Please find the details of the "CRM 2011 - Overview" workshop below.

Agenda

  • What is Microsoft Dynamics CRM?
  • Evolution of Microsoft CRM
  • CRM 2011
  • Design Principles
  • CRM at a Glance
  • Modules in CRM – Sales, Marketing and Service
  • Power of Choice
  • Editions
  • Licensing
  • CRM 2011 Online
  • Features
  • Customers

Session Duration

  • 90 mins

Advisory Hours

  • 4 - 5 Hours

Target Audience

  • Technical Decision Makers
  • Business Decision Makers
  • Administrators
  • Developers
  • End Users

If you are interested in any of the workshops mentioned above, click here.