It is no secret that if you are an Exchange/Office 365 administrator you will no doubt have to troubleshoot Outlook connectivity at some point. Whether you use Exchange Online, on-premises, or some combination of both, you will inevitably have an issue with Outlook performance, connectivity, profile corruption, or some other unknown Outlook disease before retirement.

To assist you with these issues, we have released a Guided Walk Through (GWT) for troubleshooting Outlook Connectivity issues in Office 365.  There are a couple of ways to access the troubleshooter.  You can access it directly at: http://aka.ms/outlookconnectivity

In addition, it will be embedded in various Outlook connectivity technical resources such as the following:

The purpose of this walk through is to assist you in resolving these complex issues by focusing on the scoping and steps used to isolate and resolve problems. Therefore the walk through starts by focusing on commonly encountered symptoms related to Outlook connectivity.

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Consider that there might not be a single solution, but a combination of factors contributing to the problem. Following the walk through will allow you to isolate and remedy the most common causes of Outlook connectivity issues to Office 365.

This walk through is not meant to replace all of the data that helps you understand Outlook connectivity issues, but rather quickly give you the steps you need to help find the solution. The walk through focuses on all version of Office 365.

I wanted to thank the people who helped make this a reality. Here are the parties involved (that I am aware of):

Exchange/Outlook support:

  • Kevyn Pietsch
  • Timothy Heeney
  • Nitin Shukla
  • Nagesh Mahadev
  • Jeff Miller
  • Jon Bradley
  • Jeremy Hayes

Documentation / content creation teams:

  • Charlotte Raymundo
  • Serdar Soysal
  • Geoffrey Crisp
  • Star Li
  • Chen Jiang

Nagesh Mahadev