I am currently a Support Escalation Engineer for Exchange Server located in the Sammamish, Washington campus. I began my career at Microsoft in May of 1999. Initially I worked in Developer Support with a focus on Visual Basic and data access technologies (ADO, DAO, and XML, etc). I joined the Exchange team in 2002 as a Support Professional. Since that time I have also served as Technical Lead and have been a Support Escalations Engineer for the last 3 years. My primary focus in Exchange has been on Administration. I hold a BA in English Literature which I obtained from the University of Washington in 1995.