I am a Program manager on the System Management team in the Exchange product group. Previous to becoming a PM I worked in PSS as a support professional, doing what else, supporting Exchange. In support I did everything from disaster recovery to deployment to directory integration issues and so on... I also supported other areas that don't begin with "D" but you get the gist. I'm currently involved in the planning phases for a future release of Exchange but have background and expertise in current versions of Exchange including the System Attendant, Exchange Management Service, our management tools (ESM, ADUC), and various management features (move mailbox, mailbox management, policies, etc...). Previous to working at Microsoft I worked as a Windows & Domino administrator at Winona State University in good ole Minnesota while obtaining my MIS degree.