The Electric Wand

Tip o’ the Week #113 – Add context to your Lync status

EwanD — Fri, 25 May 2012 07:00:00 GMT

One of the biggest cultural impacts of using Instant Messaging and UC technology in a business context is the way that people tend to check the status of someone before contacting them. It’s a relatively rare occurrence to get an internal phone call out of the blue if both parties are online: usually, it would be set up with a quick chat on IM first – then the calling party knows that the call they make isn’t going to drop to voice mail.

To quote UC aficionado Tony Cocks, “it’s all about presents”.
Or presence, and the value that it gives to anyone trying to contact you.

If you’re set to Do Not Disturb (DND), for example, we probably all know that means trying to send an IM won’t work. Trying to call via Lync or on the internal phone number won’t get through either – setting yourself to DND sends all calls straight to voice mail (or straight to oblivion, for many people). I heard a story the other day about someone who got an unannounced incoming cellular call – the caller saying, “yeah, I saw you were on Do Not Disturb so thought I’d call your mobile…” Like, duuuuh…

Did you know you can allow people you trust to interrupt you when you’re on DND..? Right-click on their name in Lync, choose “Change Privacy Relationship” (right at the bottom of the menu). Set them to be part of your Workgroup, and when you set yourself to DND, they’ll see you instead as being on Urgent Interruptions Only. And they can IM you.

Anyway, we can infer a lot from someone’s automatic status – if they’re Busy, then chances are their Outlook calendar has been blocked out or they may have manually set the status to show they’re busy. That doesn’t mean they’re uncontactable – only that if they don’t respond, then you shouldn’t be surprised. If they’re In a Meeting, it means not only is the Outlook calendar blocked out, but it’s being blocked by a meeting with more than one attendee. Maybe that means you could still IM the person, but they probably wouldn’t be able to take a call. If they’re on In a Call or In a Conference Call, then they’ll definitely not be able to take a call as they’re on one already…

If they’re Away (like Richard, here), then they’ve probably either wandered off from their PC or else they’ve locked the computer (WindowsKey + L), and you may get some extra context about how long they’ve been away for. If only a few minutes, they could be sitting at their desk talking with someone (or reading a paper etc), and sending an IM might get an immediate response … but if it’s been 30 minutes, they probably are genuinely not there and you’d better look elsewhere, or send an email.

Add further context

As you can see from Richard’s status above, he’s also got a line below his name that says where he is – TVP. Actually, this is just set by the free-text note field at the top of the Lync main window (which asks “What’s happening today?” if you haven’t set anything else). It’s a handy way of giving a little more context if you want people to know, or just provide a pithy one-liner akin to a Facebook status.

If you want to be a little more specific you can also provide a number of custom presence states, so rather than just being Busy you could be Busy writing reports, or instead of being Available you could be Working from home. See TechNet or previous missives on this blog.

For place specific info, you could try setting up custom locations – in short, when your PC appears on a particular network, you can give it a name and then whenever you use the PC at that location, it will show up in your own Lync client right under your name and your status. Different locations needs to be named separately (eg Home, CP, Edinburgh, TVP).

It’s not all that obvious to everyone else, however – to see someone else’s custom location, right click on their name and View Contact Card (or just click on their name and press ALT-ENTER). If they’ve set a location up, you’ll see it – otherwise they’re either not in a place they’ve named, or you’ll just see their time zone. If you want to make it plain to everyone else where you are, then you may want to stick to custom status and/or using the Lync “What’s happening today?” text status field.

You can see set the Lync status on the above screenshot is Off work – that tells the world that even though I’m online via Lync, I’m not online to do work… and if someone was to click on my details, they could see a whole load of information about whether I’m likely to respond to their IM. If you’ve set your status to Off work and someone IMs you about work, then it’s perfectly acceptable to just ignore the message (press Esc to get rid of the popped-up window in one fell swoop). Well, depends who it is…

Tip o’ the Week #112 – Change Outlook’s startup folder

EwanD — Fri, 18 May 2012 07:07:00 GMT

Productivity gurus wax on about how gaining and maintaining control of your never-ending to-do list starts with the way you prioritise, and how you build discipline in working through your task list rather than being distracted by less important “stuff”.

So, why is it that we stick with the default setting in Outlook, which starts up showing the Inbox folder, and with the most recent mail at the top…?
The only thing more distracting than looking at an inbox full of shiny new mail, is to have the new mail notification flash up in front of whatever else you’re doing, to tell you about it.

Check out the very first Tip o’ the Week – how to switch off the Outlook new mail notification. Try it out.
Live notification-free for at least a day; you can always switch it back on again if you need to.

If you’re on a Lync meeting and someone shares their desktop to show you a presentation (tsk, tsk), or you’re watching a presentation/demo on a big screen, feel free to berate the presenter publicly if they receive a new mail notification during the meeting.

Here’s a tip that Microsoft’s own internal IT training programme recommends: set which folder Outlook starts up in. When you launch Outlook for the first time, don’t have it go into your Inbox – what about opening your Calendar instead?

To change, go into the File menu, under Options then Advanced. Scroll down to the Outlook start and exit section, and pick your folder of choice. Simple as that – though if you routinely sleep and resume your PC, you might not be starting Outlook very often, so you may only see this occasionally.

Create Follow Up Search Folder

Another idea is to set up a Search Folder to be the launch pad for super-productivity. Search Folders look like regular folders, but actually show you contents that meet specified criteria, from across your mailbox – eg a “For Follow Up” folder will show you all mails that have been flagged, regardless of location. This makes a great startup folder, since it will only display mail with outstanding actions, rather than all the other guff that may have come in recently.

To create a Follow Up search folder, scroll down to Search Folders in the left-hand folder view pane, and right-click on the Search Folders node then click New. In the dialog that pops up, just pick Mail flagged for follow up and it will create a search folder called For Follow Up. The first time you access the folder, it may take a few moments to display everything but afterwards it should be pretty quick.

Tip o' the Week #111 - Sharing PowerPoint in Lync?

EwanD — Fri, 11 May 2012 08:00:00 GMT

If you're regularly part of a Lync call which involves presenting slides, here's some best practice that everyone should know about. In a nutshell - don't share your whole desktopto show the PowerPoint slides; don't even share PowerPoint as a single program (something that Lync would allow you to do), but it's really not the best way.

Why not?In general, the user experience is better if you show slides by uploading them into the meeting/call. Showing slides by sharing the whole desktop is inefficient on the network too; if the network isn't so great (eg when attendees are on slower lines), it can be practially unusable. Also, unless you're really smooth in the way you operate the PC, you're in danger of showing more than just the slides - email alerts, incoming IMs from other people popping up etc. A slicker way of sharing slides is to use Lync's built-in functionality designed to do just that.

If you have slides sitting on your PC, the quickest way of adding them into your meeting is to click on the Share button within the conversation window, and select PowerPoint Presentation, which will then give you the option to choose a PowerPoint file to be shown - the Lync software will then upload the PPT to the server, and convert it to an HTML format that can be shown in a browseror in the Lync client. This process of uploading & conversion can take a little while if you have a large or complex PPT, so it's best to start uploading as early as you can.

The nice thing about using this mechanism to share slides is that they are now in the meeting, and other attendees could take over as presenter quickly - you could even leave the meeting and let them continue.

If you store your slides on a SharePoint site, there's a trick to quickly uploading the slides to your meeting. One way would be to navigate to the document library in the browser, and then Open with Explorer - another would be to simply open the SharePoint site in Windows Explorer, by using the UNC - eg instead of going to http://sharepointemea/sites/love-it/tipoweek, go to the start menu and simply type \\sharepointemea\sites\love-it\tipoweek.That way, you could browse to the document just as if it's on your hard disk.

If you go back up to the point earlier in this tip, to where you'd add a slide deck from your PC - you could type the \\sharepointemea\sites\etc link into the file dialog and then select the appropriate PPT, or else you could prepare in advance by opening the library using explorer, then re-use the tip from ToW#101on how to copy the full path of a file name to the clipboard, and just paste that into the dialog when it comes time to upload the PPT.

Once you've converted to using this approach, you may freely mock anyone who still does it the (admittedly, easier, with one click) old fashioned way of just sharing out their whole desktop to show a single slide deck. Live the dream - upload the slides to the meeting using Lync!

There's a really good explanation of some of the other benefits to using the PowerPoint sharing method on this blog.

Tip o’ the Week #116 – Windows 8 - IE 10 desktop or Metro..?

EwanD — Fri, 04 May 2012 07:00:00 GMT

One of the potentially confusing aspects of the Windows 8 Consumer Preview is the fact that it has two web browsers built in – the Internet Explorer we know and love has been updated to IE10 on the desktop, and a new IE10 browser has been added into the Metro UI. For the most part, there’s little to tell between them (browsing a page is pretty much browsing a page, after all), though in common with all Metro applications, the new variant launches full screen and has controls in a different place to the desktop IE10. It may feel a bit snappier and is certainly easier to use when interactive via touch.

For more info on what’s new in Metro IE10 and the reasons why, check out Steven Sinofsky’s recent blog post. ZDNet’s Mary Jo Foley replayed some of what the blog says, and added a bit of commentary too.

One of the more notable differences between the two browsers (apart from the user interface) is that the Metro version does not allow any plugins – so no Java, no ActiveX, no Flash, no Silverlight. There are very good reasons for this, centred around the way the technology which underpins all Metro apps (known as WinRT) manages applications’ performance so as to prevent them stomping all over each other and the system, to stop them doing things that would adversely affect the power consumption of the machine (see more here, and here) and to generally be good, cohabiting citizens. None of that is possible whilst the browser could run arbitrary code like Flash or through pretty much any other plugin.

So what this means to the end user is, it’s possible that you’ll open up a site and it won’t operate as expected –

[no more buttery biscuit base for Metro IE]

… and no amount of attempting to install the Flash/Silverlight/etc player will work.

Never fear. Avid ToW reader and serial contributor David Overton has suggested a quick solution. If you find yourself in Metro IE and unable to properly view a page, just open the Navigation bar at the bottom of the screen, click (or tap) on the spanner icon for Page Tools, then select View on the desktop to switch to the desktop version of IE, with the same URL being shown.

Now you can view your addin-happy sites using the traditional IE.

Power users apply here

Another tip courtesy of David concerns the bottom left of the screen. If you move your mouse directly to the lower left corner, you’d see a preview of the Start menu (clicking on or tapping on which jumps to the Start screen, a trick available from any application), but David also points out that if you right-click, you’ll see a power-user menu with shortcuts to a bunch of applications that are pretty well hidden within the new Metro UI.

An even more power-usery way of getting to the same menu would be to press WindowsKey+X at any time. You can even start a Command Prompt with Admin privileges, in fewer clicks or keystrokes than in Windows 7.

Tip o’ the Week #115 – Windows 8 keyboard tips

EwanD — Fri, 27 Apr 2012 07:00:00 GMT

The next couple of posts on this blog are out of sequence, since they concern Windows 8. I’m bringing them forward by about a month… so ToWs #115 and #116 will come soon, then we’ll revert back to ToW #111 thereafter…

Windows 8 Consumer Preview has been out for a little while so it’s worth taking a look at some tips on getting the best out of the Consumer Preview.

Despite all the focus that is (rightly) being given to the touch experience of Windows 8, it’s still very important to offer a good keyboard/mouse experience too, since most existing PC users don’t (yet) have a touch screen.

When the mouse first came on the scene, some existing PC users complained that they’d never use the new UI mechanism since the keyboard was so much more efficient. The way the PC has evolved, it’s a blend of keyboard, mouse, touch, voice… some people prefer one over the others, and many of us will use a combination that’s appropriate at the time and on the device. In short: if you don’t see the point of touch initially, you’ll look back in a few years’ time and wonder what all the fuss was about.

Shut down and sleep

One design aspect that’s had online forums grumbling about, is the way you shut down Windows 8. Some users even complained that they even had to use Google (hmmm) to find out how to sleep or shut down their new Windows 8 install.

The answer is, there are several ways. One, is to try Bing rather than Google – http://letmebingthatforyou.com/?q=how%20to%20shut%20down%20windows%208 – whilst another would be to activate the Charms (swipe from the right it you have a touch screen, or push your mouse to the bottom right then up to hover over the charms that appear), then select Settings, then Power, then Sleep / Shut down / Restart. All very well, but a few more keystrokes or mouse clicks than under Windows 7…

A quick alternative is to press CRL-ALT-DEL to display the Lock / switch user / change password etc dialog, then press ALT-S to activate the Shutdown option in corner, and then press the underline letter for Sleep, Shut down or Restart – so to sleep a PC quickly, just press CTRL-ALT-DEL, ALT –S, S.

The Windows Key revisited

There are some new shortcut keys to help navigate Windows 8 CP. Try these out… (Wnd is the WindowsKey, ie key with the old Windows logo, normally to the left of the spacebar). When you press Wnd on its own, you’ll see that it displays the new Start screen – aka the Metro UI.

Wnd+PgUp & Wnd+PgDn – moves the Metro UI from one monitor to another, if you have multiples.
Eg. If you have a laptop plugged into an external monitor or projector and set up Extended display (Wnd+P), then you can quickly make it appear on that screen. Now you can have the Start menu show up either on the screen in front of your, or (if you have one), on the touch screen of your laptop to the side.

Wnd+”.” & Wnd+SHIFT+”.” – if you have a high resolution screen, you can snap the current application or move the existing snapped application to the left or right.

Wnd+c – opens the Charms bar on the right of the screen

Wnd+I – opens the Settings page for the current app

Wnd+k – opens the “Devices” charm, used to print from a Metro app that supports it (thanks to David Overton for that one)

Wnd+q, Wnd-w, Wnd-f – goes straight to Search for Apps, Settings and Files respectively.

Tip o' the Week #110 - Tracking Outlook responses

EwanD — Fri, 20 Apr 2012 08:00:00 GMT

Most of us regular Outlook users are well-versed in the Request/Response model of doing things other than email. Take an appointment in your own calendar: add an invited attendee or two, and you've created a meeting. What's different? The meeting invitations were sent out and the list of attendees is listed and tracked.

If you're invited to someone else's meeting, you'll see options on how to respond, and you'll be able to look at the scheduling view to see who else is on the list, but you won't be able to see how they're responded to the invite (well not entirely). You may be able to see the details in the scheduling view (depending on whether the invited attendees have given you the permission to see their calendars).

But if you organised the meeting, you'll see further options, including the ability to check the tracking status - so you can see who has accepted, declined or just not responded to your meeting request.

If you didn't organise the meeting, you may be able to open the calendar of the organiser and still be able to see who responded and how. Useful when you're sitting in a meeting that someone organised, and you want to see who's still planning to attend.

Unfortunately, when you look at the View Tracking Status tab, you'll see the responses shown as a table, but unfortunately it's not possible to sort or filter that list - so quickly picking out everyone who hasn't responded from a long list of invited people isn't so easy.

Redmond resident Texan Steve Winfield pointed out a simple solution, however - click on Copy Status to Clipboard, and the entire list gets copied to the clipboard - fire up Excel and hit paste, and you'll be able to quickly sort and filter so you can chase up the non-responders or the folk who declined.

When you're checking the tracking status of a meeting request, you will go to your calendar, but it's not the only kind of tracking you might need to do.

If you send an email with a read or delivery receipt requested, or are looking for a voting buttons response, you'll see your original email sitting in Sent Items but with a different icon on the message . open the message and you'll be able to see some tracking capabilities, which differ a little depending on whether you're looking at delivery or read receipts, or responses to the voting request. Either way, this time, you can only see a static list, with no clipboard shortcut. If you'd like to copy the responses:

· Click on the top one,

· Press SHIFT-END to select the whole lot

· Press CTRL-C to copy to clipboard

Now, it's a snap to go into Excel, paste the responses and you're free to sort & filter as before.

Tip o' the Week #109 - SkyDrive on the move

EwanD — Fri, 13 Apr 2012 08:00:00 GMT

Everyone should know about SkyDrive - the free Microsoft service that gives users with a Live ID (including MSN, Hotmail etc) a 25Gb storage space online, accessible ostensibly from anywhere?

Well, it's just been made more convenient to access SkyDrive files from mobile devices, thanks to SkyDrive Mobile. In the case of Windows Phone and iPhone (and iPod Touch, and iPad too), there are apps specifically built to make the interface to SkyDrive more smooth - otherwise, it's still possible to get there via a browser from other devices, albeit maybe a little more clunky.

We're increasingly stepping up efforts to support non-Microsoft devices in accessing our services - as well as SkyDrive and Tag, there is a growing number of Microsoft apps for iOS and Android.
An example is the newly-released MSN App for the iPad - link via iTunes here.

One of the more useful tricks with SkyDrive is to use OneNote for home-based note taking (making sure you don't fall foul of MS security policy and use it for work related, potentially confidential stuff) - with a OneNote stored in SkyDrive, it's accessible from your phone, from multiple PCs using OneNote just as normal, and from any browser you care to point in the right direction. It's a huge boon for taking notes like holiday booking reference numbers, insurance claim notes, shopping lists etc. We've covered this a while before in ToW #52 here, and there's also an article in the online help.

We've also looked in the past at an unsanctioned but still potentially useful 3^rd party PC app called SDExplorer, which lets you access SkyDrive folders directly from within Windows Explorer, and therefore within any application. There's a free version that's limited in some functions, and a trialware pay-$20-for variant that's a bit more capable. Have a look but do remember that it's subject to break any time the SkyDrive team make major changes - the SDExplorer authors seem to have done a reasonable job keeping up, but as they say, YMMV.

Tip o' the Week #108 - Using Accelerators

EwanD — Fri, 06 Apr 2012 08:00:00 GMT

Internet Explorer 8 added a concept known as IE "Accelerators" - the principle being that you could select some text on a page, and using an accelerator, quickly search the web for that piece of text, or maybe do something more specific. The other day, I was talking to someone about a particular piece of kit, and we were looking at a website commenting on it. Looking for more info, I used one of the IE Accelerators to quickly Search with Bing, and he said, "wow - I didn't know you could do that..?!"

There are a bunch of Accelerators built in with IE9 - the most obvious ones letting you select something on the page and immediately search Bing for the text you've selected. Even handier, select a post code or place name and Map with Bing to view the map straight away, all without need to re-key everything.

There are other accelerators available - if you've got more than one Search provider (other search engines, apparently, are available) then they'll show up in the "All Accelerators->" flyout menu, and under the Manage Accelerators option on the same menu, you can find more or deal with the ones you currently have.

Check out the IE Gallery for more accelerators and other addons.

Tip o' the Week #106 - Revisiting Microsoft Tag

EwanD — Fri, 30 Mar 2012 08:00:00 GMT

We've covered Microsoft Tag before on Tip o' the Week, but it's worth paying another visit as a few things have changed. Tag is an innovative 2D barcode which can be in colour or black and white, and can even be heavily stylised and worked into logos or other graphics.

If you haven't tried using Tag before, then point your mobile phone to http://gettag.mobi to download the Tag reader app, unless you have Windows Phone 7.5, in which case it's built in. just press the search button on the bottom of the phone, and press the "eye" icon on the bottom of the page - then hold your phone over the tag to read it.

Here's a customised tag that points to a web URL - http://binged.it/wcQrOr. (Spot the new function within Bing Maps, where when you share a map view that you have, it generates a short URL rather than the massive multi-line one that it used to. like this one.

http://www.bing.com/maps/?v=2&cp=51.471944979869825~-0.5412939190864563&lvl=10&dir=0&sty=r&eo=0&rtp=pos.51.496877_-0.140405_near%20Victoria%20Street,%20London%20SW1P%201___a_~pos.51.461876_-0.925197_near%20street,%20Reading%20RG6%201___a_&mode=D&rtop=0~0~0~&form=LMLTCC)

It's a piece of cake to create new Tags - go to http://tag.microsoft.com and sign in with you Live ID. You can create a tag that will point to a URL, will contain contact information, a simple block of text or a phone number. Someone can scan your contact and add it straight to their phone, or just call your number directly. Or if your website has mobile-oriented information, then maybe direct them to that.

There have been some updates from the Tag team (banish any wrestling analogies from your mind), which have added some interesting new areas of functionality, such as the ability to generate the more widely used if much less visually jazzy, QR Codes. Like this one.

To create your own Microsoft business cards with Tags on the back, visit https://xerox-mscopy.nowdocs.com/ then click on Business Cards / Business Cards / Worldwide Employee Business Cards / . card WITH MS TAG . and upload the Tag image of your contact info you've already created

There are some nice analysis tools available, too - if you are using Tags, QR Codes or NFC codes to do some kind of marketing, you can check on:

· Frequency - how many times a Tag barcode, QR Code or NFC touchpoint (or group of them) has been scanned.

· Time frame - how many scans each recognition technology receives each day and overall.

· Geography - where each Tag barcode, QR Code or NFC touchpoint has been scanned, which can be represented on a Heat Map.

Best of all with Tag, though - everything is completely free. Anyone can create and manage Tags, QR Codes etc, so let your customers and partners know that they could be adding rich, mobile-oriented content to any of their flyers, ads, business cards etc - just by sticking a Tag on the bottom. QR Codes are ugly - try using Tag properly!

Tip o' the Week #105 - Productivity? Learn to type!

EwanD — Fri, 23 Mar 2012 09:00:00 GMT

Thinking about general productivity often leads one down the path of some methodology to get things done, or some great tools to try and silence the background noise. I've certainly featured plenty of both as Tips o' the Week, but one thing we've never covered is simply making correct use of the keys in front of you. Some factoids to amuse your family and bemuse your friends:

TYPEWRITER is the longest word that can be made using the letters only on one row of the keyboard.
The Quick Brown Fox Jumps Over the Lazy Dog is a pangram, in other words a phrase that contains every letter of the alphabet (in English, at least). It's often used by typists to try out a new keyboard, and has been used for a long time by typesetters to show off their fonts. It's not the most efficient (there is a bit of repetition), but it is one of the most sensible in meaning. Well, sort-of.
Quick wafting zephyrs vex bold Jim might be shorter, but it sounds like it came from a random word generator, or is the source of some fiendish anagram.
It might sound geeky, but "Just My Type" is a fascinating book all about fonts, if you have any spare book tokens or Amazon vouchers after Christmas. No, really. It's Quite Interesting.
The average person's left hand does 56% of the typing.
Stewardesses is the longest word typed with only the left hand and lollipop with your right.

It's been a long-held dream of many computer scientists, that people should be able to interact with their machines without using a keyboard. Remember Star Trek's Scotty and the Macintosh?

Bill Gates championed Microsoft Research to spend years and years looking into handwriting, speech and gesture recognition - some of which was very ahead of its time (the Tablet PC predating the iPad by 8 years, for example - though history shows being first isn't always best). Microsoft's Surface platform developed and delivered multi-touch interfaces before the iPhone made the idea mainstream.

Only now has the technology become cheap, fast and advanced enough to make reliable speech recognition available, but it's mostly being done on devices like phones (or Kinect sesnros), with cloud services providing the recognition & intelligence. See a comparison of Microsoft's TellMe (in Windows Phone) with Apple's Siri (iOS 5) - here. A less favourable comparison, here.

Oh, well.

Even with all the advances in touch and handwriting or speech, we still predominantly enter information into our PCs using the keyboard. And many of us might be embarrassed to still be at the "hunt & peck" method of typing, at best a finger or two of each hand meandering over the keyboard to pick out the right key, whilst looking at the keyboard.

Touch typing revolves around the raised ridges on the "F" and "J" keys, which form the root of the "home keys" - the idea being that you can use 3 or 4 fingers of each hand to type whilst being able to watch the screen and not the keyboard. A decent (nonprofessional) typist should be able to manage 40-50 words per minute (wpm), while the very best touch typists could be 120 wpm or better. Your average web surfer is probably 20-30wpm.

To find out your own WPM and error rate, check here.
The www.powertyping.com site has a number of practice exercises too.

There are a good number of ways to improve your typing - from seeking out the venerable Mavis Beacon software to teach the user, to online (free!) "Online Keyboarding" lessons.

You never know, sharpening up your typing skills could help you get a better work/life balance by being a few percent more effective at doing something we all do, every day!

Tip o' the Week #104 - Windows 7's clock & date

EwanD — Fri, 16 Mar 2012 09:00:00 GMT

One of the neat little design touches of Windows 7 that changed as a result of usage analysis was the calendar that is shown when you click the clock on your system tray. User feedback taught product designers that in previous versions of Windows, users would often go into the "Date & Time Properties" dialog box, not to set the date but just to see the calendar - eg what date is it 3 weeks from now?, or what day is Christmas Day .?

Of course, in earlier Windows versions, if you changed the date by clicking on another month/year, and hit the OK button, it would actually change the system date. not necessarily a good thing. In Windows 7, the default behaviour is to just show you the calendar, and easily allow you to jump between months, years, even decades.

Of course, you could just use Outlook, but a) not everyone uses Outlook all the time (the poor non-productive fools!) and b) it's usually just quick & easy to click on the taskbar to check a date. If you are in Outlook, did you know that you can type in expressions into any date field - eg the Start date of a meeting. "3 weeks on Tuesday" , "next Friday", "in 60 days", "7d", "Christmas 2013" . there are loads of variants to try.

Ticking away, the moments that make up the time of day

If you're a habitual jet-setter, are planning a holiday in foreign climes or just want to know the time in another part of the world, you can also add multiple clocks in Windows 7. Click on the Date/Time part of the system tray, click on Change date and time settings. and then the Additional Clocks tab.

Sure beats those £2,000 "executive wall clocks" that feature in the back pages of in-flight magazines.

Tip o' the Week #102 - When did someone really put something in their calendar?

EwanD — Fri, 09 Mar 2012 09:00:00 GMT

I've been thinking about writing this tip since the ToW started almost exactly two years ago (yay!) but for various reasons, competitive advantage amongst them, I've held off. I figure it's now time to relent and share.

genesis

The tip concerns the differences in Outlook between appointments, meetings, and meetings where you are the organiser. Huh? Well, an appointment is something you put in your own calendar. A meeting is created from an appointment when you invite someone else - or are invited by the organiser - to take part. Outlook exposes a whole load of variance in what you can do when you're in each of these 3 scenarios, but in 2 of them - namely, appointment and being the meeting organiser, it doesn't tell you when the appointment/meeting was created.

When you look an invitation sent by someone else, you can see not only when you accepted it, but when it was sent. Well so what, you might ask?

What if you look in your own calendar and see something you created, but don't recall when? It can be quite handy to remind yourself when it was added - maybe you will find some emails around the same time that might give you more information on why you put that appointment in there.

The same rules apply when you're looking at someone else's calendar. What if you invite someone to a meeting (and this is where the competitive advantage bit comes in, perhaps), and they decline because they have a "conflict". was the conflict merely an appointment they created after your invite. (covering tracks, perhaps)?

In a more benign scenario, what if you're trying to bag a meeting room, but it's booked out. maybe for a team meeting or some such. If you could see that the meeting was created 2 years ago, then you might contact the organiser to see if it's still happening or even realise that the organiser no longer works here, and therefore a cancellation can't be sent out to free the room, but it's most likely not going ahead.

method

The beginnings of this method regards customising or designing Outlook "forms". There's a little more info on Outlook Forms in ToW#44 if you're interested. In a nutshell, items in Outlook (appointments, messages, contacts etc) are simply a collection of fields, and use a designated - and customisable - form to display the fields' values. In the example of a self-created appointment or a meeting you've organised, the standard Outlook form doesn't display the date of creation, but it still exists behind the scenes.

To view the date, a simple way is to start by adding a new command to the "Quick Access Toolbar" that's shown on the top left of your Outlook form:

Open the appointment or meeting you're looking to get more information for, then click on the little down-arrow to the right of the Quick Access Toolbar. then look at the bottom of the Customize list and choose "More Commands"
Next, change the "Choose commands from:" drop down to be "Developer Tab", then on the left-hand side of the dialog, scroll down the commands list to find Design This Form, (NB don't choose "Design a Form"), then Add it to the list on the right by clicking the button. Press OK to return to the item. This will now put a new icon on the Quick Access Toolbar, that looks like a pencil, ruler and set square. Very retro design tools.

This should be a one-time exercise, that will now allow you to peek inside any Outlook item once you've opened it up (whether it's from your own mailbox, or someone else's calendar).

show me

Now, when you click on the Design This Form icon in the Quick Access Toolbar on an open item, it switches the form that's being used to display that item into the "designer" mode, which shows any hidden tabs that the form might have (denoted as such by their names being in brackets). One of the hidden tabs on every form is "All Fields", which lets you explore the values of every field that exists within the item that the form is displaying. Are you still with me?

Click on the All Fields tab and select "Date/Time fields" from the drop-down box, and hey-presto, you get to see every date field - like the Created date.

If you want to explore the differences between the various item types in Outlook, try looking at "All Mail fields", "All Contact fields", "All Appointment fields" etc.

Tip o' the Week #101 - Finding files for dialogs

EwanD — Fri, 02 Mar 2012 09:00:00 GMT

How many times a month do you have a file (a picture, maybe, or a document) that you want to upload to some website, or attach to an email. and you know where the file is, but then have to navigate through a dialog box to locate it from within the application? I can sometimes think of 2 or 3 such scenarios in a given day.

There are lots of alternatives, of course - if you want to attach a document that's on your desktop to an email, then you can just drag & drop it. But many dialog boxes don't give you that flexibility - some apps will make you point to a file, by navigating to the file's folder and selecting it from there.

This can be complicated if you have lots of documents in the folder, especially ones whose names don't mean a lot - think about a folder with 100s of pictures, all called P0001234.jpg or similar. When you're previewing the picture in Explorer, it might be easy to see which one you want to share, but if you're uploading it through a dialog box that doesn't give you a preview of the pics, then you'll need to remember its location & name, so you can point to the file.

One approach would be to just click on the address bar within the Explorer window, and copy that to the Clipboard - CTRL-C - then you can typically paste that into the upload dialog box, and at least you will be pointed at the folder where the files exist. If you start typing the name of the file at the end of the path in the Address bar, then it may let you select the full name (using the up & down arrow keys to select) and copy that to the clipboard (CTRL-C again) too. All very well for the keyboard jockey but there is an easier way.

Copy as path

If you've selected a file in an Explorer window, hold down the SHIFT key and right-click, and you'll see a new option shows up - Copy as path. This somewhat cryptic command copies the name of the file and it's full path into the clipboard - so you can pick exactly the photo or document, and can easily paste that full path and file name into any dialog box.

Here's an example of a SharePoint 2010 Upload Document dialog; just right-click in the "File name" box, paste the full name and hit Open.

On the face of it, this might not seem like a revolutionary function - but start using it and you'll be amazed at how much time and aggravation it saves you. ZDNet's Ed Bott said, "I use this shortcut constantly. It's amazing how many times it comes in handy. It will save you many, many clicks."

Tip o' the Week #99 - Is your hard disk just "on"?

EwanD — Fri, 24 Feb 2012 09:00:00 GMT

One frustrating aspect of a modern PC is when it seems to slow down inexplicably, even when it's not obviously busy. Sometimes that could be evidenced by the hard disk light flickering a lot of the time, or in extreme cases, solidly lit up. There are a number of reasons why this could be the case - here are some tips on finding out why and maybe what to do about it.

Your PC is just not good enough

A common reason why your disk is really busy (sometimes known as thrashing) is simply that the machine doesn't have enough oomph to do what it's being told to. It could be you just don't have enough of some critical resources, such as memory. If there isn't enough physical memory (RAM) in the machine, then when an application wants to hold information in memory, something else which is currently in memory needs to be "paged out" - written to disk, temporarily.

That's all very well, until the application that was using the data that's just been paged out needs it back -then, something else is paged out, and the previous data is read back in. If you get to the point where you're really short of RAM, the PC will be thrashing to the point of exclusion to practically everything else. The whole process is a lot like the juggling you might need to do when you're trying to work with more than two things but are limited to having only two hands.

The only solution to not having enough RAM is to add some more (not always straightforward), or make the machine do less. Look in Resource Monitor (press Windowskey-R then enter "resmon") under the memory tab, and you'll see how much of your physical memory is being used. You can also look and see which applications are using up all the memory and maybe think about shutting them down, or making room for them by closing other applications.

Modern day whack-a-mole

Curing performance problems can be like pushing a blockage from one place to another, or like the whack-a-mole fairground game where you hit one issue and another one just pops up elsewhere. If your PC isn't running out of memory, maybe the processor (CPU) is the bottleneck, or perhaps it's the disk itself.

If the CPU is slow, then everything else will feel pretty slow - the whole machine will just feel like it's overworked. If the disk is slow, then the machine will bog down every time it needs to do something disk-intensive. Combine a possibly slow disk with running out of memory, and you've got the perfect storm - a PC that is constantly shuttling stuff to-and-fro between memory and disk, and burdening the CPU with all the additional overhead to do so.

There are some things you can do to mitigate the "disk light on" issue, however.

It's probably Outlook

ToW #96 covered an issue where Outlook might use up a large amount of disk space, and maintaining that kind of volume will put something of a strain on the PC. Outlook is probably the heaviest desktop application most of us use, and if it isn't hammering your memory or processor, then it will probably be nailing your hard disk.

Defragment

It's still worth making sure your hard disk isn't badly fragmented, a situation where files end up scattered across the surface of the disk in lots of pieces or fragments. If you have a nice clean disk that's largely empty, then Windows would write a new file out in one big splurge of "contiguous" fragments or clusters.

When files are deleted, all that happens is those clusters that are currently used, get marked as free so they can be over-written in future. If the disk gets increasingly full up, though, it may be that the only free space exists in small chunks all over the place - meaning Windows has to do more work to read and write files.

You can run Disk Defragmentation by going to Start and typing in Disk Defrag, then you'll be able to run the Defrag process interactively, or schedule it to happen in the background - ensuring that you pick a time that you won't be really busy on your PC, otherwise it will be the Disk Defrag that's making the light glow.

To allow fragmentation a better shot of cleaning up the disk, it may be a good idea to close applications that are likely to be using big files (like Outlook, whose OST file is probably the biggest file on your hard disk), and if you have a high degree of fragmentation, then it would be worth getting rid of the hidden Hibernate File on your hard disk - that's where Windows writes the contents of memory if the battery on your laptop runs out, so it's gigabytes in size.

To delete your Hibernate File, you need to fire up a command prompt in Administrator mode - go to Start menu and start typing command then right-click and choose Run as administrator.

A quick alternative is to go to Start, then type cmd and press CTRL-SHIFT-ENTER, which tells Windows to run whatever you've typed in as an administrator. Try it: you too can run notepad as an admin.

Once you have your admin Command Prompt (denoted by the window title of Administrator C:\Windows\etc), then type powercfg -h off to switch the Hibernate functionality off, and in so doing, ditch the hiberfil.sys file. Once you've finished defragmenting, you can switch hibernate back on by repeating with powercfg -h on.

Is your disk just too slow? How would you know?

Finally for this week, there's a possibility that your disk is just basically slow and there's not a lot you can do about that short of replacing it. If you look in Device Manager (Start -> then type Device Manager), and expand out the Disk Drives section, you will see what kind of hard disk you have - try Binging the cryptic model number and you might find the specifications of the disk - does it spin at 5,400rpm or 7,200rpm, or is I solid state? Does it have any cache? Maybe reviewers on Amazon et al will pan that model's performance, or even suggest that a simple firmware upgrade of the disk itself will solve performance issues. [Here Be Dragons - be very careful if you go down this route].

You can see if your disk is the bottleneck to PC performance by looking at the Disk tab in Resource Monitor, expanding out the Storage section. You'll see Disk Queue Length as one of the columns on there - that's a measure of how much stuff Windows is waiting for to be read from or written to the disk. If the machine is busy and doing a lot of disk work, this might be legitimately quite high (maybe double figures) but if it's sustained then it could be illustrating that the disk is struggling to keep up with the requests the PC is making of it.

That could be a symptom that it's just not quick enough, but it could be a forebear of the disk being faulty - maybe the reason it's taking ages is because it's physically about to fail. Best get it checked out.

And don't forget ReadyBoost

After sending this original tip above within Microsoft, a reader (Rob Orwin) responded to remind me about ReadyBoost - so I added the following in a subsequent tip. In Rob's own words.

Whenever my computer is being a bit sluggish, I stuff two memory sticks, which I always carry around in my laptop bag, in the USB ports and as if by magic everything starts running as if it's on steroids. It's instantaneous as you only need to dedicate a device to ReadyBoost once, and then every time you put it in the USB drive it gets automatically used as pseudo-RAM. Another option is to get a ReadyBoost compatible SD card and stick it in the laptop's SD card slot - which pretty much no one ever uses. [and 4Gb SD cards can be picked up for a few £s]

Yes, it's not quite as fast as actually adding RAM but it's a lot easier and a great deal faster than having to use the HDD for virtual memory. I learnt this from a friend who's a graphic designer. She uses ReadyBoost whenever she needs to do huge batch operations in PhotoShop. The ReadyBoost feature was apparently the main reason why she got her company to buy her a PC instead of a Mac. When a Mac is out of RAM, it's out of RAM.

I even use ReadyBoost at home to run Windows 7 on a laptop that is 12 years old and has 256Mb RAM.

Tip o' the Week #98 - OneNote calendar front-end

EwanD — Fri, 17 Feb 2012 09:00:00 GMT

Here's a doozy of a little application that provides a great front-end to OneNote 2010, from Omer Atay of the OneNote development team.

In short, it's a separate app which shows a calendar view of all the OneNote pages you've written, arranged by date. If you have several notebooks open (maybe a Work one, a Home one that's synchronised with SkyDrive etc), and like to have lots of sections and subpages, it's an ideal way of referencing what you've been doing, chronologically.

Omer initially released the app inside Microsoft, but I'm pleased to see he's making it available externally, for free, too.

To use, visit the application page from Omer's own web site. It's available as a stand-alone app from here, the idea being that you'd save the executable file to your PC somewhere and just pin it to your start menu to run. Alternatively, enter %programdata%\Microsoft\Windows\Start Menu\Programs into the search box on the Start Menu, and create a shortcut to the OneCalendar executable in there, so it's not pinned but can be easily found again - either by name, or just by typing "OneCal" into the Start Menu to find the program again.

OneCal. ah, those of a certain age can reminisce about 1980s TV adverts, too.
(check out the YouTube collection of classic ads from 1983. they sure don't make 'em like they used to.!)

Another was of getting hold of OneCalendar would be to install Omer's Onetastic addin to OneNote - it allows you to pin an individual OneNote page to your desktop, cleans up multi-page printouts (where you print from another application into OneNote) and also launches OneCalendar from within OneNote. See more here.

Tip o’ the Week #96 – Reining back Outlook’s file size

EwanD — Fri, 10 Feb 2012 09:00:00 GMT

Outlook likes to cache lots of information on your PC – which is generally beneficial. All of the email in your mailbox, for example, is already on your hard disk, so when you open a message or an attachment, it can open it quickly. This is a Good Thing. In fact, it’s the reason why Office 365 works.

One feature added in 2007 was that Outlook also cached other users’ calendars after you’ve previously opened them, so that if you open them again, the data is already there. That is also good (pretty much).

In fact, Outlook will happily trundle through a long list of calendars, updating them in the background: you might find that since it caches all those users’ & meeting rooms’ calendars, that you have rather a lot of space being consumed by the offline file. If you’re running a laptop or desktop with a traditional spinning hard disk, you probably won’t even notice – but if you’re lucky enough to have a Solid State Drive, where storage capacities are typically much lower, then it could cause you a problem.

Outlook’s OST file (that’s the offline cache), can get pretty large – by default (in Outlook 2010), it won’t warn you until the OST is 47.5Gb in size, and it won’t let the file grow to more 50Gb. Note that we’re talking about the size of the offline cache file, not the size of the user mailbox, which will typically be an order of magnitude smaller. Nevertheless, having such a big OST file will cause the machine’s performance to suffer somewhat, since it will be indexing all of the data as well as probably maintaining lots of calendars or other shared folders (as well as whatever is in your own mailbox). I first hit this problem when the Outlook cache file was taking up about one quarter of my disk space, meaning the PC was running low of free space.

To see your OST file size, copy %userprofile%\AppData\Local\Microsoft\Outlook to the clipboard, bring up the Windows Start menu and paste that into the search box and press Enter. That will open up the folder where Outlook keeps all of its offline files, so don’t worry if you see lots that you don’t expect. If there are any big files with a really old date, then they are not being used by Outlook and might be safe to remove… though take a backup copy just in case…

How to reclaim your disk space

If your OST file is particularly large (ie several times the size of your mailbox – and you can find out how large that is from the File menu in Outlook), then there are a few things you can do to reclaim the space back.

Delete the OST

You could quit Outlook, delete the OST file altogether and then restart Outlook – causing it to rebuild the whole thing from scratch. The downside to this approach is that it will take ages to complete, your PC will need to re-index all of the content to make it searchable, and you might end up with a similarly-sized file anyway since it will re-cache everything your Outlook profile tells it to.

Be rid of Calendars

It is possible to get Outlook to discard some of the data it’s cacheing – a simple bit of housekeeping would be to prune the list of other calendars shown on the list to the left of your own calendar, thereby reducing the amount of background work it has to do to keep them up to date, and reducing the size of your offline cache file.

You can remove them one by one (though this could be laborious, it at least will let you decide which – if any – to keep), or simply right-click on any groups of calendars and ditch the lot. You can always add people back as and when needed. Go on, it’s quite cathartic.

Stop the cacheing of other folders altogether

If you’d rather not cache calendars at all, you can switch off the whole functionality – simply (!) go into File | Info | Account Settings | Account Settings, and then double-click on the Exchange Server account that’s listed there. Within the ensuing dialogue box, click on More Settings then Advanced Settings. Now, you can choose to just not download (and cache) the shared Calendars or other shared folders. The downside is that you can’t see other people’s calendars when you’re offline, but that isn’t important, you might want to look at this option.

Compact the file

It may be worth trying to reduce the size in your OST file, and if you have done either of the previous 2 options, then you will definitely need to compact it. Outlook will reduce the OST file size in the background over time, reclaiming unused space in the file, but if you make large changes by deleting lots of infomration, you will need to force it to do some maintenance. A word of warning though – this will take a long time. We’re talking many hours, maybe even more than a day – so, it’s one to do overnight at best or over the weekend.

To compact the file in size (and mine went from well over 30Gb to less than a third of that), follow the instructions to get to the Cached Mode Settings above, and click on the Outlook Data File Settings button at the bottom, and you’ll see the properties of the data file. Click on the Compact Now button and wait. Oh, and you can’t use Outlook whilst it’s compacting, so do not try this during the work day….

Hopefully this will help you keep your Outlook OST file size in check. It will free up space, it will give your PC less work to do in keeping a list of calendars updated and maintaining the searchable index of all your data.

Tip o’ the Week #95 – the new Windows Phone lock screen

EwanD — Fri, 03 Feb 2012 09:00:00 GMT

One of the most immediately user-friendly aspects of Windows Phone 7.5, aka Mango, is also one that is not automatically enabled… Try this out, and I bet you’ll love it. Show to your friends who’ve upgraded: they’ll love it too.

Windows Phone supports having a PIN lock policy so that if you haven’t used your device for a period of time, you’ll need the PIN to wake it up again. Pretty much every phone that supports the Exchange ActiveSync protocol has something similar, and many companies will not allow any device to connect & sync email unless the policy is active and set up.

With Windows Phone 7, the lock policy also kicked in every time the screen went off, either by the user pressing the power button to switch it off, or because of a time-out. Not an amazing hardship to have to enter a 4-digit PIN, but it’s a slight annoyance.

Deliverance from the PIN

Mango introduces a number of new and useful capabilities to the Lock Screen – the principal one being that you can set a time-out before a password needs to be entered.

So, you can “lock” the screen with the power button and unlock it again with only a press of the button and a swipe upwards, rather than having to enter your PIN again – up to 15 minutes after the phone was locked. Really handy if you’re walking along the street and need to consult the Maps app again; a simple press and swipe and you’re straight back in.

To set, simply go into settings -> lock + wallpaper.

The first time-out is the one that automatically switches the screen off (and that would have PIN-locked the phone in WP7 too). The second time-out specifies how long a grace period you have before you need to unlock with a PIN.

Wallpaper

If you want to customise your phone’s wallpaper, there’s an option (just off the top of the screenshot above) to do so, or you can press and hold on any image, and it will let you set it to be the wallpaper – even pictures that people have emailed you (just open the pic from Outlook, press/hold, and bingo).

The new lock screen in Mango lets you show the Zune-supplied artist’s photo as your wallpaper whilst you’re listening to music. When you stop the track, it reverts back to whatever wallpaper you had before.

Tip o’ the Week #92 – Take and Share better meeting notes

EwanD — Fri, 27 Jan 2012 09:00:00 GMT

Be the scribe

OneNote is a great audit tool.

When you’re in meetings with customers and partners why not offer to take the notes on your tablet, slate or laptop and then when the meeting is done simply save the notes as a PDF to create a simple, (almost) non editable version of the notes that you can share with colleagues, customers and partners. This is especially useful if you hook up your device to a projector (using duplicate screen mode) and use your tablet as an electronic whiteboard.

To export your results to PDF, choose “File”, “Save As” and then “PDF”. When the save dialog is displayed you can choose to save selected pages, the current section or even the whole notebook. If you don’t want the PDF step you can share your notes even more quickly by using the Share tab and selecting the “E-mail Page” button to send the page as a picture. The “audit” part comes in because both you and the customer has a permanent copy of the notes – this has extricated me from a number of potentially taught situations

For collaborating with colleagues, an even better option is to use shared notebooks. Using SharePoint 2010 (e.g. your MySite) you can create shared notebooks which are synchronised between team members and always kept up to date.

This is great for going to a customer meeting, taking notes and then automatically having them shared with your extended account teams. The only thing to be aware of is that shared notebooks (especially with ink) can take up a fair bit of disk space – but don’t worry, a call to 5000 or through ITWeb can get your quota increased easily.

To share a notebook that already exists go into “File”, “Share” and then choose the SharePoint server (“Network” option) server where you want to store it. When you’ve done this make sure that the location you stored the notebook has the correct permissions for your colleagues. To share a new notebook on SharePoint, go into “File”, “New” and select “Network” and choose the SharePoint. This is great for collaboration but even better for showing customers how we “live the dream”.

Did you know you can create a meeting note directly from an Outlook Appointment, and that note will contain the date, time, location and names of all the attendees of the Outlook item?

Just go into the meeting in Outlook and you’ll see a nice big OneNote icon – click that and the rest is obvious.

Using and creating templates

One way of gettng better organised might be to use a common template for meeting notes – if you click on the down-arrow next to the New Page command in the sidebar, you’ll see available templates and a link allowing you to set up new templates or find others online.

Some templates on microsoft.com.

Tip o’ the Week #91 – So you're OOF? Meh.

EwanD — Fri, 20 Jan 2012 09:00:00 GMT

Now that Outlook, Exchange and Lync all provide a way of showing that someone is Out of the Office (aka OOF, not OOO), it should be no surprise when you send email to someone internally, that you get an Out of Office message.

Outlook’s tool tip tells you they’re out, Lync’s status icon shows the small * to indicate the same, and if you hover over the person’s name, you’ll see the same message shown at the top of the information balloon from Lync. Maybe it’s time to ditch the receipt of old-fashioned OOF message altogether, at least by taking them away from your inbox...?

Fortunately, a simple Outlook rule will take care of that. We’ve talked about Outlook rules before in previous ToWs… #9 and particularly, #29. ToW #29 introduced a way of having multiple rules working to remove everything from your inbox that met a bunch of conditions, meaning that what’s left is likely to be important. If you get too many emails, check it out.

A short bit of theory

Now, you might not know this, but every “item” in Outlook (eg. email, contact, appointment) is really just a blob of data with some specific fields defining the shape of the item – obvious stuff like when was it created, sent, who was it sent to, what was its subject, etc. One of the more important fields is the “message class” – that’s the information that tells Outlook how it should be displayed, and what kind of functionality the user will have. Outlook needs to use a very different form to display a contact, for example, than a regular email message, yet underneath there’s actually very little difference other than which fields exists and what their values are.

So what? Well, it turns out OOFs use a specific message class, and can therefore be filtered out based on that.

Create the rule

To set up the rule, go to the Home tab in Outlook’s main window, and under the Rules icon, create a new one. Now, go straight to Advanced Options button in the lower right. In the Condition(s) page of the rules wizard, scroll down and look for which is an automatic reply and tick it, then click Next. Now you can decide what you want to do with it (Delete? Move to another folder, etc). It’s pretty self-explanatory after this point.

One nice side-effect here is that Outlook typically strips a lot of its internal information on an email that is sent externally – so if you get an OOF from a customer or partner, it won’t have the classification of being an automatic reply… it’s just a regular email as far as Outlook is concerned. So the filtering will only remove OOF messages from internal people and will leave external OOFs in your inbox.

If you’re feeling particularly adventurous, you could create other rules to handle messages based on type by using the “uses the form name” condition… Just make sure you don’t squirrel important messages away too deeply, in case you might actually need to read them…

Tip o’ the Week #90 – Advanced Windows 7 Calculator

EwanD — Fri, 13 Jan 2012 17:49:00 GMT

Yes, really. When did you last use Windows Calculator? When did you last look to see if there are any new functions you haven’t used before? Most of us probably can’t remember what all the functions on a scientific calculator do, and don’t have much need for trigonometry or advanced calculus in our daily lives.

Our friend on the right, is “Businessman with Calculator” in Office Clip Art.
Would you do any business with him?

However, we often need to do simple arithmetic, and that can be handled easily by the built-in Calculator application in Windows, one of the few functions that can trace its lineage all the way back to Windows 1.0, more than 25 years ago. To fire up Calculator quickly, just press WindowsKey+R then enter CALC.

Did you know that Windows 7’s revamp of the CALC application included a whole load of useful additions…?

Perhaps most useful, there are hundreds of unit conversions built in (from the predictable Fahrenheit to Celsius, to more esoteric such as how many kilopascals per PSI, how many minutes are there in two weeks, etc).

There are a few other useful calculations too (like how many days there were between two dates), and the Worksheets function also gives you a simple way of working out some standard tasks like mortgage payments or fuel economy…

Tip o’ the Week #87 – Hello? Hello?? Can you hear me?

EwanD — Fri, 06 Jan 2012 09:00:00 GMT

There is an all-too common refrain which echoes around the open-plan offices of many a Microsoft location, following the receipt of an incoming call… “Hello? Hello..?”

The joy of Unified Communications with Lync sometimes means that receiving a phone call isn’t always as straightforward as it could be, if you have a laptop that moves around and may have different devices plugged-in or removed (eg headsets or USB telephone handsets). Occasionally, the sound starts coming out of laptop speakers rather than headphones, or the other party might complain that they can’t hear you well / are hearing lots of background noise…

Often these symptoms are caused by Lync using the “wrong” audio device – maybe because the PC is still dealing with the fact that you plugged in your headset or similar. Plug in a Roundtable device in a meeting room and (especially if it’s your first time), it could be a minute or two before it becomes visible as an audio device to the PC, and therefore ready for Lync to use as a suitable “end point” for your call.

Never fear: if you do manage to take or even make a call and the sound is happening in the wrong place, it’s possible to switch the active call to a different audio device – so you could even take the call, plug in your headset, then transfer the call to the headset once it’s been detected.

There is a little icon on the bottom left of the main Lync window that will show what the current audio device is (such as, a standard speaker, maybe a headset or even a Roundtable icon). Once you’ve received a call, the same icon is also visible in the call window – and you can switch the call between any devices that are visible to the PC, by simply selecting the right device from the drop-down list.

No need to take the take the call and say “Oh, you’ve come through on my speakers, can you call back..?” again…

Check your own call quality

Of course, not being heard or being able to hear the other party might have nothing to do with whether you’re using the right device– it could simply be that your network connection isn’t affording you enough bandwidth to have a decent quality call. There are a few things you can do to optimise the network: a topic covered in ToWs passim (including festive ToW #51).

Lync introduced a nice ”Check Call Quality” test that puts in a simple call to a dummy attendant where you record a bit of “blah bla-blah bla-blah” and have it play back your recording to simulate what you’d sound like another party. If the network is bad, you’ll see the little signal-strength style icon going yellow or red. If all is well, you can be confident that the call you’re about to make is going to be a good one.

Well, as confident as you could ever be when relying on this new-fangled technology, that is…

Tip o’ the Week #86 – Jump into SharePoint sites

EwanD — Wed, 21 Dec 2011 09:00:00 GMT

Following last week’s IE9 “turn websites into apps” tip in ToW#83, here’s an early Christmas present, showing a couple of nifty ways of working with SharePoint 2010. It’s possible to add SharePoint sites to your taskbar or start menu in exactly the same way as in that tip – open the site up in your browser, then drag the icon to the left of the site’s address and drop it onto your taskbar.

If the administrator of your site loves you very much, maybe they’ll follow the instructions below to add the ability to expose Jump Lists too. If your favourite SharePoint site doesn’t already have Jump Lists activated, maybe you could plead with the site’s administrator to do so…

If you don’t know who administers your SharePoint site, you could try “Request Access” from the drop-down box next to your name on the very top right of a site – in the “justification” section, explain what you’d like to do and if the wind is blowing in the right direction then your email will reach whoever is listed as the site admin…

Admins: get your site timezone right!

SharePoint sites have a standard “locale” which sets the way they behave in different languages, time zones, different ways of measuring the calendar etc. The default when a site is created is (at least in the way it’s been implemented in Microsoft), that the site locale will be English (US) – in most cases, not something that will really affect the end users, except for in one important aspect – date format (assuming you’re not in the US…).

That document you’re looking at, created on 07/08/11 … was it the 7^th August or the 8^th July? Was 01/08/11 the 1^st August or 8^th January…? In the first example, it might not matter a whole lot but if the document is 7 months older than you at first thought, it could be important.

Changing the locale of your site takes only 1 minute – but will require you to have admin rights on the site, denoted by you being able to see a Site Actions button at the top of the page, and on clicking the down arrow button, the menu would offer you a Site Settings option. Click on that, then look for the Regional Settings option under the Site Administration heading. Set the local as appropriate and check that any sub-sites will also inherit the same settings.

Enable Jump Lists

There’s a sweet little addin to SharePoint that also takes moments to add to a site, but which automatically exposes all of a site’s lists, libraries etc as a jump list to a taskbar-pinned icon. There are detailed instructions, and a walk-through video, on the SPJumpList site, but essentially:

Download the SPJumplist.WSP file to your PC
On the root site of the Site Collection (eg sharepoint/sites/yoursite), go into Site Settings, and under the Galleries section, go into Solutions and upload the WSP file
Click on the arrow to the right of the SPJumplist item and choose Activate, then click on the Activate option in the following screen

This should now make the SPJumplist solution available to any sites within the collection, and it’s just a matter of switching it on – for each site you want to enable it on, go into Site Settings and under the Site Actions heading, look in Managed Site Features. Scroll down to the SPJumplist item, click Activate, and a jump list should appear, showing everything in the site’s navigation list.

Merry Christmas & a Happy New Year!

Tip o’ the Week #83 – some more IE9 tweaks

EwanD — Fri, 16 Dec 2011 09:00:00 GMT

It’s been a little while since we dug into Internet Explorer in the Tip of the Week, so I figured it would be worth revisiting. Previous tips included some basics in #64 and #65 and there are others.

Docking & Undocking tabs

Have you ever found a time when you’ve got two tabs open in IE9, and you’re flicking between them? Maybe cross referencing some information – like a flight or train timetable – with some other application? Watching training videos whilst trying to surf the web? If so, one solution would be to right-click on the IE icon on your taskbar and click on “Internet Explorer” – this will launch a new instance of IE, and you could open up the 2^nd site in that window, thereby allowing you to do side/side window comparisons, move one to a 2^nd monitor etc.

Well, there’s an even easier way – simply click on the tab you want to move, and drag it away from the group of tabs within IE – it will now spawn a second window with only that one tab in it. Brilliant! When you’re done, you can even drag the tab from the 2^nd window and drop it back onto the tab group of the first window to consolidate them back again.

Did you know IE9 recently trounced every other browser at blocking “malware”, in an independent test, scoring 100% effectiveness against the 13% scored by Chrome, Safari & Firefox..?

Turning websites into Apps

IE9 has so many features besides its excellent security – faster performance, hardware-accelerated graphics, HTML5 (etc etc), but one of the top usability ones is the ability to pin websites to your taskbar.

Some sites will expose Windows 7 jump lists, so once you’ve pinned them you can go straight to specific parts of the site (like your messages, calendar, favourites, friends lists and so on). This is the first part of treating a web page more like an application.

The jump lists can do more than just help your navigation on the site – take the excellent National Rail enquiries IE9 experience that was mentioned in ToW #74. The jump list lets you go straight to the departures/arrivals board for your most commonly used stations – it really does start to feel like a custom application rather than a simple website.

To pin any site to your taskbar, just open the page in IE9, and drag the tab (similar to the method for spawning a 2^nd window), but this time just drop it onto the task bar. An alternative is to drag & drop the icon to the left of the site’s address.

When you click on the docked icon on the taskbar, it will launch the page in its own IE9 window, and also displays an icon of site’s logo – clicking on this takes you “Home”: back to the main page of the site, rather the normal IE home page. Again, just like an application rather than a web site.

As you can see from the screen grabs above, there are plenty of popular sites which implement jump list support as a minimum – check the Beauty of the Web site or or this Softpedia article as a starting point to identifying which pages may support IE9 specifically. Of course, you can always just try adding a site directly and see if it does support jump lists or not.

Clutter me not

Now, pinning web apps to your task bar is all well and good when you only want one or two, but if you have a selection you’d like to pin, it could clutter the whole taskbar up. There is something of an alternative, however: simply open your page, press the ALT key to show the menu, click on Tools and select Add site to Start menu. You don’t see jump lists in the Start Menu but if you right-click on the icon and Pin to Start menu, or if the icon shows up in the list of most recently used programs, then the jump list will be visible.

This shortcut on the Start menu can be moved around, put into groups, dragged off the menu onto your desktop or other folders, and yet whenever you launch the app, it will be in its own window, with its “home” button, so just like an application.

As it happens, you can turn any shortcut into an “app”, by renaming the extension from .url to .website

– eg.

· Copy a shortcut to your desktop

· Launch a command window (WindowsKey+R then enter cmd)

· Change to the desktop folder (normally that will be just by entering cd desktop)

· Rename your shortcuts by entering ren *.url *.website

· Close the command window and test your new “app” by opening the new shortcut…

Tip o’ the Week #81 – I’m Late!

EwanD — Fri, 09 Dec 2011 09:00:00 GMT

We’ve all had that feeling when you just know you aren’t going to make it in time for your next meeting… You know, you’re in Building 1 and the meeting’s at the top of Building 5, or you’re stuck in traffic, or in another meeting that’s already running over and isn’t going to end any time soon..?

Obviously, it would be polite to tell people when you can’t make it to a meeting on time… but emailing everyone to say you’ll be late will just make you later still…

I’m Late! I’m Late!!

If you use Windows Phone 7, have a look in a calendar appointment which is a meeting (ie where there are invited attendees, rather than just an appointment you’ve put in your own calendar), and you’ll see a “late” option on the menu at the bottom of the screen…

…tap on that and it will create an email ready to be sent to everyone in the meeting (if you’re the organiser), and if you’re merely an attendee, you can choose if you want the whole meeting to know of your tardiness, or if you’d rather just send an email to the organiser directly.

UMm…

Everyone who uses Exchange 2010 with its Unified Messaging capability (where voice mail is handled by Exchange) can also dial in to collect voicemails, have the Exchange Server read out emails and calendar appointments etc. One of the options when in the calendar, is to say “I’ll be late” – whereupon the server will send an email on your behalf to everyone – useful if you can’t actually type at the time (maybe you’re in the car, or running along the corridor…)

From within Lync, it’s easy to get to your Voice Mail – click on the large telephone icon near the top of the main Lync window, and you can dial into or set up Voice Mail from there.

Try calling Voice Mail and saying “Calendar for today”, and the Exchange server will read out details of your current meeting, or others in the schedule. You can then tell it you’ll be late, and by how much, or even simply say “I’ll be 10 minutes late”.

To call from your mobile, try setting up a contact in Outlook to dial into your Unified Messaging mailbox – set the contact’s phone number (for Microsoft UK users) to: +44 118 909 nnnn x p12345678#, replacing “118 909 nnnn” with the phone number you’d use to dial in to your own Exchange UM, and “12345678” with the handy 8 digit (or whatever length) PIN that the Exchange server wants you to set.

If you don’t know what your PIN is, never fear – you can reset it quickly from Outlook 2010, by going to the File menu and clicking…

Just make sure when you have to change the PIN, you remember to update the Outlook contact(s) that contain it, to reflect your new number. If you call the standard access number from another phone, you’ll need to tell it what your extension number is, but if you’ve got your mobile set up in the GAL properly, then it’s possible that Exchange can tell it’s your phone, so all you need to provide is your PIN. If you dial from Lync (as above), then you’ve already logged into the network so don’t even need a PIN. Clever, eh?

It’s worth setting up a couple of contacts to get you straight into UM – one with the number as above to take you to the spoken voice prompt, and one with the number +44 0118 909 nnnn x p12345678#001, which will automatically switch to using touch-tone numbers, and will drop you into playback of voice mail messages - handy if you know you have a new message to retrieve, especially so if you’re in a public space (where talking aloud to the server will have your tarred with the epithet “loony”) or other noisy environment, where you’d never be understood anyway.

Finally, if you like to update your voice mail message (saying you’re at WPC or MGX or Tech Ready, for example) then set up another contact with the number +44118909nnnn x p12345678#006212 – dialing that from your mobile phone will take you straight to the “record your message after the tone” prompt.

Tip o’ the Week #77 – Saving docs straight to SharePoint

EwanD — Fri, 02 Dec 2011 09:00:00 GMT

Here’s a simple tip inspired by Luke Debono, who was asking how he could save directly from within an Office application to our departmental SharePoint site, using Office 2010 and SharePoint Server 2010.

Now, if you open a document from a SharePoint site then you might get to view/edit it in a browser, or perhaps open and edit within an Office application. On the backstage/File menu, you’ll see a few clues that the document is on a SharePoint site – like the location, or (depending on whether the functionality is enabled on the SharePoint) the ability to check the document out & in, see previous versions etc.

If you’re writing a new document and want to publish it directly to SharePoint, you can do so directly from within Word, Excel & PowerPoint – go to the File menu and select the Save and Send option, at which point you’ll be able to save it straight to the SharePoint of your choice, maybe even one of the more recently used sites…

URL or UNC? U B the judge

If you’re working outside of Office applications but still want to save your stuff straight into SharePoint (your MySite for example?), then it’s still possible. SharePoint is clearly accessible via a URL (eg http://sharepoint etc), but you might not know it’s also available via the old-fashioned “UNC”…

universal naming convention
A naming convention for files that provides a machine-independent way to locate the file. A UNC name usually includes a reference to a shared folder and file accessible over a network rather than a folder and file specified by a drive letter and path.

UNCs were used in the old LAN Manager and NT days, to connect to file servers. They took the form of \\server_name\share_name, characterised by the phrase “whack whack” – as in “connect to “whack whack server_name whack share_name”…

In this instance, you can generally convert the SharePoint URL into a UNC by ditching the http:// piece and substituting forward slashes to back-slashes. If you’re in the File dialog of any application, you can type a UNC into the “File Name” box and hit Save or Enter, then the File dialog will be re-pointed to that location… allowing you to save your file (under a chosen name) into that location.

Once you’ve pointed the File dialog to browse into your SharePoint, you could even add it to Favo(u)rites to make it easy to get there in future… bearing in mind if you jump straight to \\sharepointemea\00sites\sitename then you’ll see all the other SharePoint folders that go to make up the site.