R4 - MEC Ross is a member within the Office 365 product development team that encompasses, Office, Exchange, Skype, Yammer, and SharePoint. As a Principal Program Manager in the Customer Adoption Team, Ross’ focus is on customer experience.

Ross has the following focus areas:

  • Help resolve and preempt critical customer escalations
  • Assist in defining improvements to, implementing, and managing Exchange Online
  • Assist in the design, implementation and architectural best practices for the on-premises version of Exchange  
  • Collaborate to produce documentation and provide Field/PG coordination and education

Ross joined Microsoft in 2001 as a Messaging Systems Engineer working for Microsoft IT focusing on Exchange Server 2000 and SharePoint designs, deploying the very first SharePoint infrastructure and the first Exchange 2000 failover cluster within Microsoft. After a stint in Microsoft IT, he moved to Premier as an Alliance Support Consultant supporting and designing a variety of customers' Exchange and Active Directory implementations.

Prior to joining the product group, Ross was a Senior Messaging Technology Architect in the Exchange Center of Excellence (ECoE). The ECoE's goal was to provide high impact, value, and volume expertise to Microsoft customers, Microsoft field personnel, and the product groups. While within the ECoE, Ross developed intellectual property (IP) used to develop solutions like the Exchange Risk Assessment, Desired Configuration Monitoring, and Service Level Management offerings. These investments had a direct impact on the development of Exchange; for example, Ross’ work and published guidance on split permission management led to the inclusion of a split permission management architecture within Exchange 2010 Service Pack 1.

His deep focus on all aspects of Exchange including storage, high availability, security, client access, and transport has led to IP being developed and leveraged as best practices in customer presentations, whitepapers, blog postings, training curriculum, and field readiness areas. Over the last few years, he has published quite a bit of content, including the Preferred Architecture and the Exchange Mailbox Storage Requirements Calculator.

Ross regularly presents at industry conferences on Exchange and meets with customers.