Are you ready to join a team of the world's best technical experts to enable the success of Microsoft solutions for our commercial accounts? You will have a chance to solve technically complex problems for the some of the world's largest companies. As a trusted advisor to the senior data center admins, you will have influence over the implementation of a broad range of solutions. Your technical and relationship skills are critical to the success of the Microsoft solution and the customer's perception of value.
With more than 4,000 employees and 1,500 vendors globally, Commercial Technical Support (CTS) delivers world-class support assistance around the clock to small, medium and enterprise businesses, partners, and developers in 24 languages. We help earn customers' loyalty for a lifetime, while working in partnership with product development to help improve product quality. We are there to help customers when they need help the most. In this role, you have an opportunity to be a personal hero for a customer who is experiencing critical problems with their Microsoft solutions.
You will have a chance to use source code and debugging to solve technically complex problems and working with the largest enterprise customers. As an Escalation Engineer, you are a technical leader and will have many opportunities to assist in the growth of other Engineers through one-on-one mentoring, one-to-many education scenarios and case collaboration. You will be designing and driving the discovery of potentially unique solutions for each customer situation as part of a team. We'll provide you with abundant resources, including the product source code, a rich content library and advanced diagnostic tools. As a member of this organization, you will benefit from access to the most comprehensive collection of experts as well as the opportunity to work directly with the Program Managers and Developers who design and build the product. You will also have the opportunity to collaborate and help your colleagues by sharing the results of your investigation. An Escalation Engineer is also a key technical interface to the Product Group for the resolution of high impact or pervasive issues effecting Microsoft's corporate customers. In this professional role, your contribution and overall impact is self-directed and the opportunities are plentiful.
Our world can only be described as a continuous learning environment with significant investment in allowing top technical minds to reach their full potential. There are many career paths in the CTS organization, including becoming a subject-matter expert or developing code through an escalation services role. Join our team of smart people and great leaders, and experience working with our cutting-edge technology including cloud services.
Microsoft Exchange Server is the most flexible and reliable messaging system available on the market. It is the most widely used messaging system by small, medium, and Enterprise level businesses around the world and has been seen as the leading messaging system available for over a decade. This position is for an opportunity to become a member of the Enterprise Communications Support team that gets to work with, support, and influence this world class messaging system. The Escalation Engineer is the top level of support before reaching developers and as such, must be able to meet the highest demands from our customers.
Interested in Applying?
Go to https://careers.microsoft.com/Search.aspx, and search for any the following job ID's:
- Exchange Support Team