Challenge

Over the last year, as more customers have gone down the path of Hybrid Migration, we have seen more questions and forum posts on the subject. When looking at the reasons for this, it seemed clear that customers are in need of some additional guidance on how and when to perform troubleshooting steps if something goes wrong.

Currently there's a wide array of troubleshooting documentation out there in the form of blog posts, KBAs and videos. Unfamiliarity with the moving parts involved in a hybrid migration can make troubleshooting tricky.

Introducing the Hybrid Migration Troubleshooter

To help you with troubleshooting, we have released a new guided walkthrough (GWT) for Hybrid Mailbox moves. This link will soon be surfaced in various KB articles as well as the support ticket creation process.

HybridMigrationGWT

The intent of this GWT is to take a tenant administrator step-by-step though the common troubleshooting tasks to solve their hybrid mailbox move issues and allow the customer to continue their deployment. We took the most common migration failure scenarios and put them into this easy to follow guide.

http://aka.ms/HybridMigrationGWT

Feedback and Distribution

The Hybrid Migration Troubleshooter is a tool that will continue to evolve over time. If you see any issues with the troubleshooter or think there are situations that should be added or improved, please let us know at MigrationGWT@microsoft.com.

A special thanks to all that contributed to the creation of the GWT: Kevyn Pietsch, Nagesh Mahadev, Richard Roddy, Jeff Miller, Timothy Heeney. And to the writers and KE team for assisting with collaboration and coordination efforts: Charlotte Raymundo, Dee Dee Woodward, Sharon Shen.

More GWTs for Cutover, Staged, and IMAP migration coming very soon… stay tuned!

Timothy Heeney