premise would be great.