Customer Care Framework is selected as part of SOA initiative to improve business processes and customer service.

REDMOND, Wash. — May 29, 2007 — Today Microsoft Corp. announced that TE Data, Egypt’s fastest growing data communications and Internet service provider, has selected Microsoft® Customer Care Framework (CCF) to unify its call center applications with the aim of radically improving customer service, increasing sales opportunities and upgrading working processes. Customer Care Framework is a server-based software solution that delivers consolidated data from core business systems such as billing, customer relationship management (CRM) and order management to the customer service agent desktop. CCF will provide an easy-to-manage, scalable environment that will enable TE Data’s call center representatives to access all customer data, regardless of application and location, through a single user interface.

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http://www.microsoft.com/presspass/press/2007/may07/05-29TEDataPR.mspx