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  • Blog Post: Troubleshooting the Messaging Waiting Indicator status in Exchange 2010 Unified Messaging server

    There are a number of ways an end-user may learn that they have new voice mail, such as from client software like Microsoft Outlook, OWA , Lync, Communicator, or different types of indicators on IP , smart and traditional phones. The term Message Waiting Indicator (MWI) is usually applied to notifications...
  • Blog Post: Speeding up installation of Exchange Server 2007 SP1 Prerequisites on Windows Server 2008

    Before you can install Exchange Server 2007 SP1 on a Windows Server 2008 there are varying prerequisites that need to be installed, depending on the Exchange 2007 Server role you plan on installing. Details on how to install those prerequisites manually can be found in the Exchange 2007 SP1 documentation...
  • Blog Post: Free Exchange Server 2007 Unified Messaging course (for a limited time)

    I have learned (via William ) that there is a limited time offer of a free Exchange Server 2007 Unified Messaging course that you can take online if interested. From the course page : Title: Clinic 5091: Introduction to Microsoft Exchange Server 2007 Unified Messaging Course Type: Self-paced Course Available...
  • Blog Post: Determining the Number of Users an Exchange 2007 Unified Messaging Server Can Support

    Introduction Customers who are considering Unified Messaging (UM) will at some stage ask the question: "How Many Exchange 2007 Servers running the UM role will I need to support my users?". The short answer to the question is: "That depends". This blog post tries to illustrate the factors on which...
  • Blog Post: Creating Outbound Dialing Rules in Exchange Server 2007

    What is a Dialing Rule Dialing rules are created to modify a phone number before sending it to the PBX for outbound calls. Dialing rules serve two purposes: 1. Specify the numbers that can be dialed as outbound calls internal or external. Administrators specify the number format that can be dialed...
  • Blog Post: Troubleshooting Unified Messaging: New white paper

    Interested in learning the fundamentals of troubleshooting common Unified Messaging call flow issues? We've just released a new white paper on troubleshooting Unified Messaging. In this white paper, we walk you through the flow of a simple call in UM and take a look at things that may go wrong at...
  • Blog Post: New Unified Communications (UC) user group covering Pacific Northwest and beyond

    I learned that there is a new UC user group being formed in Pacific Northwest area: Pacific Northwest Unified Communications User Group (PNWUCUG). Now, say that acronym 3 times fast! :) Anyway, the group's site can be found here: http://www.ucdoers.org/ . The inaugural meeting is on Wednesday, May...
  • Blog Post: Thoughts on Unified Communications Launch Today

    Today Bill Gates and Jeff Raikes (my boss) launched Office Communications Server 2007 (OCS), and announced that Exchange Server 2007 SP1 will be available in the 4th quarter of this year. Here is a long list of enhancements within SP1 – but given the occasion today with OCS, I figure it's worth digging...
  • Blog Post: Early look: Exchange 2010 perf counters and thresholds to watch

    Seeing that many will be finding a copy of Exchange 2010 under the tree soon (...right?), we wanted to let you know that we have been working to create the performance counter guidance for Exchange 2010 as we have for Exchange 2007 (see Monitoring Without System Center Operations Manager ). We are...
  • Blog Post: Understanding Remote Mailbox Move and Unified Messaging

    Remote mailbox move (a.k.a. cross-forest mailbox move) refers to the process of migrating an Exchange mailbox from one Active Directory forest to another. Exchange 2010 supports remote mailbox moves via the MoveRequest cmdlets. Here are some of the considerations for performing remote mailbox moves on...
  • Blog Post: OOF integration with Exchange Server 2007 Unified Messaging (UM)

    There are 2 ways that Exchange Server 2007 UM is integrated with your OOF. The first is from the telephone using Outlook Voice Access (OVA) and the 2 nd is from the desktop using Outlook or Outlook Web Access (OWA): 1. By using logging into OVA, you can change your telephone greeting to an Out-of-office...
  • Blog Post: Exchange 2007 managed services might time out during certificate revocation checks

    Introduction We have been working on a problem that surfaced with the release of Exchange 2007 Rollup 5 . A number of customers reported that some of their Exchange 2007 managed services did not start automatically after Rollup application, however they would start manually. In most of these cases the...
  • Blog Post: Exchange 2007 policies

    Policies in Exchange are designed to enable flexible administration of large numbers of Exchange objects. A policy is a collection of configuration settings that can be applied to one or more Exchange objects of the same class. This blog post gives an overview of Exchange 2007 policies: E-mail Address...
  • Blog Post: Microsoft IT Showcase white paper on Exchange Server 2007 Unified Messaging

    Microsoft IT has published a white paper about their rollout of Exchange Server 2007 Unified Messaging (UM). This is a good resource for those who enjoy technical detail and are curious about real-world UM implementations! Using Exchange Server 2007 for Unified Messaging and Fax What is the best way...
  • Blog Post: UM For $1,000 Trial Kit

    To enable Exchange Unified Messaging (UM) functionality, Exchange Server 2007 needs to be connected to your telephony systems. This requires some telephony equipment, knowledge and skills not previously required by your Exchange administrators. To help you kick start into exploring Exchange UM functionality...
  • Blog Post: Exchange 2010 Diagnostics: The Unified Messaging Troubleshooting Tool

    Requirements Supported Operating Systems Windows 7 Windows Vista Windows Server 2008 and Windows Server 2008 R2 Software Requirements Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 3.5 Family Update for Windows Vista x64 and Windows Server 2008 x64 (if the tool will be run on a computer running...
  • Blog Post: Speech recognition of names by Exchange 2007 unified messaging

    Introduction Exchange Server 2007 Unified Messaging (UM) supports automatic speech recognition (in English, only). UM-enabled users who call into UM can speak to it for command and control in Outlook Voice Access (e.g. "Next message", "I'll be 20 minutes late"). They can also use speech recognition for...
  • Blog Post: Unified Communications Launch 2007

    Via the Office Communications Server blog : Join Bill Gates and Jeff Raikes as they kickoff the worldwide Unified Communications Launch 2007 in San Francisco on October 16, 2007. This free, day-long event includes a keynote with demos, a series of technical sessions, the Unified Communications Starter...
  • Blog Post: Interested in your feedback around deploying and managing Exchange Unified Messaging

    We are interested in hearing feedback on your experience deploying and/or managing Unified Messaging in Exchange. We are conducting research to understand users' pain points and frustrations around deployment and management of unified messaging. Please take 5-10 minutes to answer the survey questions...
  • Blog Post: Spotlight on Exchange 2010: Receiving faxes using Exchange 2010 Unified Messaging

    If you are using Exchange 2007 UM to receive faxes, you should know about the changes we have made to the inbound faxing capabilities in Exchange 2010 UM. After working with our customers and partners, we determined that it was best for specialized partners with deep fax expertise to provide the comprehensive...
  • Blog Post: INTERACT2008

    Join Microsoft at INTERACT2008 - an exclusive event for key community influencers in the unified communications space. This event provides a unique opportunity for you to develop deep technical knowledge on Microsoft's unified communications products, build powerful new connections with leading professionals...
  • Blog Post: Exchange 2007 Language Support

    Dedicated to all our Exchange international users wherever you are and receive email (or voicemail). Did you know that Exchange 2007 will be released in 11 languages for the server, 47 for Outlook Web Access (OWA), and 16 for Unified Messaging (UM)? In the previous version Exchange 2003 (through...
  • Blog Post: Voice Mail and Discoverability with Exchange 2007 Unified Messaging

    Exchange 2007 was the first release of Exchange to include Unified Messaging (UM) and this was the first time many of our customers started considering replacing their existing voice mail systems with UM. As with any new technology, many have sent in questions or concerns regarding the legal implications...
  • Blog Post: Video: David Howell on Exchange 2007 Unified Messaging

    Check out this 12 minute talk with David Howell. David is a Group Program Manager of Exchange Unified Messaging and goes over what's new and coming up in Exchange Server 2007 around one inbox - voicemail, email and fax. You can get to the video here: - The Exchange Team
  • Blog Post: Introducing Unified Messaging in Office Communications Server 2007 environment

    The Unified Messaging component of Exchange 2007 SP1 is the designed to be the voice mail solution for Office Communications Server 2007 (OCS). What it means is that anyone can dial an Office Communications Server user and leave a voice mail which will then be delivered to that user's Outlook inbox....