There are a number of ways an end-user may learn that they have new voice mail, such as from client software like Microsoft Outlook, OWA , Lync, Communicator, or different types of indicators on IP , smart and traditional phones. The term Message Waiting Indicator (MWI) is usually applied to notifications...

Requirements Supported Operating Systems Windows 7 Windows Vista Windows Server 2008 and Windows Server 2008 R2 Software Requirements Microsoft .NET Framework 3.5 SP1 Microsoft .NET Framework 3.5 Family Update for Windows Vista x64 and Windows Server 2008 x64 (if the tool will be run on a computer running...

Remote mailbox move (a.k.a. cross-forest mailbox move) refers to the process of migrating an Exchange mailbox from one Active Directory forest to another. Exchange 2010 supports remote mailbox moves via the MoveRequest cmdlets. Here are some of the considerations for performing remote mailbox moves on...

In Exchange 2010, users can easily create call answering rules to have a call answered based on the specified conditions. Users can create rules to answer calls from specified callers or Contacts in a certain way, handle calls differently based on their availability (Free/Busy status) or time of day...

Seeing that many will be finding a copy of Exchange 2010 under the tree soon (...right?), we wanted to let you know that we have been working to create the performance counter guidance for Exchange 2010 as we have for Exchange 2007 (see Monitoring Without System Center Operations Manager ). We are...

We are interested in hearing feedback on your experience deploying and/or managing Unified Messaging in Exchange. We are conducting research to understand users' pain points and frustrations around deployment and management of unified messaging. Please take 5-10 minutes to answer the survey questions...

If you are using Exchange 2007 UM to receive faxes, you should know about the changes we have made to the inbound faxing capabilities in Exchange 2010 UM. After working with our customers and partners, we determined that it was best for specialized partners with deep fax expertise to provide the comprehensive...

Voice Mail Preview will literally transform the way that you look at voice messages in Exchange. Exchange Unified Messaging (UM) makes it easy to manage your voice messages by delivering them in your Inbox. You can then use many types of Exchange mail client software to review your voice mail. Microsoft...

One of the core functionalities provided by Exchange UM is call answering, i.e., to answer phone calls and record voice mails on your behalf. With the introduction of Call Answering Rules in Exchange UM 2010, you can dictate how incoming phone calls should be handled, thus enriching the call answering...

Interested in learning the fundamentals of troubleshooting common Unified Messaging call flow issues? We've just released a new white paper on troubleshooting Unified Messaging. In this white paper, we walk you through the flow of a simple call in UM and take a look at things that may go wrong at...

Exchange 2007 was the first release of Exchange to include Unified Messaging (UM) and this was the first time many of our customers started considering replacing their existing voice mail systems with UM. As with any new technology, many have sent in questions or concerns regarding the legal implications...

Introduction We have been working on a problem that surfaced with the release of Exchange 2007 Rollup 5 . A number of customers reported that some of their Exchange 2007 managed services did not start automatically after Rollup application, however they would start manually. In most of these cases the...

I learned that there is a new UC user group being formed in Pacific Northwest area: Pacific Northwest Unified Communications User Group (PNWUCUG). Now, say that acronym 3 times fast! :) Anyway, the group's site can be found here: http://www.ucdoers.org/ . The inaugural meeting is on Wednesday, May...

Before you can install Exchange Server 2007 SP1 on a Windows Server 2008 there are varying prerequisites that need to be installed, depending on the Exchange 2007 Server role you plan on installing. Details on how to install those prerequisites manually can be found in the Exchange 2007 SP1 documentation...

Join Microsoft at INTERACT2008 - an exclusive event for key community influencers in the unified communications space. This event provides a unique opportunity for you to develop deep technical knowledge on Microsoft's unified communications products, build powerful new connections with leading professionals...

Today Bill Gates and Jeff Raikes (my boss) launched Office Communications Server 2007 (OCS), and announced that Exchange Server 2007 SP1 will be available in the 4th quarter of this year. Here is a long list of enhancements within SP1 – but given the occasion today with OCS, I figure it's worth digging...

Via the Office Communications Server blog : Join Bill Gates and Jeff Raikes as they kickoff the worldwide Unified Communications Launch 2007 in San Francisco on October 16, 2007. This free, day-long event includes a keynote with demos, a series of technical sessions, the Unified Communications Starter...

Microsoft IT has published a white paper about their rollout of Exchange Server 2007 Unified Messaging (UM). This is a good resource for those who enjoy technical detail and are curious about real-world UM implementations! Using Exchange Server 2007 for Unified Messaging and Fax What is the best way...

I have learned (via William ) that there is a limited time offer of a free Exchange Server 2007 Unified Messaging course that you can take online if interested. From the course page : Title: Clinic 5091: Introduction to Microsoft Exchange Server 2007 Unified Messaging Course Type: Self-paced Course Available...

The Unified Messaging component of Exchange 2007 SP1 is the designed to be the voice mail solution for Office Communications Server 2007 (OCS). What it means is that anyone can dial an Office Communications Server user and leave a voice mail which will then be delivered to that user's Outlook inbox....

Unified Messaging provides the functionality of having voice mail, email and fax to a single location that is the user's mailbox. In Exchange 2007 Unified Messaging the fax feature is limited to inbound fax only. Which means that, an external or internal caller can call to the UM server and leave a fax...

What is a Dialing Rule Dialing rules are created to modify a phone number before sending it to the PBX for outbound calls. Dialing rules serve two purposes: 1. Specify the numbers that can be dialed as outbound calls internal or external. Administrators specify the number format that can be dialed...

NOTE: This article has also been published in the official Exchange 2007 documentation. We recommend that you check the documentation for the most up-to-date version. Please see the following links: Planning Processor Configurations - http://technet.microsoft.com/en-us/library/aa998874.aspx Planning...

There are 2 ways that Exchange Server 2007 UM is integrated with your OOF. The first is from the telephone using Outlook Voice Access (OVA) and the 2 nd is from the desktop using Outlook or Outlook Web Access (OWA): 1. By using logging into OVA, you can change your telephone greeting to an Out-of-office...

Policies in Exchange are designed to enable flexible administration of large numbers of Exchange objects. A policy is a collection of configuration settings that can be applied to one or more Exchange objects of the same class. This blog post gives an overview of Exchange 2007 policies: E-mail Address...