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In this article, I have decided to post some interesting information which will help partners reach out to the correct resource for the right information.
For Operations Support
In order to reach the Sales Operations Team, please call 1800-456-0025 and select Option 2. Alternatively, you can login to PartnerSource and use the online chat option which will enable you to get a quicker response to your sales operations related questions. You can get the details of the various options to get in touch with Operations Support from the link below.
For Technical Product Support
If you would like to raise a technical support incident, please call 1800-456-0025 and select Option 6. Alternatively, you can login to PartnerSource and raise a support ticket from the VOICE section. You can also raise a support ticket by clicking here. You can get the details of the various options to get in touch with Technical Product Support from the link below.
For Pre-sales/Advisory Support
For advisory (or) pre-sales support requests, you can call 1800-MPN-SOLV (676-7658) or send an email to the following email addresses based on the region.
North America - firstname.lastname@example.org
APAC - email@example.com
You can get the details of the various options to get in touch with Pre-sales Support from the link below.
For Partner Advisory Hours
To purchase the Advisory Hours the partner might want to write to firstname.lastname@example.org and someone will get in touch with them. All Microsoft Partner Network members, including those who do not receive partner advisory hours through their Partner Network or Microsoft competency benefits, can purchase partner advisory hours at any time by contacting a Microsoft partner consultant.
You can also visit https://partner.microsoft.com/40169985 for more information on the partner advisory hours.
I hope the information provided above will be useful to partners.
Until next post!